Surface Experts

Title: Business Development Representative Location: Philadelphia PA United States Full time Surface Experts is an all-inclusive surface repair provider. We repair small damage to surfaces like Floors, Countertops, Tubs, Cabinets, Furniture … Almost Everything! You'll have the freedom to structure your day, a steady flow of quality leads, a supportive team, and world-class training at Surface Experts HQ. No prior industry or formal sales experience required. If you bring the right attributes, we'll train you to excel. Perks and Benefits: - Compensation and Time Off - Compensation: Base salary + commission + bonuses (avg annual earnings range at listed amount) - Time Off: Paid holidays and minimum 10 days of paid time off. - Stipends: Healthcare, wellness, mileage, and phone stipends - Schedule and Location - Location: majority time doing in-field sales; minimal remote admin work - Work-Life Balance: Full time during business hours (no nights or weekends) - Manage Your Schedule: Midweek appointment? Scheduling autonomy means you can balance work commitments with personal appointments. - Small Business, Big Support - Local Business: Small-business feel backed by the training, tools, and resources of a nationwide franchise. - Tight-Knit Team: Small business owner is involved, available daily, and leads weekly team meetings (breakfast provided!) - Technology: Quality leads provided in our software + routing tool to help you succeed - Sales Support: Access to a dedicated Support Center for admin assistance - Coaching and Training: Sales training at Surface Experts HQ plus continual 1:1 coaching with our sales coaching team. What a Typical Day Looks Like - Map your route, run ~15 on-site visits, and book work. - Log notes/metrics in our software and coordinate with your Owner/Sales team. - Light admin and prep from your home - Weekly sales coaching and ongoing support Attributes Over Experience No Sales Experience Required: No prior industry experience, degree, or formal sales experience is needed. We can teach the process; we can't teach these traits: - Coachable -eager to learn, open to feedback, takes responsibility for results, and willing to run a proven sales playbook. - Curious - comfortable asking questions and seeks to serve customers by understanding them first - Detail-Oriented - executes daily habits (routing, documenting metrics, sending follow-ups) that turn activity into revenue, consistently. Compensation: $45,000.00 - $70,000.00 per year

Title: Franchise Business Coach Location: East Coast United States Work Type: Remote, Full Time Job Description: Responsive recruiter Benefits: - 401(k) matching - Bonus based on performance - Competitive salary - Flexible schedule - Paid time off - Wellness resources Surface Experts is a rapidly growing franchise system with new franchises joining our system each month. We care about our people and want them to love where they work and who they work with. As our system grows, we're looking for a business-minded Franchise Business Coach based on the East Coast to work directly with franchise owners, challenge their thinking, and drive meaningful business results. Job Summary The Franchise Business Coach is a key partner to franchise owners and a primary connection to Surface Experts HQ. This role is focused on improving performance, driving accountability, and helping owners execute against clear business priorities. You'll work closely with franchisees to strengthen sales, profitability, operations, and team performance while ensuring alignment with brand standards. This is not a reactive support role. It's a hands-on coaching position centered on execution, follow-through, and results. This role is best suited for someone who has operated in a similar capacity within a growing franchise system and understands what it takes to drive performance across portfolio owners. Job Responsibilities - Coach franchise owners to improve financial performance, sales growth, and operational execution - Use KPIs and financials to assess performance, identify gaps, and drive action - Hold franchisees accountable to goals, commitments, and brand standards - Support owners across core business areas including sales, staffing, training, retention, and goal setting - Help franchisees consistently implement Surface Experts systems and processes - Ensure franchisee compliance with brand standards and address issues when needed - Identify trends across the system and share insights with senior leadership - Facilitate collaboration and sharing of best practices across franchisees - Problem-solve alongside owners and identify practical, scalable solutions Job Requirements - 5+ years of experience in franchise operations, small business ownership, or multi-unit management - Direct experience as a Franchise Business Coach, Director of Franchise Operations, or similar field-based role within a growing franchise organization strongly preferred. - Strong business and financial acumen - Proven experience coaching, advising, or leading others to measurable results - Ability to evaluate performance, prioritize issues, and drive accountability - Strong relationship and communication skills, including the ability to have tough conversations when needed Job Details Type: Full-time, permanent Travel: 50%+ within the U.S. (primarily East Coast markets) Location: Remote / hybrid, must be based on the East Coast HQ: Spokane, Washington Compensation: $90,000-$100,000 base salary, plus bonus potential Benefits: Paid holidays, vacation, and health benefits Characteristics for Success You're practical, direct, and results-focused. You enjoy working with franchise owners, understand the realities of franchising, and know how to balance empathy with accountability. You're comfortable in a growing system and energized by helping bring clarity, structure, and consistency as the brand scales. Your equally comfortable working from a home office and being in the field observing, coaching, and driving results alongside franchisees. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. - No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. - The position is full-time and remote. - Ability to travel frequently (50%+), including air travel and driving between locations - Ability to work onsite in franchise locations including standing, walking job sites, and engaging in field-based coaching - Role includes a mix of home office work and active in field responsibilities This is a remote position. Compensation: $90,000.00 - $100,000.00 per year About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. - Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. - Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills. Our Vision To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. Core Values Serve Others - Put Relationships First - Be Humble Be a Problem Solver - Be Curious - Seek to Understand the Cause of the Problem - Work Smart - Constantly Improve Trust the Process - Be Organized - Be Teachable - Put Business Needs Above Personal Wants This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

• Map your route, run ~15 on-site visits, and book work • Light admin and prep from your home • log notes and metrics in our software • Daily 15-min team check-in • end of day review with owner • bi-weekly meetings w/coach • quarterly virtual national sales training