The City of Providence

Role Description Brightstar Lottery is seeking an IT Audit Manager to join our global internal audit team. If you have a passion for understanding dynamic business processes supported by evolving IT systems, this role will offer a rare opportunity to dive into Brightstar’s Global Lottery products, solutions, and services. - Lead and execute technology-focused audits with a strong emphasis on information security and IT risk management. - Make meaningful recommendations to technology and business partners to enhance processes. - Evaluate the effectiveness of controls and procedures across our global operations. - Plan, conduct and/or lead complex IT audit engagements in areas of high risk to the Company. - Lead risk-based audits of the organization’s cybersecurity practices. - Provide value-added insights and recommendations contributing to audit reports. - Prepare reports and other communications for management based upon audit results. - Manage team of internal and contracted external resources tasked with execution of audit plan. - Design, develop, and execute continuous audit and automation initiatives. - Involvement in analytical projects considering trends, deviations, or analyses for risk assessment. - Develop exceptional understanding of various business profiles within Brightstar Lottery. - Build successful relationships interacting with cross-functional teams. - Maintain professional and technical knowledge by attending educational workshops and participating in professional societies. - Mentor and provide leadership to IT audit staff personnel. - Some domestic and international travel may be required. Qualifications - 6+ Years work experience in information security and/or information technology, auditing, IT governance risk and compliance, or related areas, preferably within the technology industry. Big 4 Experience strongly preferred. - Advanced knowledge of Control Framework CIS 8.1 is necessary. - Knowledge of Common Program Frameworks NIST CSF 2.0, NIS2, WLA SCS 2020, PCI DSS, and/or MUSL rules and GDPR are also beneficial. - 3-5 years of project or team lead experience. - Professional auditing certification such as IT certification from ISC² (CISSP, CCSP, SSCP) and/or ISACA (CISA, CGEIT, CRISC) is strongly preferred, although equivalent experience may substitute. - Excellent written and verbal communication skills, with all levels of the organization. - Prior experience auditing or administering SAP systems (ECC, CRM, HANA, S/4). - Motivated self-starter with logical, yet creative mindset. - Strong analytical and research skills. - Developed negotiation skills or resolution of issues. Preferred Qualifications - Experience auditing or working with Microsoft Azure, Linux/UNIX, LDAP, and IBM DB2 database environments. - Knowledge of Azure cloud computing security and/or background in risk assessment/analysis/management surrounding the use of Machine Learning and Large Language Models (“artificial intelligence”). - Experience working in or auditing decentralized, online processing environments. - PMP or similar project management certification. - Experience with ACL data analytics toolset, BluePrism robotics automation platform, and/or implementation of continuous auditing programs. Success Profile - Leading Complexity - Leading People - Leading the Business - Leading Self Benefits - Estimated starting compensation range is $74,961 - $164,800. - Base pay is only one part of our Total Rewards program. - Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. - 401(k) Savings Plan with Company contributions. - Health, dental, and vision insurance. - Life, accident, and disability insurance. - Tuition reimbursement. - Paid time off. - Wellness programs. - Identity theft insurance. - Programs are subject to eligibility requirements. Company Description Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. Brightstar has approximately 6,000 employees.

