Thentia

• Resolve Tier 1 and Tier 2 inquiries related to platform use, integrations, and unique customer configurations. • Triage to Tier III with all relevant information for developers (e.g. replication steps for bug, strict requirements for code work) • Gain extensive knowledge of customized & enterprise customer environments to effectively help with their tickets, bringing in relevant Thentia collaborators if necessary • Communicate (written & verbally) with customers to facilitate issue resolution • Understand customer business requirements to clarify configuration changes or to troubleshoot reported issues • Execute configuration changes on the standard platform, ensuring an expected outcome for the customer • Identify recurring challenges in the software's configuration and provide actionable insights to product and engineering teams to improve the user experience. • Maintain internal and external Knowledge Base articles, FAQs, and specialized configuration guides.

• Monitor security alerts and logs from security tools (SIEM, EDR, cloud security platforms) • Triage, investigate, and escalate security events and incidents • Assist with incident response activities, evidence collection, and post-incident reviews • Support vulnerability management activities, including scan reviews and remediation tracking • Help maintain detection rules, alerts, and operational runbooks • Manage user lifecycle processes (onboarding, offboarding, role changes) • Administer identity platforms (e.g., Google Workspace, cloud IAM, SSO providers) • Enforce least-privilege access and role-based access controls • Review and certify user access on a recurring basis • Assist with MFA enforcement and access exception tracking • Support endpoint management activities (macOS, Windows, mobile devices) • Assist with endpoint security tooling (EDR, MDM, disk encryption, patching)

Role Summary: The Security Analyst supports the organization’s security, identity, and IT operations by monitoring systems, responding to security events, managing access controls, and assisting with day-to-day security and IT initiatives. This role works closely with the Manager of Information Security, Compliance & IT to strengthen the company’s security posture, support compliance requirements, and ensure reliable and secure IT operations as the organization scales. This position is ideal for a technically curious, hands-on analyst who wants exposure to cloud security, SaaS environments, compliance frameworks, and real-world security operations. Key Responsibilities: Security Operations (SecOps) - Monitor security alerts and logs from security tools (SIEM, EDR, cloud security platforms) - Triage, investigate, and escalate security events and incidents - Assist with incident response activities, evidence collection, and post-incident reviews - Support vulnerability management activities, including scan reviews and remediation tracking - Help maintain detection rules, alerts, and operational runbooks Identity & Access Management (IAM) - Manage user lifecycle processes (onboarding, offboarding, role changes) - Administer identity platforms (e.g., Google Workspace, cloud IAM, SSO providers) - Enforce least-privilege access and role-based access controls - Review and certify user access on a recurring basis - Assist with MFA enforcement and access exception tracking IT & Endpoint Operations - Support endpoint management activities (macOS, Windows, mobile devices) - Assist with endpoint security tooling (EDR, MDM, disk encryption, patching) - Help troubleshoot user access, authentication, and device-related issues - Maintain asset inventories and assist with IT documentation Compliance & Governance Support - Assist with compliance evidence collection (SOC 2, ISO 27001, PCI DSS, etc.) - Support audit preparation and remediation activities - Help maintain security documentation, procedures, and internal standards - Participate in tabletop exercises and security drills Continuous Improvement - Identify opportunities to automate security and IT workflows - Contribute to improving security monitoring, IAM processes, and operational efficiency - Stay current on security threats, best practices, and tooling Required Qualifications: Technical Skills - 2–4 years of experience in information security, IT operations, or a related role - Hands-on experience with IAM concepts (SSO, MFA, RBAC, least privilege) - Familiarity with security operations concepts (SIEM, EDR, alert triage) - Basic understanding of cloud platforms (GCP, AWS, or Azure) - Experience supporting macOS and/or Windows endpoints Security Knowledge - Understanding of common security frameworks and standards (SOC 2, ISO 27001, NIST, PCI) - Familiarity with incident response and vulnerability management concepts - Awareness of common attack techniques and security controls Soft Skills - Strong analytical and problem-solving skills - Clear written and verbal communication - Ability to prioritize tasks and manage multiple workstreams - Comfortable working in a fast-paced, evolving environment - Curious mindset with a desire to learn and grow in security Nice-to-Have Qualifications - Experience with Google Workspace administration - Exposure to SIEM tools (e.g., Chronicle, Splunk, QRadar) - Experience with endpoint management tools (Intune, Jamf, or similar) - Scripting or automation experience (Bash, Python) - Security certifications (Security+, SSCP, Google/AWS certifications) Why This Role Matters: - Directly supports the organization’s security posture and compliance commitments - Provides hands-on exposure to real security operations and cloud environments - Offers mentorship and growth under experienced security leadership - Opportunity to grow into senior security, cloud security, or GRC roles Location United States (Remote) Department Information Security Employment Type Full-Time Minimum Experience Mid-level Compensation USD $70k-$80k

• Generate new business opportunities by identifying key decision-makers and engaging them via cold calls, personalized emails, and LinkedIn outreach. • Qualify inbound marketing leads and outbound prospects based on BANT (Budget, Authority, Need, Timeline) criteria. • Schedule discovery calls and product demos for Account Executives, ensuring a smooth handoff of qualified, high-intent opportunities. • Maintain accurate, real-time records of all activities, lead interactions, and notes in CRM software (e.g., Salesforce, HubSpot, or Outreach). • Conduct research on target accounts to understand their business challenges and tailor messaging. • Consistently meet or exceed daily, weekly, and monthly quotas for activities (dials/emails) and qualified meetings booked. • Work closely with Marketing to align on messaging and support campaign follow-ups.