UW Credit Union

Title: Consumer Lending Specialist II Location: Madison United States ID 2026-6008 Location : City Madison Category Consumer Lending FTE 3.0 Schedule Monday-Friday 8:00am-5:30pm, 5 Saturdays per quarter Salary Grade 7 Min USD $22.88/Hr. Mid USD $28.03/Hr. Job Description: Overview The Consumer Lending Specialist II is a skilled communicator, has proficient knowledge of consumer lending, and is responsible for sales, underwriting, and education of members and/or new lenders. They oversee the timely and thorough analyses of loan requests and evaluate the components and potential risk factors to appropriate decision applications. This position provides the full range of loan products and services to our members with emphasis on expanding and enriching member relationships by utilizing the department's service philosophy. The LSII consistently educates members on credit, identifies members' best financial loan solutions, diagnoses additional cross-sell opportunities, and refers members for non-lending products. Why work for UW Credit Union? Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive: - 26.5 days of annual time off (accrued per pay period) - 2 weeks paid caregiver leave - 2.5 weeks paid new child parental leave - 2 days paid volunteer time - Hybrid work environment: minimum 3 days a week on-site - 10 paid holidays (including your birthday!) - 401k company match of up to 5%, plus approximately 4% discretionary match - 457 deferred-compensation plan - Variable bonus reward - Competitive Medical, Dental, and Vision plans, including domestic partner eligibility - Employee Assistance Program - And more! Responsibilities Responsible for Achieving Balanced Scorecard (Sales) Results - Consistently use needs based consultative-style interactions to identify loan products that will financially benefit the member. - Offer a personalized suite of protection products appropriate for each member that will enhance and protect their loans and credit. - Be responsible for individual goals including loan volumes and booking efficiency. - Actively ask open-ended questions to identify opportunities for lending and deposit products and services. - Demonstrate knowledge of sales behaviors and activities and incorporate at least some of them to obtain referrals that contribute to departmental and organization goals. Underwriting and Queue Management - Have regulatory knowledge and follow regulations and compliance requirements. - Evaluate risk for the individual member and the organization in all applications, both within and beyond guidelines. - Underwrite loans based on loan authority and make decision recommendations on applications outside of authority. - Use lending and underwriting experience with the underlying story and compensating factors, to recognize possible solutions to assist the member while exercising appropriate risk tolerance for the Credit Union. - Effectively determine exceptions to guidelines and employ consistently in applicable situations. - Exercise sound judgment in determining compensating factors, base decisions on these factors, and notate appropriately in applications. - Exhibit awareness and react appropriately to loan volumes, service levels and assist on other channels while maintaining department service standards. - Can calculate verification of income from paystubs and have some knowledge of self-employment tax returns. Understand basic trustee powers language in Certifications of Trust. - Consistently monitor the queue awaiting final approval and own queue to ensure timely decisions and application booking. - Ensure approval and delinquency ratios are within the range established by management for the economy or other compensating factors. Meeting Member Service and Quality Assurance Expectations - Drive superior member service by effectively analyzing situations, asking discovery questions and making recommendations to enhance the member's financial position. - Consistently educate members about their loan details and additional protection products. - Maintain a high degree of knowledge in all credit union programs, ensuring quality service and accuracy is delivered to members and fellow employees. - Demonstrate positive problem-solving skills to effectively resolve member concerns and issues in almost all situations. Set an example for other lenders to de-escalate most frustrated or angry member calls. - Consistently document member interactions, appropriate decision comments and exceptions in loan software to ensure loan applications are accurate and complete in accordance with the department's service philosophy. - Minimize fraud risk by using all available tools and resources to verify member identity and document all steps taken. Assist less experienced lenders with questionable applications and lend expertise to make fraud determination. - Complete application follow up and closings in a timely fashion based on members' preferred delivery channel and timing. Championing Engagement in the Lending Center - Take ownership for change. Exhibit most "Leader of Self" Change Readiness competencies. - Analyze and recommend changes to guidelines, systems, or processes to enhance productivity and improve service. - Share knowledge with other Lending Specialists on products, systems, guidelines, or practices as needed. - Effectively contribute to the success of the team by exhibiting most of the skills and traits included in the Effective Communication "Leader of Self" Competencies. Act as part of a cohesive team and demonstrate willingness to employ conflict resolution skills with peers and others within the organization when needed as outlined in the department service philosophy. - Assist other team members with loan queues during unexpected or extended absences. - Assume responsibility for self development through training, collaboration, and teamwork. - Assist in mentoring or project work if requested. Actively participate in meetings and departmental activities, taking a leadership role when appropriate. Qualifications Education & Experience: - Associate's Degree in business or related field is required. - Bachelor's Degree in business or related field is preferred. - 2-3 years of experience in Consumer Lending or financial adjacent experience is required. - Required to obtain and maintain a Limited Credit Lines License (WI Credit Test #29). - Required to be, or become, federally registered and maintain an active federal registration with the National Morgage Licensing System (NMLS) and Registry. - Required to complete annual training and compliance in accordance with all UW Credit Union Fair Lending Policies and Guidelines including, but not limited to, the Equal Credit Opportunity Act, the Fair Housing Act, and the Home Mortgage Disclosure Act. Skills: - Developing analytical, accuracy, critical thinking, and problem-solving skills. - Strong presentation, telephone, oral and written communication skills. - Ability to multi-task and negotiate multiple applications in succession with general proficiency - Strong interpersonal skills and demonstrated ability to represent a professional image. - Knowledge of most lending laws, concepts and practices. - Ability to educate others on lending regulations/policies and procedures. - Knowledge of the principles and practices of effective consumer lending processing requirements. - Strong proficiency in personal computer skills including the use of Internet and MS Office software applications. - Language proficiency in Spanish is preferred.

