Synthesia

• Lead, support, enable and grow the AppSec team — owning hiring, onboarding, performance, and career development for a team of Senior and Staff-level Security Engineers. Important to understand: we're not looking for someone to dictate the roadmap or daily activities of the team. What we need is someone to enable the team to do what needs doing and to give them the best possible environment to do it in. • Own the formalisation of AppSec strategy and roadmap, translating team input, business risk and engineering context into a clear, prioritised programme of work with measurable outcomes. • Be a credible technical partner to your team — able to engage substantively on threat models, security architecture, agentic tooling design, and risk decisions, and willing to get into the details when it matters. • Define and maintain the team's operating rhythm: OKRs, quarterly planning, cross-team coordination, and stakeholder communication up to leadership. • Act as a key interface between AppSec and the rest of the organisation and leadership — building relationships with business leadership, engineering leads, the Developer Platform team, Architecture Working Group, and partner functions like Legal and Moderation, to embed security into how Synthesia builds. • Participate in maintaining and evolving Synthesia's approach to AI-assisted development security, including how we secure our own use of agentic coding tools and how we assess the security of AI-generated code. • Own AppSec's relationship with the broader Security function, ensuring tight alignment between AppSec and other Infosec teams on shared risks, incidents, and cross-cutting initiatives. • Represent AppSec externally where relevant — with customers, auditors, and in the context of compliance programmes such as SOC2 and ISO42001.

• Drive execution and promote DS partnerships and deliverables: baseline audit, prioritise remediation, DS coverage, CI automation, and production monitoring. • Ship technical fixes and lead cross-team remediation efforts. • Partner with Design System, Product, Design, Legal, and External Audit provider to embed accessibility in workflows. • Educate specific team members to drive accessibility standards in their org. • Run user testing with assistive tech and integrate findings into product decisions. • Design and operate AI-assisted tooling to scale audits and remediation (with human-in-the-loop guardrails). • Consider the long-term direction of the team, ensuring development of engineering capabilities for upcoming challenges.

• Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration. • Set a design vision for either Skills or Dubbing & Localisation surfaces, and influence adjacent product areas to stay coherent. • Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it. • Prototype and test interaction models quickly - including novel agentic and conversational patterns - and know when high-fidelity matters. • Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences.

• Respond to customer inquiries via email, chat, or social media in a timely and professional manner • Provide accurate information and support to customers to resolve their issues • Identify and escalate complex issues to Tier 2 support when necessary • Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues • Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) • Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction • Continuously improve your own product knowledge and remain up to date with our product, services and processes • Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

• Own the end-to-end technical direction for offline video generation • Partner with research leadership to define a unified long-term roadmap • Increase the velocity at which research ships to product • Coach and elevate more junior researchers and engineers

• Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers • As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite • Ideal for an individual who wants to expand their career with a fast-growing software company

• Reporting to the AVP of Customer Success and focusing on French accounts in Europe - you are energetic, driven, and care deeply about the success of our customers • As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Own and ship high-impact experiments and features end-to-end - from hypothesis to production - that directly move activation, conversion, and revenue metrics • Work full-stack across the Growth surface: activation flows and onboarding, self-serve and freemium infrastructure, pricing and packaging mechanics, PQL-to-enterprise funnels, viral and sharing loops • Build and extend the team's experimentation platform. At Synthesia, Engineers are builders of the experimentation system, not just users of it - constructing A/B infrastructure, instrumentation, and metrics pipelines that power how the whole product grows • Partner closely with product managers and data analysts to prioritize the highest-leverage work, make clear trade-offs between experimentation velocity and long-term scalability, and translate ambiguous business problems into clean technical solutions

• Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics • Challenge vague requests and reframe them into clear, high-impact use cases • Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support • Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout • Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations • Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes • Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction • Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal • Deliver demos, workshops, and first-workflow experiences tailored to the customer’s business context • Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans • Position Synthesia clearly against alternatives and handle objections with commercial credibility • Turn product interest into business conviction by showing where Synthesia fits and why it matters • Own the path from signed deal to first live workflow, ensuring customers reach value quickly • Build onboarding that drives behavior change and usage, not just product understanding • Define early success measures, track them tightly, and intervene fast when adoption risk appears • Establish the conditions for repeatable usage, strong champions, and broader rollout • Identify additional teams, workflows, and use cases where Synthesia can deliver more value • Define the right starting point and a credible path to broader adoption over time • Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway • Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion • Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale • Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries • Turn customer insight into structured product, positioning, and go-to-market feedback • Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle • Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging • Align with Customer Success on adoption risk, rollout design, and expansion opportunities • Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes • Act as a connective layer across teams, ensuring customer needs are translated into action and business impact

• Reporting to the Customer Success DACH Team Lead - you are energetic, driven, and care deeply about the success of our customers • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite • Ideal for an individual who wants to expand their career with a fast-growing software company