Suger

• We're hiring a QA Engineer based in the Philippines to join our growing Engineering team. • You'll own quality across our platform - a system that integrates deeply with AWS, GCP, and Azure Marketplace APIs as well as core systems like Salesforce and HubSpot - and help us ship fast without breaking things for ~300 customers who depend on us to get their deals paid. • This is a hands-on role spanning manual and automated testing. • You'll build test plans against new features, write and maintain automated test suites, chase down and document bugs with enough detail that engineering can act on them immediately, and be a gatekeeper for release quality across web app and API surfaces. • This role requires working within the Vancouver (Pacific Time) timezone to closely collaborate with the Engineering team.

• Own a book of ~40–50 SMB accounts from kickoff through renewal • Be the primary point of contact for your accounts via Slack and our customer ticketing system • Drive customer health, adoption, and retention across your book of business • Identify upsell and expansion opportunities; proactively flag at-risk accounts • Lead customer onboarding end-to-end (average 30-day implementation timeline) • Configure marketplace listings across AWS, GCP, and Azure Marketplace • Set up co-sell workflows, CRM integrations (HubSpot, Salesforce), private offers (CPPO, RPOP), and automations • Conduct 4–5 customer calls per day — kickoffs, check-ins, product walkthroughs, and troubleshooting sessions • Deliver 101 training sessions to onboard customer teams on new features and workflows • Serve as first responder for all inbound customer questions via Slack and our customer ticketing system • Triage issues — resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp • Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations • Facilitate renewals and manage the renewal process in coordination with Account Management • Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system • Contribute to internal documentation, playbooks, and help center content • Respond to async customer questions with clear, thorough written guidance • Participate in team syncs, CS biweeklies, and product feedback sessions