TOTAL CARE CONNECT

About Total Care Connect Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical, administrative, and remote teams. Job Summary The Patient Care Coordinator supports Total Care Connect’s Mobile Integrated Healthcare (MIH) programs by coordinating referrals, managing patient care workflows, and ensuring seamless communication between healthcare partners, Community Paramedics, and care management teams. This role is responsible for processing partner referrals, supporting the coordination of patient visits, and facilitating appropriate follow‑up after care is delivered. Patient Care Coordinators help ensure continuity of care by identifying and relaying care needs, coordinating post‑visit tasks, and distributing visit documentation such as After Visit Summaries (AVS). The role also includes assisting with transition‑of‑care calling for other teams when needed to fill calling gaps, ensuring patients receive timely follow‑up during care transitions. Salary: $50,000 - $60,000 Benefits package: Health, dental, vision insurance; paid time off; 401(k)/retirement; disability Core Responsibilities Referral Management • Receive and process patient referrals from healthcare partners • Verify referral information for accuracy and completeness • Enter and manage referral information within operational systems • Coordinate with scheduling teams to ensure timely patient visits Care Coordination Support • Review Community Paramedic documentation for identified care gaps • Communicate identified care needs to partner care management teams • Assist with post‑visit patient needs as directed by clinical staff • Document and route follow‑up tasks to the appropriate teams Post‑Visit Communication • Distribute After Visit Summaries (AVS) to healthcare partners • Ensure accurate, timely transmission of visit documentation • Maintain records of completed communications and referrals Patient Account & Care Management • Maintain accurate patient records within operational systems • Track referral status and visit completion • Assist with resolving administrative issues related to patient care or referrals Transition‑of‑Care Support • Assist with transition‑of‑care calling for other teams when needed • Help ensure timely patient follow‑up after hospital discharge or other care transitions Operational Support • Collaborate with Community Paramedics, scheduling teams, and clinical leadership • Escalate issues related to referrals, documentation, or communication • Support improvements in referral, communication, and care coordination workflows Qualifications Required • High school diploma or equivalent • Experience in healthcare operations, patient coordination, medical office administration, or a related field • Strong organizational and communication skills • Ability to manage multiple tasks in a fast‑paced environment Preferred • Experience in care coordination, medical scheduling, or referral management • Familiarity with EMR systems or healthcare documentation workflows • Experience supporting clinical teams or population health programs Core Competencies • High attention to detail • Clear written and verbal communication • Ability to manage multiple workflows simultaneously • Professional interaction with healthcare partners • Ability to identify and escalate operational issues • Comfort working within clinical operations environments Work Environment This role may be performed remotely or in an operational office setting depending on program needs. The Patient Care Coordinator works closely with Community Paramedics, scheduling teams, and partner care management staff to support coordinated, high‑quality patient care This employer participates in E-Verify, a program that verifies an employee’s identity and employment authorization to work in the United States after hire.

About Total Care Connect Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical, administrative, and remote teams. Job Summary The Schedule Coordinator– Healthcare focuses on coordinating patient appointments with medical staff, confirming visits, and ensuring patients have access to necessary transportation. This role manages schedules for remote healthcare providers and supports patients through timely communication, reminders, and logistical assistance. The Dispatcher ensures smooth operations, high patient satisfaction, and accurate record-keeping in a fully virtual environment. Strong organizational, communication, and problem-solving skills are essential. Core Responsibilities - Schedule and coordinate patient appointments with medical staff, including preventive visits, screenings, and consultations. - Confirm upcoming appointments with patients via phone, email, or text, ensuring understanding of time, location, and preparation requirements. - Coordinate transportation for patients when needed, including arranging rides or providing guidance on available services. - Monitor schedules in real-time and adjust for cancellations, delays, or conflicts. - Maintain accurate digital records of appointments, confirmations, and patient communications in scheduling software. - Communicate updates and instructions to both patients and medical staff promptly. - Track scheduling metrics, including appointment confirmations, cancellations, and no-show rates. - Collaborate with clinical teams, care coordinators, and management to optimize patient flow and service delivery. - Ensure compliance with HIPAA and other healthcare privacy regulations. - Provide support for scheduling and communication platforms used by staff and patients. Qualifications - High school diploma or equivalent required; associate degree preferred. - 1-3 years of experience in healthcare scheduling, patient coordination, or dispatch preferred. - Strong organizational, multitasking, and problem-solving skills. - Excellent verbal and written communication skills, with empathy for patients. - Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools. - Ability to coordinate transportation logistics and provide patient support. - Self-motivated, detail-oriented, and able to work independently in a remote environment. - No specific licenses required, though prior healthcare experience is highly preferred. Physical Requirements - Ability to work at a computer for extended periods. - Ability to communicate clearly via phone, email, or video platforms.