Twin Cities Orthopedics

• Provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors. • Verify and document insurance information as defined by current business practices. • Research denials and report findings back to billing denial team. • Schedule new and existing patients in the current practice management system. • Answer inbound calls in a timely, pleasant and professional manner. • Communicate all pertinent patient information regarding their call. • Ensure professional communication with patients, insurance representatives, clinic personnel, and outside vendors. • Maintain a working knowledge of health care plan requirements and health plan networks. • Make outbound phone calls to patients and/or insurance companies for benefit inquiries. • Travel as needed for team meetings. • Comply with all TCO and therapy policies and procedures. • Complete daily tasks and follow up each day as designated. • Demonstrate the ability to work as an effective team member.