STN Digital

Overview At STN Digital, we help the biggest brands in sports and entertainment win on social. But behind every great client moment is a team that’s dialed, supported, and set up to move fast. That’s where this role comes in. We’re looking for someone who thrives in the details, moves with urgency, and takes pride in being the person who keeps everything running smoothly behind the scenes. This role is the operational backbone of our People team, executing the workflows that power hiring, onboarding, and day-to-day employee support. If you’re someone who loves being organized, anticipates needs before they’re said out loud, and gets satisfaction from making chaos feel seamless, you’ll fit right in. The Role The People Operations Coordinator keeps the engine running. You’ll own the day-to-day administrative and operational workflows across the employee experience. You are the first line of response for people-related needs, ensuring nothing slips, everything is tracked, and the experience for candidates and employees feels polished and fast. This role is for someone who: - Notices when something is off before anyone says it - Keeps inboxes, calendars, and systems tight - Moves quickly without dropping details - Actually enjoys making processes better What You’ll Do Hiring & Recruiting Operations - Coordinate interview scheduling across candidates and internal teams - Manage candidate communications with speed and professionalism - Maintain ATS accuracy and ensure clean, organized data - Support the recruiting process from kickoff through offer stage Onboarding & Employee Experience - Own onboarding logistics from offer acceptance through first week - Coordinate new hire setup across systems, teams, and stakeholders - Ensure every new employee has a seamless, high-quality first experience - Support ongoing employee lifecycle touchpoints (reviews, transitions, etc.) HR Support & Internal Inbox Monitoring - Manage the HR inbox with fast, thoughtful responses - Triage and route requests appropriately (and know when to escalate) - Act as a reliable, go-to resource for employee questions - Be the main liaison for the selected PEO - Be the first to think through potential company risk and/or compliance issues People Operations & Admin - Maintain employee records, systems, and documentation - Own calendar coordination for People initiatives (trainings, reviews, etc.) - Support vendor coordination and administrative workflows - Keep everything organized, documented, and easy to navigate Process Improvement & Efficiency - Identify gaps, inefficiencies, and ways to streamline workflows - Help build systems that scale as the company grows - Leverage tools, automation, and AI to work smarter and faster Who You Are - Highly organized to the point where people comment on it - Fast and accurate - A strong communicator who doesn’t leave people hanging - Resourceful and proactive - Comfortable juggling multiple priorities without spiraling - Naturally detail-oriented (you catch what others miss) - Genuinely interested in People Ops / HR as a career path - Have experience in a fast-paced agency or startup environment, preferred - Love optimizing workflows and building systems, preferred - Are lowkey obsessed with inbox zero and clean spreadsheets, preferred What Success Looks Like - Hiring and onboarding processes run smoothly without constant oversight - The HR inbox is up-kept, organized, and quick to respond - Employees feel supported, informed, and taken care of - Processes get better over time (not just maintained) - The People team has more time to focus on strategy because you own the execution MCO Create and maintain organized & reliable People Operations systems. Job Details - Location: Remote (U.S.) - Reports to: Senior Director of People Operations - Type: Contract-to-Hire, 6 months minimum - Compensation: CA-based hourly rates $29.21 - $36.51 (salary range is $60,753 - $75,941). Actual compensation is dependent on experience, location and job-related qualifications and may vary for positions outside of California. Benefits As a full-time employee, you’ll gain access to a comprehensive package designed to support your growth and well-being, including: - Unlimited PTO, plus your birthday off - 401(k) with company match up to 4% - Medical insurance, with STN covering 70% of the base plan - Dental and vision coverage available - 12 weeks of paid parental leave after your first year - Paid sick leave and 9 paid company holidays - Wellness perks, including a complimentary gym membership (24 Hour Fitness or ClassPass) - Paid 1-hour mental health break each week - Apple laptop and iPhone provided for work - Employee Assistance Program for confidential personal and professional support Education & Experience - 1-3 years relevant experience in HR, People Operations or comparable role - Has served as a trusted contact and resource for internal employees and vendors - Experience in a fast-paced environment (agency, startup, or high-growth company preferred) - Experience working with HR systems or ATS platforms, preferred - Strong proficiency in Google Workspace (Docs, Sheets, Calendar) and comfort learning new tools quickly - Proven ability to manage multiple priorities, stay organized, and follow through without constant oversight Physical Requirements - Comfortable working remotely for 40 hours/week with the understanding that working within the sports and entertainment industry will require evening and/or weekend work. - Occasional travel for client meetings, internal meetings or client on-sites required. GOAT Fundamentals (Our Foundation) At STN, we don’t just have values - we have behaviors that define how we show up and win together. At STN, our goal is never just to be good - it’s to be extraordinary. We believe extraordinary performance starts with extraordinary people, grounded in an extraordinary culture. The 29 fundamentals (HERE) below define the behaviors that shape our unique award-winning culture. Together, they set us apart and fuel our drive to remain the #1 social-first marketing agency in the world.

