SpruceID

• Serve as the primary point of contact for assigned customer programs • Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams) • Understand customer objectives and uncover the “problem behind the problem” • Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible • Operate confidently in public sector and enterprise contracting environments • Translate customer and policy requirements into executable technical delivery plans • Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps • Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.) • Independently field technical questions (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns) • Read, interpret, and execute against customer contracts and SOWs • Identify obligations, constraints, and deliverables within agreements • Ensure delivery aligns with contractual commitments and scope boundaries • Support translation of contract requirements into technical execution plans • Manage multiple concurrent engagements across private and public sector customers • Prioritize effectively across competing demands and delivery timelines • Determine when to escalate, when to unblock independently, and when to engage engineering resources • Protect engineering time by filtering, structuring, and reducing unnecessary meeting load • Lead recurring customer meetings, technical working sessions, and executive updates • Run structured governance cadences across internal and external stakeholders • Deliver clear communication in high-stakes environments • Maintain strong alignment across engineering, product, and customer leadership teams • Identify delivery risks early and proactively mitigate across teams • Manage dependencies across engineering, product, and customer stakeholders • Ensure alignment on scope, timelines, and technical feasibility • Surface gaps between customer expectations and delivery reality

• Lead the design and development of products and solutions for state governments and enterprise customers • Work side-by-side with customer delivery leads, engineers, and UX designers to ensure successful projects delivery and deployments • Translate customer requirements into technical architectures and working implementations • Act as a trusted technical advisor to public sector partners, guiding them through standards adoption and best practices • Build backend software and full-stack web and mobile applications that meet public sector security, privacy, and accessibility standards • Contribute to new and existing Rust codebases that run on backend services, mobile devices, and in the browser • Manage customer deployments and support operations

• Define technical strategy and architecture for public sector deployments, ensuring both technical excellence and alignment with policy and operational needs • Act as the senior technical representative in executive-level customer meetings, bridging the gap between technical details and business or policy outcomes • Lead multiple end-to-end multi-year projects from rapid prototyping to development to operations and maintenance • Architect and build backend systems, full-stack web applications, and mobile solutions with a focus on security, privacy, and accessibility • Translate government requirements into robust, standards-based solutions that integrate with both modern and legacy systems • Mentor and guide forward deployed engineers and delivery teams, setting standards for high-quality engineering and customer collaboration • Identify and drive efficiencies across projects, ensuring knowledge and tooling are shared across teams • Collaborate with platform teams to feed customer insights into SpruceID’s roadmap and contributions to global identity standards

• Build the sales system from scratch • Install operational discipline across CRM and sales reporting • Drive and close active deals within state government accounts • Develop and execute a focused GTM strategy for state and broader SLED markets • Lead deals through RFPs, compliance requirements, and security reviews • Identify priority government customer segments and package SpruceID’s services • Build and iterate on outbound and inbound strategies to sustain deal flow • Operate with an AI-first mindset to improve sales productivity • Partner closely with leadership to translate high-level direction into executable plans

• Help turn strategy into assets, campaigns, customer intelligence, and AI-enabled marketing systems. • Work across positioning, content, web copy, sales collateral, account-specific narratives, campaigns, events, technical writing, video content, and marketing operations. • Collaborate closely with the Head of Marketing, sales, delivery, and executive leadership. • Create the first useful version of marketing materials and improve through feedback. • Build credibility, sharpen the story, and support events that create meetings.

• Design, build, and deploy full-stack solutions for state governments and public sector partners. • Collaborate with customer delivery leads, engineers, and UX designers to ensure successful deployments. • Translate customer requirements into technical architectures and production-ready systems. • Serve as a trusted technical advisor for partners adopting open identity standards and privacy best practices. • Build backend services and full-stack web or mobile apps that meet public sector security, privacy, and accessibility standards. • Contribute to Rust codebases that run across backend, mobile, and browser environments. • Manage customer deployments and provide post-launch technical support.

• Lead the design and development of mobile applications for state governments and enterprise customers using Flutter • Work side-by-side with customer delivery leads, backend engineers, and UX designer to ensure successful deployments • Translate customer and policy requirements into secure mobile architectures and production-ready implementations • Act as a trusted technical advisor to public-sector partners, guiding them through mobile security, identity standards, and best practices • Build and ship privacy-preserving mobile applications that meet public-sector requirements for security, accessibility, and compliance • Integrate mobile applications with backend identity services, cryptographic libraries, and platform APIs • Contribute to shared Rust or cross-platform libraries that run across backend services, mobile devices, and the browser • Support customer deployments, debugging, and operational needs in real-world environments • Represent SpruceID directly with partners during pilots, launches, and ongoing engagements

• Design, build, and maintain mobile applications for iOS and Android using frameworks such as Swift, Kotlin, Flutter, or React Native • Ensure mobile apps meet government requirements for security, privacy, accessibility, and reliability • Collaborate with backend engineers to integrate APIs and services into robust mobile experiences • Translate customer and policy requirements into mobile-first product designs and implementations • Work closely with UX designers to deliver intuitive and inclusive user experiences for public sector audiences • Partner with customer delivery leads to ensure successful deployments, testing, and operations in production environments • Contribute to standards adoption by ensuring mobile implementations align with global digital identity protocols • Provide technical guidance to public sector partners on mobile app deployment, security, and operations

• Define technical strategy and architecture for public sector deployments, ensuring both technical excellence and alignment with policy and operational needs • Act as the senior technical representative in executive-level customer meetings, bridging the gap between technical details and business or policy outcomes • Lead multiple end-to-end multi-year projects from rapid prototyping to development to operations and maintenance • Architect and build backend systems, full-stack web applications, and mobile solutions with a focus on security, privacy, and accessibility • Translate government requirements into robust, standards-based solutions that integrate with both modern and legacy systems • Mentor and guide forward deployed engineers and delivery teams, setting standards for high-quality engineering and customer collaboration • Identify and drive efficiencies across projects, ensuring knowledge and tooling are shared across teams • Collaborate with platform teams to feed customer insights into SpruceID’s roadmap and contributions to global identity standards.

• Lead the design and development of products and solutions for state governments and enterprise customers • Work side-by-side with customer delivery leads, engineers, and UX designers to ensure successful projects delivery and deployments • Translate customer requirements into technical architectures and working implementations • Act as a trusted technical advisor to public sector partners, guiding them through standards adoption and best practices • Build backend software and full-stack web and mobile applications that meet public sector security, privacy, and accessibility standards • Contribute to new and existing Rust codebases that run on backend services, mobile devices, and in the browser • Manage customer deployments and support operations