Very Good Security - VGS

• Support the day-to-day accounts payable function • Assist with month-end close activities • Provide backup support for billing and accounts receivable operations • Collaborate with the Finance team remotely

• Product-Minded Collaboration: Partner closely with Product Management to shape the roadmap and define what actually gets built. You won't just be handed technical specs; you will actively collaborate to understand customer pain points and engineer the best possible solutions. • Build Mission-Critical Systems: Design, develop, and deploy fault-tolerant, highly available distributed systems capable of handling 1,000+ TPS and securing millions of dollars in sensitive financial data with zero data loss. • Cross-Functional Partnership: Work seamlessly across organizational boundaries, partnering deeply with Product, Revenue Ops, Cloud Platform, and Security teams to ensure our payments infrastructure aligns with holistic business and operational requirements. • Optimize for Scale and Latency: Tackle complex performance bottlenecks and architect scalable solutions that maintain strict low-latency requirements for high-volume payment flows. • Drive Technical Decisions: Engage in technical trade-off discussions, drawing from past industry experience to help the team make informed architecture and design choices for high-throughput environments. • Code Quality & Review: Act as a valuable and rigorous code reviewer. Maintain a culture of code quality through comprehensive testing, automation, and adherence to rigorous engineering standards. • Full Lifecycle Ownership: Engage proactively in all phases of the software lifecycle, monitoring, alerting, and maintaining your work post-deployment to ensure absolute reliability in production.

VGS is the world's leader in payment tokenization.  Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity. VGS offers a comprehensive suite of solutions, including a composable Card Management Platform , a PCI-compliant Vault , and advanced network value-added services such as Network Tokens , Account Updater , and Card Attributes . Our innovative technologies empower businesses to boost revenue through higher authorization rates, reduce fraud, and streamline operations—all while seamlessly integrating with existing tech stacks. At VGS, we're not just securing payments—we're empowering businesses to unlock new possibilities in the ever-evolving payment landscape. As a Senior Account Manager at VGS, you will manage a portfolio of top-tier and strategic customers, focusing on retention and revenue growth. You'll achieve this by overseeing the customer lifecycle, understanding their business objectives, driving product adoption, and tracking outcomes for renewals, expansion, and advocacy. You will lead cross-functional tasks specific to client needs, develop a deep understanding of each customer's industry and use case, and tailor growth strategies for mutual partnership and improved business outcomes. What you will be doing at VGS... Manage a portfolio of existing top-tier and strategic customer accounts. Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams. Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction. Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals. Empathize with every aspect of our customer’s experience, from onboarding to renewal. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews. Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services. Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities. Represent the voice of the customer across the organization to inform our sales process and product roadmap. Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies. Assist in workshops to help customers leverage the full value of VGS solution. What we are looking for from you (requirements)... • Competitive health benefits • VGS stock options • 401k plan, with employer matching 4% and immediate vesting (available only for US employees) • Life & disability insurance • Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees) • Global parental leave program • Employee Assistance Program • Home Internet reimbursement • New hire home office set up allowance • Professional learning reimbursement At VGS, we have a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, you’ll be on a hybrid schedule with some in-person time—because we know there’s real value in coming together. We’re not about being in the office every day—but we are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person. We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled). Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. VGS will not be able to provide any kind of employment sponsorship at this time. Please note we are currently only hiring in the following states... California, Colorado, Connecticut, Florida, Illinois, New York, North Carolina, Oregon, Texas, Virginia, and Washington

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a well-versed, passionate Engineer who wants to play a key role in site reliability engineering and cloud operations of our global cloud infrastructure. You will likely be successful in this role if you identify with the following traits: attention to detail, problem solver, customer-oriented, versatile, resilient, and confident. What you will be doing at VGS: - Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems. - Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences. - Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime. - Performance tuning and capacity planning: Identify bottlenecks and optimization opportunities, and implement scaling strategies to handle traffic spikes and growing workloads efficiently. - Collaborate with cross-functional teams: Work closely with software engineers, product teams, and DevOps to enhance system reliability and delivery pipelines. - Improve operational processes: Champion continuous improvement initiatives in deployment, scaling, and performance testing, while advocating for the adoption of SRE best practices across the organization. - Mentorship and leadership: Provide technical mentorship to junior engineers, contribute to strategic decisions around infrastructure, and ensure best practices are implemented at scale. - Be proactive and innovative: We rely on your feedback to build a world-class product. - Be a part of a team that believes in the core values of transparency, collaboration, grit, and humility; in going above and beyond what is required to do the right thing for our customers and the company; and in having fun while doing all this! Qualifications - Proven experience in Infrastructure/SRE roles, with a track record of managing production systems in complex, large-scale environments. - Strong proficiency in AWS, including infrastructure-as-code (Terraform, CloudFormation, etc.). - Solid understanding of cloud-native architecture, Linux Systems, microservices, Infrastructure-as-code (Terraform, CloudFormation, CDK), CI/CD (CircleCI, GitHub Actions, Argo), GitOps, Authentication and Authorization, APIs and API Gateway, Docker, Kubernetes (EKS), Kafka (MSK), Java, Spring Framework, Python, and AWS services. - Strong plus if you are a database wiz. - Expertise in monitoring and observability tools like Prometheus, Grafana, Open Telemetry, New Relic, or similar tools to measure system health and performance. - Programming and scripting experience in languages such as Python, Go, Bash, or other relevant languages used in automating infrastructure. - Solid understanding of networking, security, and load balancing in cloud-native environments. - Strong communication and collaboration skills, with the ability to lead cross-functional initiatives and mentor junior team members. - Experience with incident management and disaster recovery best practices. - Strong written and verbal communication skills. Requirements - $140,000 - $190,000 a year Benefits - Flexible work hours and flexible PTO - Competitive health benefits - VGS stock options - 401k plan, with employer matching 4% and immediate vesting (available only for US employees) - Life & disability insurance - Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees) - Global parental leave program - Employee Assistance Program - Home Internet reimbursement - New hire home office set-up allowance - Professional learning reimbursement