Overview At STN Digital, we help the biggest brands in sports and entertainment win on social media. Our work powers global tentpole events, builds fanbases, launches shows, sells products and shapes culture for partners like Netflix, NFL, Hulu, Nike, NBA teams and more. For over a decade, we’ve been the most trusted social-first agency in the industry. The next chapter is centered on strengthening and expanding the relationships that drive our business - strategic, meaningful client partnerships that grow year over year. The Account Manager is to ensure that STN Digital provides world-class customer service, ensuring client satisfaction through every step of the relationship. The Account Manager has their hand in just about everything throughout the creative process, including social strategy, client presentations, upselling and more. We are seeking candidates who are passionate about the sports and entertainment landscape and who can garner strong and positive client relationships. We’re seeking a people person that has a passion for collaboration, organization and efficiency. Whether it's running client meetings, reviewing documentation with a fine-tooth comb, or organizing staff coverage for the Olympics - our Account Managers bring a positive, team-first approach to giving our clients everything they need. This position may include travel for client meetings and onsite support. The Role The Account Manager executes social strategy across STN’s client partnerships. You will be the communication liaison between STN and client. You will own the quality of the partnership and lead our internal teams through executing all contracted deliverables and services. You’ll work alongside the Project Management team and engage in cross-department collaboration and serve as the accounts team representative across our client portfolio. This role is for someone who thrives in a public-speaking space, enjoys the company of others and isn’t afraid of being respectfully honest. What You’ll Do - Client Management - Act as the liaison between clients and the STN team focusing on effective communication, fielding requests and partnering with other STN teams to fulfill the clients’ needs and hit their goals. - Have a deep understanding of the clients’ social landscape and brand guidelines. - Act as the client representation with the STN internal teams. - Develop and review work orders and route creative through the internal and client review process. - Consolidate and interpret client feedback for the creative team. - Ensure all STN deliverables ladder up to client objectives and expectations. - Maintain client-facing deliverables and internal docs including but not limited to call decks, budget trackers, chart notes and ideation docs. - Support client renewal efforts, driving towards our 85%+ client retention targets. - Identify expansion opportunities to grow existing client relationships. - Project Management - Develop project timelines with Project Managers to guarantee client deadlines are met. - Task management and prioritization of client requests to ensure projects are delivered on time and at the highest quality. - Look for opportunities to work more efficiently as a team and offer suggestions to the Account Supervisor as needed. - Creative Innovation - Keep up to date on social best practices, creative trends, etc. - Offer creative solutions to our clients based on industry best practices and their business goals. Who You Are - Experienced in a creative, marketing or social-first agency with a history of managing major client accounts over multiple years - Have a deep understanding of the sports and entertainment landscape in order to deliver fresh and exciting ideas to clients - Proven track record of successfully managing and growing client accounts - Adept communication and interpersonal skills, able to effectively collaborate with cross-functional teams - Skilled in the creative process and ability to provide creative direction and feedback - Ability to handle multiple projects and deadlines simultaneously - Immaculate attention to detail and eagerness to offer best-in-class service - Strong presentation skills - Adept understanding of current social media features, trends, and best practices - Thrives in fast-moving, high-stakes environments and genuinely enjoys being in the room with clients Most Critical Outcome (MCO) Complete all contracted services with high client satisfaction. What Success Looks Like - High client retention - Positive NPS Survey results from assigned clients, reflecting a high level of satisfaction with STN Digital services - A collaborative, cross-functional team that is highly-engaged in client projects - All assigned deadlines for internal and client deliverables are met within the given time budget Job Details - Location: Remote (U.S.) - Reports to: Account Supervisor - Type: Full-Time - Compensation: CA-based salary range is $67,395 - $83,029 + benefits. Actual compensation is dependent on experience, location and job-related qualifications and may vary for positions outside of California. Benefits As a