• Lead GE HealthCare’s Global Customer Experience organization with a focus on standardizing digitizing, and continuously improving the end-to-end order to cash (O2C) lifecycle • Set global standards, deploy AI enabled processes, and drive cultural transformation across regions and business units to deliver best in industry customer experience, operational agility, and cash velocity. • Define a multi‑year Customer Experience strategy and blueprint for a unified, scalable O2C operating model across regions and segments. • Establish and govern global standards (SOPs, process controls, RACIs) for order intake, configuration/change management, date stability, fulfillment, installation, customer acceptance, and revenue recognition. • Build and chair enterprise governance for O2C performance, including policy, exception handling, and risk controls (revenue, regulatory, privacy).

• Provides clinical support management, as a subject matter expert in physics, of incoming customer support requests regarding oncology products • Management of incoming customer support requests regarding Varian’s Oncology products • Capable of recommending solutions/corrective actions to customer application questions • Ability to clinically assess situations/issues and determine appropriate escalation path • Works as an integral member of the complaint process, and communicates relevant information to the customer as appropriate • May also provide customer training, demo support at Trade Shows and for the Varian Sales organization, as well as formulate and review written customer support training materials

• Respond to inbound clinic inquiries via phone, email, and chat • Troubleshoot order issues, product questions, shipping updates, and documentation needs • Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations • Ensure timely follow-up and clear communication with clinics • Assist clinics with product selection, substitutions, and ordering guidance • Support documentation collection and order processing workflows • Maintain clean and accurate documentation in Kustomer (our ticketing system)

• Respond to phone, chat, and email inquiries in a timely and professional manner • Provide accurate and helpful information to clients and tenants • Assist with general inquiries, maintenance requests, and lease inquiries • Troubleshoot and resolve any customer service issues • Maintain a high level of customer satisfaction and ensure a positive customer experience • Collaborate with team members to ensure all inquiries are handled efficiently and effectively • Keep detailed records of all customer interactions and follow up as needed • Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants • Assist with other administrative tasks as needed