Title: Collections Specialist I Location: Madison United States ID: 2026-6015 Category: Collections FTE: 1.0 Schedule: Monday-Friday 8:00am-5:30pm, Saturday 9:00am-1:00pm Salary Grade:6 Min: USD $20.50/Hr. Mid: USD $23.99/Hr. Job Description: At UW Credit Union, we take a solution-oriented approach to collections. The Collections Specialist I will operate as a financial consultant, engaging with members that may be experiencing financial distress, utilizing a consultative, member centric approach to understand the members' financial needs, identify near and long-term solutions, and help center members on a path for financial success. This role will focus on the early stages of delinquency for all loan types, assisting members with identifying payment options and providing members with consultative solutions for maintaining loan accounts in a current standing. This position requires knowledge of lending and collection regulations, systems, resources, and processes. Why work for UW Credit Union? Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive: - 26.5 days of annual time off (accrued per pay period) - 2 weeks paid caregiver leave - 2.5 weeks paid new child parental leave - 2 days paid volunteer time - Hybrid work environment: minimum 3 days a week on-site - 10 paid holidays (including your birthday!) - 401k company match of up to 5%, plus approximately 4% discretionary match - 457 deferred-compensation plan - Variable bonus reward - Competitive Medical, Dental, and Vision plans, including domestic partner eligibility - Employee Assistance Program - And more! Responsibilities Balanced Scorecard Results - Maintain satisfactory results as specified on the Credit Solutions Specialist I scorecard including, but not limited to; inbound/outbound call volumes, Right to Cure and Vehicle Repossession notice volumes, and Promises to Pay kept and broken. Member Relationships - Communicate with members through outbound and inbound phone calls as well as written communication. - Efficiently and accurately resolve member inquiries using available tools, resources, and support departments. - Compose accurate and informative notes and documentation to concisely convey the outcome of the member interaction. - Understand member situations and potential hardships, review individual loan data to gather background information, and determine appropriate solutions. - Review payment histories and identify if payments need to be corrected. Respond to verbal and written inquiries from members and various departments regarding general loan questions. - Utilize a consultative and solution-oriented member approach to generate referrals for products and services that will improve the members' financial circumstances. - Promote diversity, equity, and inclusion by exhibiting cultural competency. Engage our diverse member and employee base in a manner that makes individuals feel welcome and included. Operational Excellence - Communicate account information without the use of jargon, ensuring that the solution is easy to understand. - Prioritize work on delinquent accounts based on past due status and loan type. - Ask need defining questions to personalize solutions that address both current and future needs of the member. - Identify and route accounts that require Credit Solutions Specialist II, Credit Solutions Specialist III, or management action. - Offer appropriate solutions to members in accordance with department guidelines including, but not limited to; loan extensions, payment arrangements, and credit bureau disputes. - Process internal transfers to make loan payments and take payments from external payment sources upon member request. - Refer accounts to management for workout loan review and approval. - Identify changes to member contact and location information through skip tracing. - Develop and demonstrate a comprehensive knowledge of all UWCU policies, procedures, processes, and state/federal regulations. Individual & Organizational Success - Identify new areas for learning, and assume responsibility for personal development through training, collaboration, and teamwork. Model behaviors consistent with being a Champion of Change, adapting quickly and supporting the team on the changing needs of the organization. - Recommend process improvements. - Support team by providing coverage as needed. - Be responsible for additional duties as assigned by management. Qualifications Education & Experience - Associate's Degree in Business or related field is required. - 2-3 years of Financial Institution experience is required. - 2-3 years of Customer Service or Call Center experience is preferred. Skills - Proficiency with Microsoft Office products. - Excellent interpersonal, oral, and written communication skills. - Demonstrated analytical and problem-solving skills. - Ability to work in a fast-paced and changed environment. - Confidence in high-stakes interactions.