The GLI Group

Role Description Gaming Laboratories International (GLI) is seeking a bilingual Business Development Executive to join our Client Services team. As a Business Development Executive in our Client Services Department, you will be able to leverage your natural ability to harness relationships with clients in a diverse and challenging business climate. Our customers are manufacturers, regulators, and operators within the Gambling industry. Your primary development region will be in Brazil, but support could be required for additional LatAm or Caribbean countries as needed. You will support our clients’ needs by executing strategic sales plans and delivering results. This is a customer service/sales-focused position and a fit for someone who thrives on driving sales and helping clients solve problems. You will consult directly with clients to identify their needs and provide viable, efficient solutions resulting in high levels of client trust and lasting relationships. This position would focus on fostering new business with new clients and maintaining business relationships with assigned existing clients. Duties and Responsibilities - Responsible for providing world-class customer service throughout the sales lifecycle - from lead generation through to needs analysis, to contract signing, and post-service follow-ups for the achievement of customer satisfaction. - Regularly connects (remotely and in-person) with new and existing customers. - Build relationships with assigned clients by acting as a primary point of contact. - Actively identifies and pursues new business opportunities with potential clients. - Develops tailored strategies to meet each client’s goals, identifies upselling and cross-selling opportunities to increase our market share. - Grows business with these existing clients by identifying solutions and services to aid their expansion efforts in order to achieve year-on-year sales. - Meets or exceeds sales targets and revenue goals by proactively managing pipelines and forecasts. - Manages contracts, contract renewals, and participates in negotiations and pricing discussions to align with both client and company objectives. - Responsible for project management with close interaction with the internal departments to secure customer satisfaction and client success. - Maintains a strong understanding of gaming regulations, processes, and procedures. - Completes research on legislation and newspaper articles daily that has any effect or impact on gaming, lottery, and voting testing, and accurately relays an analysis of the impact on the Company to the appropriate personnel. - Reviews market analysis to determine customer needs. - Main contact between client and the training coordinator for in-service training classes both in GLI offices and at client locations. - Completes translations, as assigned. - Regularly and consistently updates the CRM system for all assigned customers. - Works closely with internal cross-functional teams in support of sales strategies and initiatives. - Participates, as assigned, in tradeshows, conferences, and roundtables. - Performs other duties as assigned. Qualifications - A minimum of three (3) years of experience working in a previous sales/development/government role is required. - A minimum of two (2) years of experience working in the gaming industry is required. - Bachelor’s degree in Marketing, Business, Sales, or a related field is preferred, but not mandatory. - Must have experience creating and delivering convincing presentations to senior-level clients. - Must be proficient in Microsoft Office, including Excel. - Must have excellent communication and interpersonal skills with experience in collaborative decision-making across technology, sales, and customer teams. - Must have the ability to handle multiple projects under tight deadlines, while maintaining a realistic balance among priorities. - Must demonstrate a high degree of attention to quality, detail, and accuracy. - Must have the ability to read, write, speak, understand, and communicate in English and Brazilian Portuguese sufficiently to perform the duties of this position. - Fluency in Spanish as a third language is preferred but not mandatory. - Must have the ability to work non-traditional hours, including weekends and holidays, and extended hours beyond the traditional workweek, as needed. Benefits - Competitive salaries. - Top-notch benefits. - Company culture focused on employee development. - Opportunity to collaborate with a global team. - Utilize problem-solving skills to support cross-functional initiatives and drive efficiency. Location Remote (must be in Sao Paulo, Brazil) Salary 400,000.00 Brazilian Real Annually Travel Must be willing to travel up to 50%, including occasionally on short notice. Company Description Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license. This job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above. GLI is an Equal Opportunity Employer. Apply online at www.gaminglabs.com/careers