True Platform

• Diagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues • Collaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance • Communicate effectively with internal and external stakeholders to find the best resolutions • Support projects within product development and escalate all critical issues to management • Monitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance • Respond to tickets in the queue in a timely manner and escalate if needed • Train and mentor more junior members of the team • Identify key areas of improvement in workflows and propose solutions • Recommend new solutions based on data, and create new support procedures to streamline the team • Document and share solutions, FAQs, and best practices to internal stakeholders and team members • Identify gaps in IT procedures and systems by analyzing data, metrics, and current procedures across the firm

• Implement and maintain observability tools and dashboards using [e.g., AWS CloudWatch, Datadog, Sentry, OpenTelemetry]. • Go beyond basic CPU/memory metrics; instrument applications for high-value Application Performance Monitoring (APM) traces, custom business metrics, and real-user monitoring (RUM). • Enhance security monitoring in our observability stack. Implement automated alerts for anomalous behavior, access pattern violations, and potential security threats. • Implement logging and retention configurations to meet defined data retention policies and relevant standards (e.g., GDPR, CCPA, SOC2) and ensure PII is appropriately redacted or handled. • Assist with cloud cost visibility and optimization. • Analyze infrastructure usage patterns to identify waste, implement aggressive tagging strategies, and recommend rightsizing adjustments to reduce spend. • Manage Reserved Instances, Savings Plans, and Spot Instance usage to maximize value. • Manage and enhance our CI/CD pipelines (using [e.g., GitHub Actions, GitLab CI, Jenkins]). Your goal is to optimize for speed, reliability, and ease of use for developers • Integrate security scanning (SAST/DAST/container scanning) and compliance checks directly into the CI pipeline. • Manage the tooling and processes for deploying applications to AWS EKS / Kubernetes / ECS / Serverless • Facilitate modern deployment strategies, such as Blue/Green deployments, Canary releases, and feature-flag rollouts, to minimize blast radius during releases. • Maintain and evolve our Infrastructure as Code (IaC) base using [Terraform / OpenTofu / CloudFormation / Pulumi].