Surgery Partners

• Manage each patient's surgical pathway from scheduling through procedure completion. • Track and monitor all required pre-operative clearances, including medical, cardiac, and specialty clearances. • Coordinate and follow up on insurance authorizations to ensure timely approval prior to surgery. • Monitor completion of laboratory work, imaging, EKGs, and other required testing. • Maintain detailed tracking spreadsheets and electronic records to ensure no prerequisite is missed. • Communicate regularly with patients regarding outstanding requirements, appointment reminders, and surgery preparation. • Collaborate with physician offices, surgery centers, hospitals, primary care providers, specialists, and insurance companies to obtain required documentation. • Identify patients who have completed all prerequisites and can be moved into earlier surgical openings. • Continuously review surgical schedules to maximize provider utilization and reduce unused operating room time. • Ensure all required documentation is complete, accurate, and available prior to the procedure date. • Document all communications and updates within the electronic medical record. • Resolve scheduling issues quickly while providing exceptional customer service. • Maintain strict HIPAA compliance and confidentiality. • Assist with additional administrative and operational projects as assigned.

• Taking inbound calls and making outbound calls for Surgery Centers regarding questions on bills and explaining benefits. • Processing payments and setting up payment plans. • Managing payment plans. • Following up to make sure patient payments are correct and in line with our payment policies. • Updating insurances and patient demographics when needed. • Calling patients for missed payments and any changes in payment plans.

• Insurance verification and eligibility • Insurance pre-authorization/pre-certifications verification and documentation in the billing system • Seeks ASC admin approval or rescheduling of any non-authorized or low margin cases • Contacts and councils patients and families on insurance coverage, patient responsibility, and payment issues prior to surgery • Ensures all insurance, demographic, and eligibility information is obtained from patients and entered in the billing system in an accurate and timely manner • Registers patients in the system • Collects and revises all patient insurance information • Collects co-pays, deductibles, and other out-of-pocket amounts prior to or at the time of service by patient request.

• Manage, oversee, and grow SP facilities (hospitals and ASCs) across designated market(s) • Develop region and facility-level growth goals (e.g., revenue, AEBITDA) in partnership with Division Presidents, facility administrators, Hospital CEOs (where applicable) and Division CFO • Track and drive, by region and by facility, progress towards key revenue & AEBITDA goals; manage and run facility-level performance management system via standard, recurring meetings (e.g., monthly business reviews), dashboards, etc. • Identify top opportunities for growth and cost-saving in their region (e.g., service line expansion, new partnership opportunity, staffing cost improvements) • Act as a consultative leader for local admins to address key issues, optimize operations, and “put out fires” (e.g., discontented physicians) • Help other key teams (e.g., Market Growth, Strategy) assess and close key growth opportunities within their region • Manage key relationships with health systems, physicians, local players, etc. • Help develop and nurture key relationships with key partners (e.g., health systems, physician groups) in the region • Perform targeted on-site visits to maintain relationships and monitor performance • Support BD functions as closers and occasionally participate in key meetings to add gravitas and build trust • Coordinate with Practice management and local SP practice clinical leaders & admins as needed • Join key board meetings for relevant facilities & relationships and serve (as applicable/needed) on facility-level boards • Run recurring conversations with key local partners as helpful • Join De Novo & M&A growth opportunity conversations early to build relationships in preparation for taking over future facilities post-integration • Manage, support, and upskill Administrators • Run regular check-in calls with facility Administrators/CEOs (e.g., bi-weekly check-in, monthly in-person visits) • Support and help Administrators/Hospital CEOs (where applicable) develop key management skills to effectively oversee their facilities (e.g., drive day-to-day processes & best practices) • Support Administrators/Hospital CEOs (where applicable) address complicated on-the-ground issues as needed (e.g., disgruntled physicians, complex workforce issues) • Implement SP best practices and standardization across facilities • Work and coordinate with corporate leaders and regional management teams to implement key corporate initiatives and improvements in the region’s facilities • Support streamlining of Field & Corporate team cooperation and coordination as helpful (e.g., serve as liaison between corporate functions & Field Teams to collect key data, drive key initiatives on the ground, support Division President to collect feedback) • Implement Corporate projects/initiatives where helpful / as needed • Join key corporate touch points and meetings (e.g., quarterly board meetings, weekly team calls, weekly one-on-one admin syncs) • Collect & share best practices within/across regions; support local facility as needed • Maintain high-quality clinical results and outcomes for SP patients • Consistently promote a patient-centered, “culture of safety” across all SP facilities and in key relevant meetings • Monitor facility adherence with clinical best practices and key outcomes over time • Support Clinical Quality by collecting & reporting on all key quality metrics • Ensure all facilities remain up to date on permits, accreditation, and key paperwork.

