Staffing Solutions Organization LLC

• Investigate allegations of abuse, neglect, and exploitation of endangered adults. • Conduct interviews, review records, and coordinate with investigative partners. • Initiate and facilitate referrals to community services and resources. • Document case activities including notes, safety plans, case plans, and findings. • Serve as the Priority A responder (within 24 hours of receipt) for urgent investigations on a rotating basis. • Respond to assigned investigations within required timeframes. • Review and respond to quality assurance evaluations and performance feedback.

• Prepare and draft enforcement correspondence in accordance with regulatory standards • Monitor and track enforcement cases to ensure compliance with timelines and deadlines • Coordinate and support administrative hearings, including documentation preparation • Organize and maintain case files, ensuring accuracy and completeness • Participate in enforcement meetings and document outcomes and action items • Process Freedom of Access Act (FOAA) requests within required timeframes • Review and redact documents for FOAA compliance following statutory guidelines • Conduct quality assurance reviews of case materials and data entry for accuracy • Maintain detailed and organized records across systems and databases

Title: Customer Service Representative - Site Visit Scheduler Job Description: Location: North Carolina (Remote) Pay Rate: $18.00 per hour Position Summary: The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service. Essential Responsibilities: Answer inbound calls and place outbound calls to providers and internal partners Schedule site visit appointments accurately and efficiently Document conversations clearly and thoroughly based on provider discussions Maintain a high standard of professionalism and customer service at all times Ensure accuracy and attention to detail in scheduling and documentation Utilize Microsoft Excel, Outlook, and Word to complete daily tasks Required Skills & Qualifications: Proficiency in Microsoft Office (Excel, Outlook, Word) Strong attention to detail and accuracy Excellent time management and organizational skills Professional communication skills (written and verbal) Ability to multitask and manage competing priorities Strong spatial and scheduling coordination skills Preferred Experience Appointment scheduling experience Customer service or call center experience Experience in a medical office, healthcare, or insurance environment Remote Work Statement This position is a remote, work‑from‑home role. Staffing Solutions Organization (SSO) is a remote‑friendly organization committed to fostering a culture where remote work is integral to our success. To be successful in this role, candidates must: Be available and responsive during established working hours Have a safe, private, and distraction‑free workspace Be able to fully focus on assigned job responsibilities Benefits That Support You At SSO, we invest in our employees by supporting health, financial stability, and career growth. Benefits include: Health, vision, and dental insurance 401(k) with discretionary employer match Paid time off and holidays Flexible spending accounts Additional employee perks

Title: Administrative Support, Scheduler Location: USA, Remote Job Description: Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Administrative Support, Scheduler Illinois Home and Community‑Based Services (HCBS) Waiver – Quality Reviews Location: Remote Schedule: Full‑time | Monday–Friday, 8:00 a.m.–5:00 p.m. CT Employment Type: Full‑Time FLSA Status: Non‑Exempt Position Overview Staffing Solutions Organization (SSO) is seeking an Administrative Support / Scheduler to support the Illinois HCBS Waiver Quality Reviews project. This role is responsible for coordinating schedules, tracking project activities, maintaining documentation, and providing day‑to‑day administrative support to ensure reviews, interviews, travel, and deliverables remain on track and compliant with contract requirements. The Administrative Support / Scheduler works closely with a supervisor, multiple nurse reviewers, and project leadership and serves as a central point of coordination for scheduling and review logistics. Essential Duties & Responsibilities - Coordinate and schedule nurse reviewer activities, including onsite review visits, remote reviews, interviews, and meetings. - Manage and monitor multiple calendars to avoid conflicts and ensure appropriate regional coverage. - Track completion of key project activities tied to contractual timelines and milestones. - Serve as a point of contact for providers regarding scheduling and review process questions. - Prepare and send clear, timely written communications related to schedules, changes, and expectations. - Maintain confidentiality and safeguard sensitive information in compliance with HIPAA and project standards. - Perform accurate data entry and maintain version control for project files and documentation. - Support supervisors and project leadership with administrative, coordination, and ad hoc tasks as assigned. Required Skills & Abilities - Strong organizational skills with proven ability to manage multiple schedules simultaneously. - High attention to detail and strong follow‑through when working with deadlines, trackers, and calendars. - Ability to work independently while collaborating effectively with a fully remote team. - Proficiency with standard office and project tools including Outlook, Excel, Teams, SharePoint, trackers, and dashboards; ability to quickly learn new systems and processes. - Excellent customer service and relationship‑management skills, including strong verbal and written communication. Experience Qualifications - Minimum of 2 years of customer service experience required. - Prior experience in administrative support, scheduling, or coordination roles required. - Experience supporting healthcare, Medicaid, compliance, or contract‑based projects preferred. Education - High school diploma or equivalent required. - Associate’s degree or higher preferred. Work Environment - Remote position - Must be available during standard business hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT - No supervisory responsibilities Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant. Job Details Pay Type Hourly Education Level Equivalent Experience Travel Required No Telecommute Percentage 100 Hiring Min Rate 16.83 USD Hiring Max Rate 21.63 USD

• Conducts investigations of reported incidents involving Medicaid recipients and providers • Reviews and analyzes documentation including clinical records, incident reports, and billing records • Performs interviews with recipients, providers, witnesses, and other involved parties • Accurately documents all investigative activities and conclusions • Identifies rule violations and develops clear investigation reports • Educates Medicaid providers on applicable rules and best practices • Coordinates and refers cases to external entities as appropriate • Gathers information for referrals to the Ohio Department of Medicaid

Title: Customer Service Representative 1 Job Description: Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Customer Service Representative I – Site Visit Scheduler Location: North Carolina (Remote) Position Summary The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service. Essential Responsibilities - Answer inbound calls and place outbound calls to providers and internal partners - Schedule site visit appointments accurately and efficiently - Document conversations clearly and thoroughly based on provider discussions - Maintain a high standard of professionalism and customer service at all times - Ensure accuracy and attention to detail in scheduling and documentation - Utilize Microsoft Excel, Outlook, and Word to complete daily tasks Required Skills & Qualifications - Proficiency in Microsoft Office (Excel, Outlook, Word) - Strong attention to detail and accuracy - Excellent time management and organizational skills - Professional communication skills (written and verbal) - Ability to multitask and manage competing priorities - Strong spatial and scheduling coordination skills Preferred Experience - Appointment scheduling experience - Customer service or call center experience - Experience in a medical office, healthcare, or insurance environment Remote Work Statement This position is a remote, work‑from‑home role. Staffing Solutions Organization (SSO) is a remote‑friendly organization committed to fostering a culture where remote work is integral to our success. To be successful in this role, candidates must: - Be available and responsive during established working hours - Have a safe, private, and distraction‑free workspace - Be able to fully focus on assigned job responsibilities Benefits That Support You At SSO, we invest in our employees by supporting health, financial stability, and career growth. Benefits include: - Health, vision, and dental insurance - 401(k) with discretionary employer match - Paid time off and holidays - Flexible spending accounts - Additional employee perks Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant. Job Details Pay Type Hourly Telecommute Percentage 100 Hiring Max Rate 18 USD