Sparrow

• Oversee the day-to-day workflow of your pod, assigning tasks and leaves to ensure coverage needs are met and SLAs are maintained. • Serve as the primary escalation point for complex or sensitive leave situations within your pod. • Work closely with other Pod Leads to collaborate, share knowledge, and standardize operating cadences across Concierge and Guided. • Work with CX Managers to identify areas of improvement for pod members. • Serve as the subject matter expert on the Guided service model • Ensure your pod has a clear understanding of each customer's policies, workflows, and processes within the Guided framework. • QA leave plans, payroll plans (PPPs), and email communications to ensure accuracy, consistency, and a high standard of customer experience. • Instill confidence in customers and assist with escalated leave questions, empowering both employees and HR admins to navigate next steps independently. • Provide on-the-job training and mentorship to Leave Guides on your pod—supporting new hires through onboarding and shadowing, and upleveling more experienced Leave Guides. • Offer consistent, constructive feedback to support team members' growth and development. • Foster a positive, collaborative team culture by modeling Sparrow's values and encouraging knowledge-sharing.

• Provide internal support for our leave specialists with leave and payroll calculations: • Work with the leave specialists by preparing customized and personalized payroll plans and payroll reconciliations for our customers’ payroll teams. • Act responsively, accurately, and with attention to customers’ payroll deadlines. • Ensure correct personalized payroll plans are calculated on the Sparrow dashboard. • Interface and collaborate comfortably with a variety of key parties. • Help build a better product in collaboration with the Sparrow team.

• Manage a portfolio of leave of absences from inception to completion • Maintain knowledge of State, Federal, and Company leave policies • Communicate with third parties while preserving confidentiality • Collaborate with key stakeholders to maintain relationships • Maintain internal records of leave requests • Partner with payroll teams to ensure accurate payments • Collect and share product feedback during customer interactions

• Foster collaboration with external administrative counterparts through diverse communication approaches. • Manage the flow of necessary leave paperwork, handling multiple concurrent leaves. • Document and convey all claim escalations to designated team members. • Thrive in a fast-paced environment by handling multiple tasks. • Maintain and optimize internal systems and processes for maximum efficiency. • Stay informed about new state programs and processes.

• Partner with Sales Leadership and Marketing on the design and execution of GTM strategies • Own and evolve messaging, value proposition, and product differentiation • Create high impact content for Sales and Marketing teams • Drive launch strategy for new products and features • Measure productivity of Sales teams and create business reviews • Leverage sales tech stack to automate sales processes • Be the voice of the sales organization

• Support planning and execution of Sparrow’s hosted and sponsored B2B marketing events, including webinars, executive dinners, tradeshows, and conferences. • Manage event logistics from start to finish, including venue and vendor coordination, asset and swag management, shipping, on-site execution, and post-event wrap-up. • Coordinate cross-functional and external partners to align timelines, creative deliverables, and campaign execution. • Assist with pre- and post-event marketing efforts, including promotional campaigns, social media, email communications, and lead follow-up to drive engagement and sales enablement. • Track event budgets, timelines, and documentation; maintain organized records including contracts, materials, and post-event reports. • Partner with Marketing Operations to monitor performance, manage attendee data, and report on goals using tools such as Salesforce. • Research and evaluate new event opportunities to inform future planning and continuously improve event strategy and ROI.

• Partner with Sales, Product, Account Management, Customer Experience, and Marketing on the design and execution of GTM • Manage the revenue operations for the entire life-cycle of our customer journey • Lead initiatives and activities to drive revenue growth and retention tied to OKRs and KPIs • Assist with pricing, quota setting, sales rules of engagement, deal desk, and commissions

• Execute Sparrow’s go-to-market strategy across strategic partnerships • Build and nurture strong, trust-based relationships with brokers and consultants • Deliver partner-facing resources, training, and sales tools

• Drive the development and go-to-market execution of our strategic partnerships. • Strengthen and expand Sparrow’s relationships with key brokers, consultants, and channel partners. • Identify new opportunities and nurture long-term partnerships. • Spearhead market expansion to solidify Sparrow’s position as the top leave management solution for caring companies nationwide.

• Serve as a trusted advisor to HR professionals and channel partners by bringing them an innovative solution to managing leaves. • Educate them on how Sparrow’s solution can solve their pain points, needs, and challenges. • Drive revenue by mastering our value deck presentation and detailed product demo that covers how we help employers and employees with the complicated world of leave administration. • Close business and achieve quota attainment consistently. • Be the voice of our customers by providing feedback to our cross-functional teams so we can improve our product and offering.