The Doctor

• Answer calls, texts, and emails in English and Spanish with empathy, clarity, and accuracy. • Schedule appointments, manage provider calendars, and follow up with patients. • Coordinate lab orders, prescription refills, and external referrals. • Keep patient information updated and accurate in our electronic health record (EHR) system. • Support insurance and billing communication with patients and vendors. • Maintain compliance with HIPAA and California healthcare regulations. • Collaborate daily with a remote, global team to deliver seamless patient experiences. • Represent The Doctor’s voice — friendly, informed, and human.