Role Description We’re seeking a strategic, user‑obsessed Product Owner of User Experience to shape and elevate the end‑to‑end player journey across our digital products. In this role, you will define the UX vision and collaborate closely with cross‑functional teams to deliver intuitive, analytics‑driven, high‑quality experiences across mobile apps, responsive web, portals, and back‑office applications. As the voice of the customer, you will transform insights into an actionable roadmap, drive execution through Agile leadership, and ensure our experiences meet both business objectives and player expectations. What You’ll Do - Own the UX product roadmap, ensuring it reflects business priorities, client needs, team capacity, and customer insights. - Champion user advocacy by leveraging research, player feedback, and analytics to influence product decisions. - Translate strategy into action by breaking down initiatives into clear epics, features, user stories, and acceptance criteria. - Lead cross‑functional alignment, partnering with architecture, engineering, QA, marketing, sales, and account management to deliver cohesive experiences. - Monitor product performance using metrics such as adoption, conversion, and satisfaction; iterate based on data‑driven insights. - Manage stakeholder expectations, balancing trade‑offs and maintaining transparency across teams. - Support delivery activities including demos, training, RFP/RFI responses, and capitalization work. - Provide Agile leadership through sprint planning, story refinement, and scope validation. - Oversee releases, prioritize bugs, and ensure release notes and documentation remain accurate and up to date. - Maintain deep product and industry expertise, guiding teams on capabilities, constraints, and best practices across the iLottery ecosystem. Qualifications - Bachelor’s degree—preferably in Design, Marketing, Psychology, Business Administration, or a related field emphasizing structured thinking and user‑centric problem solving. - 7+ years of experience in UX‑ or product‑related roles (e.g., Business Analyst, Product Manager, Product Owner, UX Analyst, Interaction Designer). - Strong understanding of cross‑team product development, including BA, architecture, engineering, QA, marketing, and account management. - Excellent communication, facilitation, and stakeholder‑management skills. - Proven ability to solve complex problems and translate ambiguous requirements into clear product direction. Requirements - Master’s degree or postgraduate certification in HCI, Interaction Design, UX Design/Strategy, Digital Product Design, or Product Management (e.g., MBA). - 10+ years of experience in digital product management or UX‑focused roles. - Certifications such as UX Certification, CSPO/PSPO, or training in Design Thinking, Service Design, or UX Research. Benefits - Estimated starting compensation range is $74,961 - $164,800. - Base pay is only one part of our Total Rewards program. - Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. - 401(k) Savings Plan with Company contributions. - Health, dental, and vision insurance. - Life, accident, and disability insurance. - Tuition reimbursement. - Paid time off. - Wellness programs. - Identity theft insurance. - Note: programs are subject to eligibility requirements.

Role Description We are looking for an experienced Customer Development Manager in the iLottery presales team to act as an opportunity hunter, relationship builder, and win strategist responsible for driving early-stage opportunity development and leading strategic pursuits. - Proactively engage customers before RFPs, gather meaningful intelligence on needs and priorities, and shape win strategies in collaboration with sales, product, technical, and executive teams. - Ensure the organization is well-positioned, well-informed, and competitive long before solicitations are released. Responsibilities - Strategic opportunity qualification: identify, monitor, and track opportunities well in advance of formal RFPs; analyze customer priorities, market signals, procurement cycles, and competitive trends. - Discovery & Needs assessment: gather and consolidate business intelligence through customer meetings, tradeshows, product demonstrations, industry events, and benchmarking sessions to inform strategy and solution development. - Support customer engagement activities such as capability briefings, solution discussions, and product demos to deepen understanding and shape customer perception. Must be willing to travel. - Value engineering: qualify opportunities based on customer fit, competitive positioning, required capabilities, and expected ROI; prepare and present disciplined go/no-go recommendations to leadership. - Solution Planning and design: facilitate internal communication and alignment across sales, product, technical, and leadership teams to ensure consistent strategy, insight sharing, and competitive positioning that aligns with the prospect Lottery organization’s operating model and strategic objectives. - Cross-functional collaboration: act as the ‘voice of the prospect’, lead development of win themes, differentiators, and value propositions in partnership with cross-functional teams, ensuring alignment with customer needs and organizational capabilities. - Win theme development: provide strategic oversight and direction to proposal writing and design teams; ensure clear messaging, compliant structure, compelling visuals, and high-quality submissions delivered on time. - Stakeholder engagement: build relationships with C-suite and senior stakeholders at prospect Lottery organizations to act as a trusted advisor throughout the pre-sales cycle. Success In This Role Will Look Like - Increased volume and quality of qualified early-stage opportunities entering the pipeline. - Improved win rates through strong customer engagement, early shaping activities, and effective pursuit strategy. - Delivery of compliant, high-quality, persuasive proposals that clearly demonstrate value and competitive differentiation. Qualifications - Industry knowledge: deep understanding of iLottery market entry strategies, licensing processes, omnichannel retail solutions, digital-native player experiences, and lottery regulatory environments. - Capture Management: demonstrated leadership of proposal writing and design teams; strong understanding of proposal structures, compliance requirements, and competitive positioning. - Analytical Prowess: proven analytical skills with experience evaluating customer needs, market trends, benchmarking and competitive landscapes; proficiency in CRM tools, pipeline management, and opportunity qualification frameworks. - Experience: 6+ years of experience in customer development, business development, capture management, or strategic pursuit roles; bachelor’s degree required or industry experience equivalent. Success Profile - Leading Complexity - Leading People - Leading the Business - Leading Self Requirements - At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. - The estimated starting compensation range is $90,746 - $200,000. The actual pay offered may end up being higher or lower. - The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. - Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. - We offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. - All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.