full-time employee, you’ll gain access to a comprehensive package designed to support your growth and well-being, including: - Unlimited PTO, plus your birthday off - 401(k) with company match up to 4% - Medical insurance, with STN covering 70% of the base plan - Dental and vision coverage available - 12 weeks of paid parental leave - Paid sick leave and 9 paid company holidays - Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass) - Paid 1-hour mental health break each week - Apple laptop and iPhone provided for work - Employee Assistance Program for confidential personal and professional support Education & Experience - 1-3 years relevant experience as an Account Manager or comparable role at an agency - Has served as a trusted contact and resource for clients - Sports and entertainment knowledge preferred - Immaculate attention to detail Physical Requirements - Comfortable working remotely for 40 hours/week with the understanding that working within the sports and entertainment industry will require evening and/or weekend work. - Occasional travel for client meetings, internal meetings or client on-sites required. GOAT Fundamentals (Our Foundation) At STN, we don’t just have values - we have behaviors that define how we show up and win together. At STN, our goal is never just to be good - it’s to be extraordinary. We believe extraordinary performance starts with extraordinary people, grounded in an extraordinary culture. The 29 fundamentals (HERE) below define the behaviors that shape our unique award-winning culture. Together, they set us apart and fuel our drive to remain the #1 social-first marketing agency in the world.

Overview At STN Digital, we help the biggest brands in sports and entertainment win on social media. Our work powers global tentpole events, builds fanbases, launches shows, sells products, and shapes culture for partners like Netflix, the NFL, Hulu, Nike, NBA teams, and more. For over a decade, we’ve been the most trusted social-first agency in the industry. As we continue to grow, our ability to deliver high-quality creative work at scale depends on strong project leadership, clear communication, and disciplined execution. The Creative Project Manager is responsible for owning overall project delivery across STN Digital’s client and internal initiatives. This role ensures projects are delivered on time, within budget, and aligned with client expectations, creative standards, and business goals. You will manage project timelines, workflows, resource allocation, budgets, and cross-functional communication. This role sits within the Project Management team and partners closely with Creative, Social, Production, and Accounts teams to ensure successful project delivery. This role operates with a high level of accountability in project delivery, maintaining visibility across all moving parts while proactively identifying risks and driving solutions. We’re looking for a highly organized, solutions-oriented operator who thrives in fast-paced sports and entertainment environments and takes pride in leading cross-functional teams to deliver exceptional creative work. The Role The Creative Project Manager leads the end-to-end delivery of creative work within STN Digital’s pod-based structure. From initial scoping through final delivery, you will oversee timelines, manage resources, coordinate cross-functional teams, and ensure projects are executed efficiently and effectively. You will collaborate closely with Creative, Social, Production, and Accounts teams to align on scope, timelines, budgets, and deliverables while maintaining visibility into overall project health. This role balances hands-on project management execution with ongoing improvements to workflows and team efficiency; however, delivery excellence, clarity, and communication are the primary priorities. What You’ll Do Project Delivery & Timeline Management - Own end-to-end project delivery across client and internal initiatives - Build, manage, and maintain detailed project timelines, work orders, and workflows - Translate client needs, creative direction, and business objectives into structured project plans - Ensure all deliverables are completed on time, within scope, and aligned with client expectations - Lead internal check-ins, status updates, and milestone reviews to maintain alignment across teams - Identify risks, blockers, and dependencies early, and proactively drive resolution - Maintain clear documentation and communication across all phases of a project Cross-Functional Coordination - Partner closely with Creative, Social, Production, and Accounts teams to align on priorities and deliverables - Collaborate with production partners to ensure execution aligns with project timelines, scope, and expectations - Lead resource allocation decisions across projects, balancing team capacity, skillsets, and priorities - Facilitate internal and client-facing meetings, ensuring clarity on next steps and expectations - Ensure all stakeholders have the information and context needed to execute successfully Resource & Capacity Planning - Lead daily and