SURIA

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information. • Troubleshoot customer issues and provide effective solutions or escalate to the appropriate department if necessary. • Maintain customer records and interactions using CRM software and Microsoft Excel. • Draft and send professional emails and reports using Microsoft Outlook and Word. • Track and follow up on customer requests or issues, ensuring that all matters are resolved efficiently. • Use Microsoft Teams to collaborate with team members, attend virtual meetings, and coordinate with different departments. • Stay updated on company policies, product offerings, and customer service best practices. • Provide feedback to management regarding customer trends, common issues, and process improvements.

• Input, verify, and update data in company databases and systems, ensuring all information is accurate and up-to-date. • Perform data entry using Microsoft Excel and Word to create reports, maintain spreadsheets, and document information. • Organize, categorize, and file electronic data for easy retrieval by other departments. • Conduct regular audits to verify data accuracy and correct discrepancies. • Respond to data requests from internal teams or external stakeholders. • Assist with maintaining records of communications, reports, and other documents. • Adhere to data privacy and confidentiality protocols when handling sensitive information. • Support the team with other administrative tasks as needed, such as managing emails or preparing presentations using Microsoft PowerPoint.