Tendrill International Sdn Bhd

• Realizar llamadas salientes utilizando nuestra plataforma de marcación. • Seguir el script proporcionado para identificar prospectos y generar citas calificadas. • Registrar información precisa y dejar notas claras después de cada llamada. • Mantener comunicación constante con el equipo de Operaciones para el seguimiento de sesiones y resultados. • Asistir puntualmente a las sesiones programadas. • Cumplir con los objetivos de generación de citas manteniendo una atención profesional y cordial.

• Conduct high-volume outbound prospecting through phone, email, and LinkedIn • Book qualified meetings with C-level executives and key decision-makers • Qualify inbound leads and identify new business opportunities • Build relationships with prospective customers and uncover their business needs • Collaborate closely with Sales Executives to generate pipeline • Consistently meet and exceed activity and performance goals

• Research, identify, and qualify potential clients, adding 250 new leads into the CRM per week. • Execute outbound prospecting campaigns using Cold Email, Cold Calling, LinkedIn Outreach, and Social Selling Strategies. • Maintain accurate and organized records within the CRM. • Support setup and management of outbound sales tools. • Help craft clear, engaging messages that resonate with prospects and clients. • Monitor outreach performance and conversion metrics. • Prepare weekly reports detailing activity, response rates, meetings booked, and key insights.

• Own and operate the full outbound tech stack: Salesforce, Outreach, Apollo, Clay, Warmly, and HubSpot • Design, build, and optimize multi-channel outbound sequences (email, LinkedIn, phone) in Outreach • Manage lead routing, territory logic, and pipeline hygiene in Salesforce and HubSpot • Implement automation workflows that reduce manual effort and boost rep productivity • Monitor and action buyer intent signals using Warmly and similar platforms • Enrich contact and account data with Clay — build dynamic enrichment workflows across databases • Segment and prioritize target accounts based on ICP fit, engagement, and in-market signals • Maintain clean, complete, and enriched data flowing throughout the CRM at all times • Partner with marketing to optimize website form conversions — A/B test CTAs, form fields, and placements • Implement and manage lead capture tools and chatbots to convert inbound traffic • Build lead scoring models that surface high-intent visitors to the sales team in real time • Track and report on top-of-funnel KPIs: traffic-to-lead rate, MQL volume, and lead quality scores • Build and maintain dashboards in Salesforce and HubSpot giving leadership real-time pipeline visibility • Analyze outbound performance (reply rates, meeting rates, conversion) and drive improvements • Identify funnel bottlenecks and propose data-backed solutions • Deliver regular reports on outbound activity, funnel health, and pipeline contribution

• Serve as the first line of support for all inbound channels • Capture critical details including impacted system, symptoms, steps taken, and urgency • Document thoroughly in the ticketing system • Resolve routine issues using knowledge base documentation and predefined workflows • Maintain SLA targets • Validate subject line, problem statement, type, category, platform, and priority • Communicate clearly, calmly, and professionally • Utilize internal documentation consistently • Collaborate with Shift Leads and escalate complex issues with complete documentation