Trellis

• Assist borrowers by negotiating and monitoring repayment arrangements • Provides borrowers and authorized 3rd party representatives with detailed information about available repayment programs • Counsels borrowers regarding the importance of repayment and the consequences of non-payment • Researches and responds to borrower and employer correspondence • Monitors accounts to ensure repayment is initiated as agreed to by the borrower • Assists with transactional and demographic updates as required • Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.