Tickmill

• Resolve issues related to execution delays and account management. • Assist clients to understand the market trends, tools and resources available. • Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention. • Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties. • Attend live events and Expos. • Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals. • Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

• Handle client inquiries promptly and professionally via live chat, email, and phone in English • Act as the main liaison between clients and internal departments, ensuring timely resolution of issues • Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality • Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience • Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions • Participate on Expos

• Reach out to new potential partners • Acquire new IB partners and reactivate inactive partners • Build and manage a partner network • Negotiate commercial terms and maintain business relationships • Represent the company at industry events and networking activities • Collaborate with international teams across different regions