Stewart Law Group

Role Description The Admin Assistant - Hourly (Full and Part-Time) is responsible for various administrative tasks including: - Answering general telephone calls into the office and distributing these calls to the appropriate personnel. - Greeting and triaging the needs of office visitors. - Creating new customers and updating current customers in our system. - Opening and coding mail. - Reviewing warranty returns. - Providing general office administrative support. Responsibilities include: - Answering incoming phone calls and ensuring they are resolved or directed appropriately. - Greeting walk-in guests and appointments, directing them to the appropriate party. - Sorting, coding, and distributing incoming mail accurately and timely. - Updating warranty returns into the database. - Contacting current customers to update information and forwarding leads to the sales department. - Updating CRM software and Store Locator with accurate customer information. - Managing office administration and coordination related to facility appearance, maintenance, and office security. - Creating and maintaining spreadsheets and documents related to the business needs of the office. - Managing office inventory and ensuring regular office supplies are ordered and available. - Supporting the Director of Operations and Management Staff with various tasks and projects. Qualifications - High School diploma or GED. - 1-3 years of directly related experience. Requirements - Excellent customer service skills. - Organizational, time management, and multitasking skills required. - Reliable, conscientious, and dependable; follows through on commitments. - Ability to troubleshoot issues and recommend solutions. - Proficient with MS Office (Word, Excel, Outlook) and Adobe; experience with Shopify and Capsule is helpful. - Experience with phone, scanning, and electronic related software with the ability to maneuver through basic computer-based applications.