Travel Chapter

• Driving property acquisition across North Scotland and the Islands, focusing on high-quality homes in high-demand locations • Building and managing a strong pipeline of opportunities through networking, research, referrals, events and proactive outreach • Confidently presenting and selling our owner proposition, tailoring your approach to each potential owner • Developing local partnerships with estate agents, developers, trades and other key stakeholders to support organic growth • Ensuring each new property is launched to the highest standard, including pricing, photography and listing quality • Using data and local market insight to shape pricing strategies and revenue projections • Negotiating commercially sound agreements that benefit both the owner and the business • Acting as a brand ambassador in your region, representing Travel Chapter at meetings, events and industry functions • Collaborating closely with internal teams to ensure a seamless and high-quality owner journey • Working to and exceeding KPIs across appointments, property sign-ups and revenue generation

• Driving bookings and revenue • Ensuring every property is presented in its best possible light across our website and relevant brands, while remaining a true and fair representation • Writing and regularly reviewing property descriptions to appeal to each property’s target audience • Selecting and ordering high-quality images that showcase the holiday experience and standout features • Highlighting desirable features such as hot tubs, fireplaces and BBQ huts • Setting and managing pricing strategies that balance occupancy and revenue • Analysing booking performance, internal data and competitor pricing to identify opportunities to optimise performance • Maintaining and improving portfolio quality • Advising homeowners on property upgrades and improvements, from décor refreshes to larger investments • Recommending features that increase demand and guest satisfaction • Identifying and removing barriers to bookings, such as restrictive booking conditions or conflicting external listings • Reviewing Property Quality Scores and making clear, practical recommendations • Identifying properties that no longer meet quality standards and supporting appropriate next steps • Acting as a trusted advisor to homeowners, confidently discussing performance, feedback and complaints • Proactively identifying potential issues through reviews and guest insight • Maintaining regular contact through calls, visits and contact days • Resolving challenges independently wherever possible, without escalation • Supporting and attending owner events where relevant • Partnering with the New Business team to support smooth onboarding and integration of new owners • Working closely with Managed Services teams to support owners using additional services • Reviewing contractual terms and additional revenue streams to improve commercial outcomes • Encouraging owner advocacy and recommendations • Keeping up to date with relevant industry legislation and guidance

• Deliver high quality reporting, data models and insights • Act as a key link between business stakeholders and the wider data function • Support our transition into Microsoft Fabric • Design, develop and maintain scalable Power BI and Fabric data models • Use strong SQL to combine datasets from Snowflake and other sources • Rebuild and restructure existing models • Ensure compliance with data governance policies and the evolving Fabric architecture • Create compelling dashboards and visualisations • Develop self-serve reporting assets • Create documentation for models, dashboards and visualisation standards • Deliver training and guidance to Power BI Super Users and stakeholders • Identify opportunities to improve reporting processes, architecture and insight generation

• Lead, develop and support a small team of Product Owners, with full accountability for regular 1:1s, performance, coaching and ongoing development. • Act as a senior voice within the product function, helping to embed and evolve our product operating model alongside the Head of Product. • Influence and shape the roadmap for your domain, ensuring alignment from strategic intent through to team backlogs. • Maintain a clear and consistent connection between strategy, roadmap and delivery, ensuring all product work contributes to defined outcomes. • Turn ideas, requests and goals into clear, actionable problem statements grounded in real user needs. • Partner with Product Managers to ensure roadmaps are outcome-focused, not just output-driven. • Define meaningful success metrics and use data to inform decisions, validate assumptions and measure the value delivered. • Ensure sprint delivery contributes to measurable progress against agreed outcomes. • Maintain clear, transparent and well-structured product artefacts including roadmaps, PRDs and backlogs. • Collaborate closely with engineering and QA to deliver high quality, impactful outcomes at a sustainable pace. • Communicate clearly and with purpose, helping teams and stakeholders understand what we’re building and why it matters.