Uberall

• Build product positioning and value-driven messaging • Lead our product launches - multiple features, across multiple cross-functional stakeholders to ensure our launches are smooth, on time. • Build and deliver sales enablement to our sales teams as well as to our (branded and white label) resellers • Communicate and promote the value of the Uberall’s ecosystem (technology partners) to our prospects and customers helping us to drive pipeline and increase customer value. • Product content creation: develop one pagers, product website pages, webinar presentations and product education materials to both direct customers and to our resellers’ network. • Build and execute initiatives to drive product usage, adoption and upsell. • Work with the head of Product Marketing to craft strong positioning and messaging, develop our use cases, refine our ICPs, buyer personas. • Understand our customers, their needs, and how Uberall products meet those needs; be one conduit for the voice of the customer across the company. • Work closely with product managers and solution consultants to deeply understand the products, its use cases and how they solve customer pain points. • Maintain strong alignment with brand, content and growth marketing

• As a Senior Account Manager, you will serve as the strategic partner for our customers, owning the entire post-sale relationship and lifecycle. • Collaborate with implementation teams to ensure a smooth and efficient customer onboarding process. • Deliver a world-class initial experience, providing training and guidance to drive early product adoption and quick wins. • Create and manage strategic "Success Plans" that align our solutions with the customer's core business goals. • Lead regular strategic check-ins and Executive Business Reviews (EBRs) to demonstrate progress, prove ROI, and align on long-term objectives. • Proactively identify and qualify opportunities for revenue growth, including upsells, cross-sells, and geographical or brand expansions. • Own the entire renewal process for your portfolio, from forecasting to negotiation and closure, ensuring high retention rates. • Build and maintain strong, multi-level relationships with key stakeholders, from daily users to executive sponsors.

• Integrate automated security scanning (SAST, DAST, container scanning) into CI/CD pipelines • Maintain and audit cloud infrastructure compliance (e.g., SOC2, HIPAA, GDPR) through automated policies • Implement security best practices within Terraform/IaC • Monitor and respond to cloud security incidents • Design, implement, and maintain cloud infrastructure primarily on AWS • Help to manage Kubernetes clusters running microservices • Hardening Kubernetes clusters by implementing network policies, RBAC, and secure pod security standards • Identify opportunities for automation and optimization in deployment and infrastructure management • Document processes, infrastructure, and decisions clearly and effectively • Partner closely with the Information Security Lead on compliance audits, control evidence, and security roadmap prioritization

• Penetrate and close new business across your territory • Own the full sales cycle, from targeted prospecting and discovery through negotiation and close • Build and manage a strong pipeline with clean forecasting and CRM discipline • Run consultative, multi-stakeholder sales processes with CMOs, VPs of Marketing / Ecommerce / Omnichannel and Heads of Digital • Act as a category voice — helping prospects understand why AI visibility is the next critical growth channel • Partner with Customer Success, Marketing, and Product to sharpen messaging and ensure clients get value fast • Support the upsell motion working closely with our existing customer base

• You will manage the ongoing technical relationship with your assigned customers once the Implementation is finished, focusing on KPIs like retention and customer satisfaction. • You are able to handle escalated support cases from the Customer Support team that require closer attention either in relation to client engagement or technical understanding. • If necessary, you will be responsible for describing and escalating bugs through the appropriate internal channels (e.g. Jira) • You collaborate closely with your colleagues in the wider Customer Organisation including Customer Success, Customer Support, Sales, etc. • You are very familiar with our processes and support the rest of the Global Technical Service team in their efforts to constantly develop and improve these internally and externally you work on individual projects and documentation to be used internally and externally

• Quality Ownership: Drive testing efforts across web applications, APIs, and integrations, ensuring releases meet high standards. • Test Automation: Design, implement, and maintain automated test scripts with Playwright (and other tools where appropriate). • API Testing: Develop and execute tests for RESTful and GraphQL APIs, including validation of data integrity and error handling. • UI Testing: Validate front-end workflows and user experiences with attention to detail and usability. • Communication & Collaboration: Clearly document test cases, results, and defects in a way that’s easy to understand. Partner closely with senior and principal engineers, product managers, and stakeholders to align on requirements and priorities. Present findings and risks with confidence in meetings, adapting communication style depending on the audience. Balance competing demands and deadlines, ensuring critical paths are tested without losing sight of long-term quality goals. Share knowledge with junior QAs, contribute to process improvements, and foster cross-functional collaboration.

• Lead QA efforts for mobile-first SaaS solutions • Develop, maintain, and scale a comprehensive mobile automation framework • Oversee the full lifecycle of automated mobile test cases • Select and implement mobile testing tools and manage device testing platforms • Collaborate with product stakeholders to define mobile-focused test strategies • Support and manage app submission workflows to Google Play Console and Apple App Store Connect • Continuously evolve QA processes to streamline mobile testing

• Executing API calls and performing SQL queries • Provide operational expertise for projects • Gain knowledge on product developments • Revise processes and workflows • Assist in ticket escalations • Partner with Product & Engineering teams • Identify and provide creative solutions for challenges • Offer solutions to clients in a de-escalating manner

• Own the design of shared libraries, Spring Boot starters, and templates • Set the patterns and standards for our agentic frameworks • Mentor and upskill product teams in Python-based AI agent development • Lead the evaluation and guardrail strategy • Drive technical work across our Kotlin/Spring Boot platform • Build and maintain a clear map of the wider ecosystem • Drive adoption and multiply other engineers • Set the research direction in unfamiliar territory • Raise the bar on developer experience

• Lead the entire product lifecycle for the Listings domain • Manage the health and expansion of partner integrations • Conduct customer interviews and lead feedback sessions • Own the backlog and prioritisation process • Define and track success through rigorous metrics • Coordinate effectively with cross-functional teams across regions