weekly capacity planning across Creative teams - Assign and prioritize work based on timelines, team bandwidth, and project needs - Forecast resource needs based on upcoming work, campaigns, and tentpole events - Maintain visibility into internal and freelance resource availability - Support onboarding and integration of freelancers or Independent Contractors as needed - Escalate capacity risks and recommend solutions to maintain delivery timelines Budget & Financial Oversight - Develop and manage project budgets in partnership with Accounts and production stakeholders - Track project performance against budget and proactively flag risks to margin - Recommend adjustments to timelines, resources, or scope to maintain profitability - Maintain working knowledge of market rates to inform staffing and budget decisions - Reconcile project costs and validate time tracking to ensure accurate billing Process & Workflow Optimization - Uphold and improve project management workflows, tools, and best practices - Ensure consistent use of project management systems (e.g., Wrike) across teams - Identify inefficiencies and partner with Project Management leadership to improve processes - Maintain clean, detailed project documentation for visibility and future reference - Contribute to scalable systems that support growth across pods Who You Are - 3+ years of experience in project management, account management, or similar roles - Experience working within agency, sports, entertainment, or creative environments - Demonstrated ability to manage multiple projects simultaneously while meeting tight deadlines - Strong understanding of how creative work is developed and delivered - Highly organized with strong attention to detail and systems-thinking capabilities - Comfortable managing timelines, budgets, and cross-functional stakeholders - Proactive in identifying risks and solving problems before they escalate - Strong communicator with the ability to align teams and manage expectations - Comfortable operating in fast-paced, high-pressure environments - Available for occasional travel and flexible to support select evening or weekend needs What Success Looks Like - Projects are consistently delivered on time, within budget, and aligned with scope and client expectations - Creative, Production, and Accounts teams feel aligned and supported throughout project lifecycles - Timelines, resources, and priorities are clearly communicated and effectively managed - Risks are identified early and resolved proactively with minimal disruption - Team capacity is optimized and balanced across projects - Workflows are organized, consistent, and scalable across pods - Clients and internal stakeholders have strong confidence in project execution and communication Most Critical Outcome (MCO) Client contracts are fulfilled within budget Job Details - Location: Remote (U.S.) - Reports to: Project Management Lead - Type: Full-Time - Compensation: CA-based salary range is $60,246 - $74,928 plus benefits. Actual compensation is dependent on experience, location and job-related qualifications and may vary for positions outside of California. Benefits As a full-time employee, you’ll gain access to a comprehensive package designed to support your growth and well-being, including: - Unlimited PTO, plus your birthday off - 401(k) with company match up to 4% - Medical insurance, with STN covering 70% of the base plan - Dental and vision coverage available - 12 weeks of paid parental leave after your first year - Paid sick leave and 9 paid company holidays - Wellness perks, including a complimentary gym membership (24 Hour Fitness or ClassPass) - Paid 1-hour mental health break each week - Apple laptop and iPhone provided for work - Employee Assistance Program for confidential personal and professional support Education & Experience - Bachelor’s degree in Project Management, Marketing, Communications, or related field (or equivalent experience) - 3+ years of experience in project or account management roles - Experience working with creative teams and/or client services environments - Familiarity with project management tools (Wrike or similar platforms preferred) - Experience managing budgets, timelines, and cross-functional teams - Sports and entertainment industry experience strongly preferred Physical Requirements - Comfortable working remotely for 40 hours/week with the understanding that working within the sports and entertainment industry will require evening and/or weekend work. - Occasional travel for client meetings, internal meetings or client on-sites required. GOAT Fundamentals (Our Foundation) At STN, we don’t just have values - we have behaviors that define how we show up and win together. At STN, our goal is never just to be good - it’s to be extraordinary. We believe extraordinary performance starts with extraordinary people, grounded in an extraordinary culture. The 28 fundamentals (HERE) below define the behaviors that shape our unique award-winning culture. Together, they set us apart and fuel our drive to remain the #1 social-first marketing agency in the world.