Top Hat Engineering Corp

Collaborate. Innovate. Automate. At Top Hat Engineering we develop software, robotic, and automated technologies for fulfillment and distribution centers. We fuel the backbone of ecommerce and distribution channels by building state-of-the art technologies tailored for the best overall customer experience on the market. We separate ourselves by working collaboratively with our customers to identify and implement innovative solutions to help them drive efficient operations. If you are interested in leveraging your talents to drive innovation, customer satisfaction, and working on a dynamic team where every opinion matters, please explore the opportunities within our exciting team! Position Summary: Top Hat Project Managers are the heart of execution within our organization. Associate Project Managers assist in leading the planning, execution, and successful completion of projects, ensuring they align with organizational objectives, stay on time and within budget, and meet quality standards. They assist in managing teams, coordinating resources, and communicating with stakeholders, often overseeing multiple projects simultaneously. Primary Duties and Responsibilities: - Assist in developing project plans, timelines, and budgets - Align cross functional teams to a common goal - Track project progress and reporting - Identify potential risks and drive to resolution - Communicate project progress to all stakeholders - Lead project status updates and meetings with internal and external stakeholders - Drive project deliverables to maintain project milestones Qualifications and Essential Skill Requirements: - Bachelor's degree with an emphasis in Business, Finance, Engineering, or a related field - 1-3 years of construction or automation project management experience - Experience managing automation projects including (but are not limited to): goods to person, unloaders, automated guided vehicles, conveyor systems, automated storage and retrieval systems, warehouse management software, etc. - Prior experience managing people or processes - Experience in project management, product development lifecycle, or process management - Proficient in MS Office Suite and ERP systems - Strong relationship building, interpersonal, and leadership skills - Ability to manage multiple projects concurrently - Inclination to take ownership of assigned projects and initiatives and independently drive for results - Ability to interface at all levels of the organization within and outside of the company - Demonstrated self-confidence, honesty, and integrity - Up to 50% travel Location Tampa, Florida (Remote) Department PMO Employment Type Full-Time Minimum Experience Mid-level Compensation $50K - $70K Annually

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Level 1 Customer Support Engineer provides first-line technical support for distribution center and warehouse operations. This role supports warehouse management systems (WMS), warehouse control systems (WCS), and supporting infrastructure. The position requires strong customer service skills and the ability to triage operational issues quickly in a mission-critical environment. - Serve as first point of contact for IT incidents and service requests impacting warehouse operations - Support users via ticketing system, phone, and operational escalation channels - Perform initial troubleshooting of WMS applications and related systems - Support workstations and warehouse peripherals - Document operational impact and troubleshooting steps in incident tickets - Escalate unresolved issues to Level 2 / Level 3 support teams following defined procedures - Follow ITIL-based incident, request, and change management processes - Calm and methodical under operational pressure - Strong attention to detail and documentation - Ability to prioritize incidents based on business impact - Willingness to learn warehouse systems and operational workflows - Team-oriented mindset with respect for escalation procedures - Provide timely first-line support for distribution center operations - Minimize downtime impacting picking, packing, and shipping activities - Improve incident response times and SLA compliance - Allow senior engineers and application teams to focus on complex system issues - Improve overall warehouse productivity and user satisfaction - Must be able to work shifts - Travel up to 5% globally Qualifications - High school diploma or equivalent (Degree in IT preferred) - 4 - 6 years of experience in IT support or service desk roles - Basic knowledge of Windows workstations and mobile devices - Familiarity with ticketing systems such as Zendesk, ServiceNow or Jira - Basic understanding of networking concepts - Strong communication and customer service skills Requirements - Location: Tampa, Florida (Remote) - Department: External OS Support - Employment Type: Full-Time - Minimum Experience: Mid-level - Compensation: $60K - $70K Annually