• Research unpaid claims, determine denial root cause, and perform appropriate follow up actions to ensure timely claim adjudication. • Identify and take appropriate action for the billing of secondary or tertiary insurances. • Keeps informed on all current applicable third-party payer regulations and requirements. • Communicates payer trends and patterns to management. • Document within a patient’s record all actions taken related account resolution. • Review, comprehend and execute payer logic within negotiated contracts. • Prioritize workflow to reduce or eliminate bad debt flow resulting in a reduction in days in AR. • Meet and maintain productivity and audit standards. • Other duties as assigned by management.

Role Description The role will report to the Director of Implementations & Integrations and is a remote work assignment, with optional onsite opportunities. Essential Functions/Responsibilities - System Administration / Ongoing Support - Should be subject matter expert in UKG Pro WFM Timekeeping, Advanced Scheduling, Leave Management, Accruals and Analytics. - Provides UKG Pro WFM technical support, system maintenance, support and troubleshooting assistance. - Maintains optimal functionality of UKG Pro WFM including implementations, customization, employee maintenance, and upgrades to modules. - Oversees documentation of requirements, development, implementation, and testing to support end users, policies, and processes. - Works with the HR, Integration & Payroll teams to consolidate data models and drive harmonization process decisions. - Supports upgrades, enhancements, and testing of system updates when released by system vendors. - Evaluate and ensure strong practices and compliance in process management, SOX audit, data security and privacy regulations, etc. - Strategic and Analytical Design - Provide ongoing management and strategic evaluation of UKG Pro WFM modules to ensure alignment with organizational goals, competitive landscape, and related procedures to ensure best practice. - Partners with Integration, Payroll and Human Resources Center of Excellence leaders regarding system design, configuration needs, and system updates. - Ensure data infrastructure supports future growth and integration of data for analytical insights. Qualifications - Bachelor’s degree in human resources, information technology, business, or a related field or equivalent combination of related professional experience and education. - Technical skills and 5+ years’ experience with UKG Pro WFM including configuration, reporting, and troubleshooting. - Experience in UKG Pro WFM Dimensions Timekeeping, Advanced Scheduling, Analytics required. - Demonstrated experience in the various functional areas, especially HRIS, payroll, and change management. - Healthcare experience with multiple locations and system configurations is strongly preferred. - Strong communication skills to effectively interact with and influence various stakeholders across the organization. Skills/Abilities - Strong communication skills – written & verbal. - Must read, write, and speak English fluently. - Strong interpersonal skills. - Proficient in Microsoft Office Suite, UKG Pro WFM Timekeeping, Advanced Scheduling, Leave Management, Accruals and Analytics. - Data Analysis capabilities. - Must model Professionalism. - Demonstrated ability to effectively plan, prioritize & organize. Benefits - Comprehensive health, dental, and vision insurance. - Health Savings Account with an employer contribution. - Life Insurance. - PTO. - 401(k) retirement plan with a company match. - And more! Environmental/Working Conditions Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

• Build out a strong, comprehensive physician & physician group network in the assigned geographic market to stay informed of key opportunities and developments • Build out a comprehensive list of all key physicians and physician groups in the market with key information and maintain the list • Prioritize physicians and groups based on potential size/value and assessed interest • Utilize a recurring outreach plan for non-SP physicians based on prioritization • Attend high-value, in-market meetings of high-priority doctors to build relationships and increase visibility • Identify, prioritize, engage, and recruit new physicians for SP facilities in the assigned geographical market • Run proactive, targeted engagement & outreach efforts and track insights

