TALENTVORSPRUNG

• Dedicated VIP support: Managing a fixed portfolio of strategically important existing customers. • Technical consultation & deep dives: Analyzing complex issues and translating findings for customers. • Bug analysis & interface management: Verifying and clearly documenting bugs. • Churn prevention & stability assurance: Proactively reaching out to customers to secure ongoing collaboration. • Cross-channel communication: Providing flexible customer support across various digital channels. • Representation & relationship building: Maintaining customer relationships, including in-person when required. • Process & product feedback: Identifying opportunities for optimization. • Self-directed work organization: Independently prioritizing tasks.