THIRTEENTH FLOOR ENTERTAINMENT GROUP

Job DetailsJob Location: Denver, CO 80205Position Type: Part TimeSalary Range: $16.00 - $16.00 HourlyJob Shift: AnyJob Title: Customer Service Representative Location: Fully Remote Employment Type: Part-Time (Year-Round) Reports To: Customer Service Manager About Us Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. Our team helps create unforgettable experiences that thrill and delight guests across the country—from haunted houses to innovative special events. With a culture driven by creativity, collaboration, and fun, we bring world-class entertainment to life year-round. Position Summary The Customer Service Representative serves as the first point of contact for guests, delivering exceptional support across email, chat, and social media platforms. This role is responsible for handling inquiries, resolving concerns, and assisting with bookings and transactions to ensure a seamless customer experience. This is a remote, part-time position requiring a minimum of 15 hours per week, with mandatory availability on weekends and holidays. Key Responsibilities Respond to a high volume of customer inquiries via email, chat, and social media in a timely and professional manner. Resolve customer concerns by identifying issues, determining solutions, and following through to completion. Process ticket purchases, upgrades, date changes, refunds, and exchanges. Provide accurate information regarding events, products, and services. Handle complaints with empathy and professionalism while maintaining company standards. Collect and process customer information and payments securely. Follow established communication procedures, policies, and guidelines. Proactively enhance the customer experience by offering helpful solutions and recommendations. QualificationsRequired Skills & Qualifications Previous customer service experience, preferably in a high-volume environment. Strong written communication skills with attention to tone and clarity. Ability to multitask and manage multiple conversations simultaneously. Strong problem-solving skills and ability to think critically under pressure. Comfortable using digital platforms such as email, chat systems, and social media tools. Ability to work independently in a remote environment. Availability to work weekends and holidays (required). Preferred Qualifications Experience in entertainment, events, ticketing, or hospitality industries. Familiarity with CRM or ticketing platforms. Experience handling customer service through social media channels. Additional Requirements Minimum availability of 15 hours per week. Reliable internet connection and remote work setup. Must be 18 years or older. Compensation $16.00 per hour What We’re Looking For A proactive and customer-focused individual who enjoys helping people and creating positive experiences. This role is ideal for someone who is responsive, detail-oriented, and thrives in a fast-paced, guest-facing environment.

Job DetailsJob Location: Denver, CO 80205Position Type: Part TimeSalary Range: $16.00 - $16.00 HourlyJob Shift: AnyJob Title: Customer Service Representative Location: Fully Remote Employment Type: Part-Time (Year-Round) Reports To: Customer Service Manager About Us Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. Our team helps create unforgettable experiences that thrill and delight guests across the country—from haunted houses to innovative special events. With a culture driven by creativity, collaboration, and fun, we bring world-class entertainment to life year-round. Position Summary The Customer Service Representative serves as the first point of contact for guests, delivering exceptional support across email, chat, and social media platforms. This role is responsible for handling inquiries, resolving concerns, and assisting with bookings and transactions to ensure a seamless customer experience. This is a remote, part-time position requiring a minimum of 15 hours per week, with mandatory availability on weekends and holidays. Key Responsibilities Respond to a high volume of customer inquiries via email, chat, and social media in a timely and professional manner. Resolve customer concerns by identifying issues, determining solutions, and following through to completion. Process ticket purchases, upgrades, date changes, refunds, and exchanges. Provide accurate information regarding events, products, and services. Handle complaints with empathy and professionalism while maintaining company standards. Collect and process customer information and payments securely. Follow established communication procedures, policies, and guidelines. Proactively enhance the customer experience by offering helpful solutions and recommendations. QualificationsRequired Skills & Qualifications Previous customer service experience, preferably in a high-volume environment. Strong written communication skills with attention to tone and clarity. Ability to multitask and manage multiple conversations simultaneously. Strong problem-solving skills and ability to think critically under pressure. Comfortable using digital platforms such as email, chat systems, and social media tools. Ability to work independently in a remote environment. Availability to work weekends and holidays (required). Preferred Qualifications Experience in entertainment, events, ticketing, or hospitality industries. Familiarity with CRM or ticketing platforms. Experience handling customer service through social media channels. Additional Requirements Minimum availability of 15 hours per week. Reliable internet connection and remote work setup. Must be 18 years or older. Compensation $16.00 per hour What We’re Looking For A proactive and customer-focused individual who enjoys helping people and creating positive experiences. This role is ideal for someone who is responsive, detail-oriented, and thrives in a fast-paced, guest-facing environment.

Job DetailsJob Location: Denver, CO 80202Position Type: Full TimeSalary Range: $80,000.00 - $90,000.00 Salary/yearJob Shift: Any Position: Retail and Merchandising Manager Location: Denver, CO (may start remote within the U.S. if not in Denver CO, relocation to Denver required within an agreed timeframe) Reports To: Director of Non-Ticketed Revenue Type of Job: Full-time, with travel up to 20% About Thirteenth Floor Entertainment Group Thirteenth Floor Entertainment Group is a themed immersive entertainment company and the world’s largest operator of Halloween-themed live event properties and location-based entertainment experiences. We are the only company in the country to produce haunted house attractions on a national scale, operating across eighteen markets from Florida to California. Headquartered in Denver, Colorado, we are a rapidly growing, fast-paced, and highly collaborative organization. Our properties are world-class, and we believe that to truly entertain, we must push the boundaries of what is expected and deliver an astonishing experience every time. A curious, always-learning, and flexible approach to the task at hand is imperative to this role. If this excites you, keep reading! Position Summary Thirteenth Floor Entertainment Group is seeking an experienced, diligent, and dynamic Retail and Merchandising Manager to join our team. This position works across all business units to develop, implement, and manage the overall retail merchandising strategy and objectives for all locations within our business portfolio. You will own inventory management, visual merchandising, and store layout and design, ensuring a consistent, high-quality guest experience that supports revenue growth across multiple locations and event formats. Responsibilities This role includes coordination, management, and ownership of the following areas: Own all aspects of POS inventory management for all locations, including initial inventory build, daily maintenance, real-time updates, and end-of-season analysis. Create, manage, and implement the company’s visual merchandising strategy, including visual concepts, project standards, signage, floor plans, and fixture plans. Partner with on-site leadership and sales staff to ensure all merchandising plans are executed consistently and maintained for the duration of each season. Lead execution of load-in operations for temporary events across the U.S., ensuring timely and accurate deployment of merchandise, fixtures, and displays. Coordinate inventory management reporting and processes for all consignment vendors. Lead and execute communication of merchandising plans, strategies, and initiatives to the field and across departments. Visit locations during the season to audit merchandising, provide coaching, and ensure adherence to company standards. Own overall store design and floor plans to optimize guest flow, product visibility, and sales performance. QualificationsEducation/Experience: Bachelor’s degree in a related field, or 3+ years of experience in a similar position. Multi-unit support and leadership experience. High-volume operations experience in entertainment, attractions, or sports strongly preferred. Required Experience and Skills: Experience with permanent, temporary, and mobile operations. Extensive POS experience, including inventory creation and management; Square experience strongly preferred. Previous multi-unit retail experience required. Inventory and cost control management experience. Experience coaching and training location managers and frontline teams. Experience coordinating cross-functional product launches with multiple departments. Signage planning experience, including templates for location signage, point-of-sale materials, and menu boards. Experience developing display standards, plan-o-grams, and equipment standards for retail environments. Location & Work Arrangement This role is based in Denver, Colorado. For the right candidate, we are open to starting in a remote work-from-home capacity within the United States, with the expectation that the employee will relocate to the Denver area within an agreed-upon timeframe to be discussed during the interview and offer process. Once relocated, the position will primarily be on-site. Benefits We offer a competitive and comprehensive benefits package for eligible full-time employees, which may include: Flexible Time Off (FTO) program for exempt full-time employees, to be used for vacation, personal time, and illness, subject to manager approval and business needs Medical, dental, and vision insurance with multiple plan options.​ 401(k) retirement plan Company perks such as complimentary or discounted event tickets, employee discounts, and exclusive merchandise opportunities. Specific eligibility, waiting periods, and coverage details are provided upon hire and are governed by the official plan documents and company policies.

