Tailored HR

Role Description Lux Digital Marketing LLC is seeking a highly organized, client-focused, and results-driven Account Manager to oversee client relationships, onboarding coordination, account retention, and ongoing communication. This role is responsible for ensuring clients receive a smooth onboarding experience, maintaining strong long-term relationships, and collaborating closely with internal teams to ensure successful service delivery. The Account Manager serves as the primary point of contact for assigned clients and plays a critical role in client satisfaction, retention, and account growth. The ideal candidate has experience in digital marketing account management, strong communication skills, and the ability to proactively manage multiple client relationships in a fast-paced remote environment. Qualifications - Minimum 3+ years of account management experience in the digital marketing industry - Excellent spoken and written English communication skills required - Strong client communication and relationship-building skills - Proven experience managing client retention and account growth - Experience coordinating projects and cross-functional teams - Organized, detail-oriented, and proactive - Ability to manage multiple client accounts simultaneously - Comfortable leading client meetings and reporting calls - Strong problem-solving and conflict-resolution abilities - Ability to work independently in a fully remote environment Requirements - CRM systems (GoHighLevel, HubSpot, Salesforce, etc.) - Project management tools (ClickUp, Asana, Monday.com, Trello) - Slack and Zoom - Google Workspace - Digital marketing reporting tools and dashboards Benefits - Performance bonuses and advancement opportunities may be available based on client retention, account growth, and overall performance Company Description Employment with Lux Digital Marketing LLC is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law. As a condition of employment, the Account Manager must adhere to all Lux Digital Marketing LLC policies, including confidentiality, non-disclosure, and professional conduct standards. Additional policies and onboarding materials will be provided upon hire.