• Increase net revenue and AEBITDA directly tied to successful physician recruitment, productivity, and utilization in their geographic market • Build out a strong, comprehensive physician & physician group network in the assigned geographic market to stay informed of key opportunities and developments • Prioritize physicians and groups based on potential size/value and assessed interest • Utilize a recurring outreach plan for non-SP physicians based on prioritization; build and nurture the relationship • Identify, prioritize, engage, and recruit new physicians for SP facilities in the assigned geographic market • Coordinate and bring in key market leaders to help recruit physician prospects • Support Market CEOs and facility administrators in identifying top “splitter” doctors to increase procedure volume

• Remote. Must live in Milwaukee, Wisconsin. Travel statewide required. • The role will also entail supporting market and facility leadership in maintaining, nurturing, and deepening these relationships (e.g., increasing volume, improving retention, etc.). • Partner with operations leadership to identify, evaluate, and execute physician syndication opportunities for both newly recruited and existing physician partners to strengthen alignment, preserve retention, and enhance physician loyalty. • Identify other growth levers in the market (e.g., acquisition targets, DeNovo opportunities, and large referral relationships). • Based on market needs, may include helping activate referral sources and other marketing mechanisms for partnered group practices.

• Remote. Must live in Dallas, TX. Travel statewide required. • The role will also entail supporting market and facility leadership in maintaining, nurturing, and deepening these relationships (e.g., increasing volume, improving retention, etc.). • Partner with operations leadership to identify, evaluate, and execute physician syndication opportunities for both newly recruited and existing physician partners to strengthen alignment, preserve retention, and enhance physician loyalty. • Identify other growth levers in the market (e.g., acquisition targets, DeNovo opportunities, and large referral relationships). • Based on market needs, may include helping activate referral sources and other marketing mechanisms for partnered group practices. • Primary outcome: Increase net revenue and AEBITDA directly tied to successful physician recruitment, productivity, and utilization in their geographic market. • Supporting outcomes: Case volume and net revenue for physicians recruited last year, end of last year, and current year. • Total net physician count recruited and lost over a rolling 12 month period in their geographic market. • Physician satisfaction scores. • Growth in physician investor participation through the identification and execution of physician syndication opportunities that support physician retention, loyalty, and market growth. • Support Market CEO’s and Corp Ops teams in setting in-market growth strategy and physician recruitment goals. • Surface top risks and potential network losses (e.g., retiring physician). • Identification of acquisition targets, DeNovo opportunities and referral relationships. • Build out a strong, comprehensive physician & physician group network in the assigned geographic market to stay informed of key opportunities and developments. • Build out a comprehensive list of all key physicians and physician groups in the market with key information (e.g., name, practice name, address, specialty, current procedure location(s), email, phone) and their current relationship with SP (e.g., no relationship, previous SP physician, warm relationship, etc.); maintain the list and account for new physicians, retirements, etc. via a thorough annual review process. • Prioritize physicians and groups based on potential size/value and assessed interest (e.g., high priority, medium priority). • Utilize a recurring outreach plan (e.g., annual visit/check-in, biannual visit/check-in) for non-SP physicians based on prioritization; build and nurture the relationship (e.g., discuss current state, goals, potential SP partnership/help). • Attend high-value, in-market meetings of high-priority doctors to build relationships and increase SP visibility. • Identify, prioritize, engage, and recruit new physicians for SP facilities in the assigned geographic market. • Identify & prioritize the highest-value physician recruitment opportunities based on potential upside (e.g., potential volume, likely financial impact) and likelihood (e.g., assessed level of interest). • Run proactive, targeted engagement & outreach efforts (e.g., calls, in-person visits, presentations, etc.); track and record key insights and takeaways (e.g., level of interest, key areas of interest and concerns).