S&L Integrated

• Diagnose and resolve service requests for Pro‑AV systems (remotely and onsite) • Communicate clearly with clients to identify issues and provide solutions • Escalate unresolved issues appropriately and follow through to final resolution • Manage warranty replacements and ensure proper documentation • Prepare tools, parts, and equipment for service calls • Keep accurate time records • Maintain clean, organized workspaces and vehicles • Deliver updates to the Client Care & Service Coordinator • Represent the company with professionalism and exceptional customer care

• Responsible for sourcing new and working with existing customers to help them solve their Audio, Visual, Lighting, and Controls (A/V/L/C) needs • Active and ongoing prospecting of potential customers by exhibiting a consultative sales approach to determine a customer's audio, video, and lighting needs • Develops price quotations and bid responses that are timely, complete, accurate, and profitable • Turns quotes/bids into actual ”Sales” by developing a professional and trusted relationship with the customer, product manufacturers and internal engineering personnel • Maintains a strong sales pipeline with detailed weekly reporting • Maintains a thorough understanding of our products and services and stays abreast of new A/V/L/C equipment, gear, accessories, and industry trends • Responds promptly to customer inquiries and effectively resolves any questions/issues/complaints; confers with management when needed • Attend weekly meetings and participates in periodic training and product education sessions • Daily travel in this area to source, visit and grow customer relationships

• Support the design and documentation of commercial audio-visual systems used in corporate offices, education, government, houses of worship and other professional environments • Gain exposure to real projects—from concept through installation • Assist with the design of commercial AV systems, including video, audio, control, and collaboration technologies • Create and update drawings such as system layouts, floor plans, elevations, and rack drawings • Support senior engineers with equipment selection, system documentation, and design reviews • Learn to interpret architectural drawings, scopes of work, and client requirements • Assist in developing bills of materials (BOMs) and technical documentation • Participate in project meetings and collaborate with engineering, project management, and installation teams • Occasionally visit job sites to better understand system implementation and installation best practices