Tin Can

• Be the voice of Tin Can across email, SMS, Instagram DMs, and the occasional phone call from a curious grandparent • Help customers with orders, activation, billing questions, and technical troubleshooting with patience and clarity • Keep our SLAs healthy and help maintain queue coverage during periods of increased volume • Follow established workflows and escalate issues when needed • Spot recurring questions and share feedback with the team • Contribute to documentation and knowledge sharing to help create clarity for customers and teammates • Make it personal: whether you're troubleshooting a tricky setup or hearing about a kid's first solo call, you're helping create experiences families remember