The Realest

Role Description We're looking for a sharp, commercially-minded Digital Experience Manager to own the quality, performance, and day-to-day operation of The Realest website. This is a newly created role at a real inflection point for our business — we're rebuilding our platform, expanding into new sports leagues, and scaling our catalog rapidly. This is not a passive or purely maintenance-focused role. We're looking for someone who treats the site as a revenue-driving function: - Someone who thinks about conversion. - Connects merchandising decisions to customer behavior. - Makes sure the site is actively supporting campaigns — not just keeping the lights on. To date, site merchandising and real-time launch execution have been handled by a small cross-functional group across marketing and business development. As the site grows more complex, we need dedicated ownership here. The right person will be a force multiplier across marketing and an accelerant for the work we're already investing in. What You'll Do: - Site Integrity - Test site changes across desktop and mobile to ensure functionality, formatting, and user experience are consistent. - Review changes before they go live to ensure they meet quality and brand standards. - Identify, document, prioritize, and track bugs with enough detail for engineering follow-through. - Merchandising & Conversion - Own the merchandising strategy for the site: what's front and center, what's in a carousel, what inventory gets spotlighted and when. - Develop and execute a secondary market spotlight strategy — surfacing complementary secondary inventory alongside active primary auctions to drive discovery and conversion. - Proactively use the front-end modules and tools we're building, ensuring they're activated and working hard rather than going unused. - Think like a merchant: what's in the catalog, what's moving, what should be driving revenue right now? - Campaign & Marketing Support - Partner closely with marketing to ensure the site is actively supporting campaigns — landing pages, promotional moments, traffic-to-conversion flow, and execution accuracy. - Connect site decisions back to customer behavior and performance data; help the team make smarter choices about how customers navigate and convert. - Help improve paid media efficiency by ensuring landing pages and site organization are aligned with campaign intent. - Operations & Workflow - Build scalable workflows for site publishing and content changes so non-technical teams can move faster and more independently. - Partner with technology, creative, partnerships, and operations teams to coordinate launches and updates. - Manage day-to-day CMS execution — item pages, collections, banners, images, product copy, and merchandising changes. Qualifications - 4–7 years of experience in web operations, digital production, CMS management, or a related role — ideally with meaningful exposure to e-commerce, marketplace, or auction environments. - Someone who thinks commercially: you understand that the site exists to convert, and you make decisions with that in mind. - Strong attention to detail and a high bar for quality. - Experience testing websites across browsers, devices, and responsive layouts. - Ability to clearly document bugs and communicate across technical and non-technical teams. - Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment. - Basic familiarity with HTML/CSS and an understanding of how websites work under the hood. - A self-starter who creates structure where there isn't much yet — we're building this plane while flying it, and you're energized by that. Requirements - Bonus If You... - Have experience working closely with marketing teams on campaign execution and conversion optimization. - Are comfortable using data and site analytics to inform decisions. - Have used project management tools like Asana. - Actively use AI tools to work faster and more efficiently. - Are a fan — of sports, music, culture, or all three.