Job DetailsJob Location: Denver, CO 80202Position Type: Full TimeSalary Range: $70,000.00 - $80,000.00 Salary/yearJob Shift: Any Position: Retail and Merchandise Manager Location: Denver, CO (may start remote within the U.S. if not in Denver CO, relocation to Denver required within an agreed timeframe) Reports To: Director of Non-Ticketed Revenue Type of Job: Full-time, with travel up to 20% About Thirteenth Floor Entertainment Group Thirteenth Floor Entertainment Group is a themed immersive entertainment company and the world’s largest operator of Halloween-themed live event properties and location-based entertainment experiences. We are the only company in the country to produce haunted house attractions on a national scale, operating across eighteen markets from Florida to California. Headquartered in Denver, Colorado, we are a rapidly growing, fast-paced, and highly collaborative organization. Our properties are world-class, and we believe that to truly entertain, we must push the boundaries of what is expected and deliver an astonishing experience every time. A curious, always-learning, and flexible approach to the task at hand is imperative to this role. If this excites you, keep reading! Position Summary Thirteenth Floor Entertainment Group is seeking an experienced, diligent, and dynamic Retail and Merchandise Manager to join our team. This position works across all business units to develop, implement, and manage the overall retail merchandising strategy and objectives for all locations within our business portfolio. You will own inventory management, visual merchandising, and store layout and design, ensuring a consistent, high-quality guest experience that supports revenue growth across multiple locations and event formats. Responsibilities This role includes coordination, management, and ownership of the following areas: Own all aspects of POS inventory management for all locations, including initial inventory build, daily maintenance, real-time updates, and end-of-season analysis. Create, manage, and implement the company’s visual merchandising strategy, including visual concepts, project standards, signage, floor plans, and fixture plans. Partner with on-site leadership and sales staff to ensure all merchandising plans are executed consistently and maintained for the duration of each season. Lead execution of load-in operations for temporary events across the U.S., ensuring timely and accurate deployment of merchandise, fixtures, and displays. Coordinate inventory management reporting and processes for all consignment vendors. Lead and execute communication of merchandising plans, strategies, and initiatives to the field and across departments. Visit locations during the season to audit merchandising, provide coaching, and ensure adherence to company standards. Own overall store design and floor plans to optimize guest flow, product visibility, and sales performance. QualificationsEducation/Experience: Bachelor’s degree in a related field, or 3+ years of experience in a similar position. Multi-unit support and leadership experience. High-volume operations experience in entertainment, attractions, or sports strongly preferred. Required Experience and Skills: Experience with permanent, temporary, and mobile operations. Extensive POS experience, including inventory creation and management; Square experience strongly preferred. Previous multi-unit retail experience required. Inventory and cost control management experience. Experience coaching and training location managers and frontline teams. Experience coordinating cross-functional product launches with multiple departments. Signage planning experience, including templates for location signage, point-of-sale materials, and menu boards. Experience developing display standards, plan-o-grams, and equipment standards for retail environments. Location & Work Arrangement This role is based in Denver, Colorado. For the right candidate, we are open to starting in a remote work-from-home capacity within the United States, with the expectation that the employee will relocate to the Denver area within an agreed-upon timeframe to be discussed during the interview and offer process. Once relocated, the position will primarily be on-site. Benefits We offer a competitive and comprehensive benefits package for eligible full-time employees, which may include: Flexible Time Off (FTO) program for exempt full-time employees, to be used for vacation, personal time, and illness, subject to manager approval and business needs Medical, dental, and vision insurance with multiple plan options.​ 401(k) retirement pl Company perks such as complimentary or discounted event tickets, employee discounts, and exclusive merchandise opportunities. Specific eligibility, waiting periods, and coverage details are provided upon hire and are governed by the official plan documents and company policies.