TapClicks

Title: Customer Success Manager Location: San Jose - remote, California, United States Department: Customer Success Job Description: Title:Customer Success Manager ID:T-216 Department:Customer Success Description Department: Customer Success Reports To: Director, CS Location: Remote Sponsorship: We are not accepting applications that require visa sponsorship at this time. Is This You? We are looking for a highly motivated, problem solver and goal driven professional to join our Customer Success Team. You have a good understanding of the Digital Advertising industry and at least 2 years in the SaaS industry. You see the client's ROI as your mission. As a Customer Success Manager, you will: - Thoroughly understand your client's strategic objectives and priorities - Use your knowledge of the SaaS and Digital Advertising industry to drive customer engagement - Maximize revenue growth within the book of business (identify, qualify, propose, negotiate and close) - Manage customer expectations and timelines - Support sales pursuits as subject matter expert - Meet quarterly objectives to expand revenue through upsell and cross-sell efforts - Support day to day needs of customers through regular interactions and problem resolution Required Qualifications - Tech savvy and quick to learn new technologies - Understands marketing ecosystem/domain - Troubleshooting skills - 2–4 years experience in the SaaS industry Desired Qualifications - Undergraduate degree What TapClicks Will Do For You - The opportunity to work in an entrepreneurial, fast-growing and successful business environment - Variable compensation incentive - Paid Time Off - Training & Development About TapClicks TapClicks, Inc. is a Smart Marketing cloud solution and a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting — all within a single intuitive user interface available on demand in the cloud. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide.