Slash Financial

About Slash Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable. Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. We're backed by some of the best investors in the world including Menlo Ventures, NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid. Slash is headquartered in San Francisco, and has a strong in-person culture. We’re growing fast and are looking for sharp, detail-oriented Customer Success Agent to join our team! The Role: As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform. What You’ll Do: - Handle customer success and support operations, working closely with our product, sales, and engineering teams. - Document and automate customer operation processes where possible. - Conduct customer support: Serve as a first point of contact for customer questions via phone, email, and dashboard. - Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently. - Review new customer onboarding applications. - Write FAQs and internal playbooks to make our customer experience faster and easier. - Managing inbound support tickets and calls with professionalism and empathy. What We’re Looking For: - 2+ years in financial services, customer support/success or sales/BDR experience preferred. - Strong attention to detail and excellent written/verbal communication skills. - Comfortable handling sensitive information and exercising discretion. - Ability to work independently, prioritize tasks, and meet deadlines. - Experience with Intercom, Pylon, or similar tools a plus but not required. - Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we’ll train you). - Ability to work Day Shift - PST or EST hours (9am-6pm) Why Join Slash: - Be part of a fast-growing fintech startup disrupting business finance. - Work closely with compliance leadership to develop in-demand skills in AML and risk operations. - Opportunity to grow into high-impact compliance roles as we scale. - On-Site or Remote opportunity!

Role Description As an AML Compliance Analyst at Slash, you’ll play a critical role in helping us build and scale a best-in-class compliance program. You’ll work closely with Compliance, Operations, Sales, and Product teams to monitor activity, investigate risk, and ensure Slash meets its regulatory obligations as we grow. This role is ideal for someone early in their compliance career who wants hands-on exposure, real ownership, and the opportunity to grow alongside a high-impact fintech company. What You’ll Do - Review new customer onboarding applications to ensure completeness, verify required documentation, and assess AML/KYC risk prior to approval. - Conduct AML and fraud monitoring reviews, including transaction monitoring alerts and customer activity analysis. - Perform customer due diligence (CDD) and enhanced due diligence (EDD) reviews as needed. - Investigate potentially suspicious activity and assist in drafting UARs and internal escalation documentation. - Support ongoing KYC/KYB reviews and periodic customer refreshes. - Help maintain accurate records, audit trails, and compliance documentation. - Collaborate with cross-functional partners to improve workflows, tooling, and compliance processes. - Stay up to date on AML regulations, guidance, and internal policies. Qualifications - 1+ year of experience in AML, compliance, fraud, or risk operations (fintech, banking, or payments preferred). - Familiarity with AML concepts such as transaction monitoring, SARs, KYC/KYB, and sanctions screening. - Strong analytical skills and attention to detail. - Clear written and verbal communication skills. - Comfort working in a fast-paced, evolving startup environment. - A high level of integrity and sound judgment when handling sensitive information. - Must be able to work Pacific Time (PST) hours. Requirements - Nice to have (but not required): - Experience with AML tools or platforms (e.g., transaction monitoring systems, case management tools). - Exposure to fintech, neobanks, or BaaS environments. - ACAMS certification. Benefits - Be part of a fast-growing fintech startup disrupting business finance. - Work closely with compliance leadership to develop in-demand skills in AML and risk operations. - Opportunity to grow into high-impact compliance roles as we scale. - Remote opportunity!

Location: SF (preferred) but will consider Remote (Pacific Hours) candidate Department: Compliance Employment Type: Full Time About Slash Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable. Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. We're backed by some of the best investors in the world including Menlo Ventures, NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid. Slash is headquartered in San Francisco, and has a strong in-person culture. We’re growing fast and are looking for a product-facing compliance leader to help build the regulatory infrastructure for Slash’s next phase of platform expansion. About the Role As Product Compliance Lead, you will report directly into the General Counsel and embed with Product and Engineering teams to support new financial capabilities from early concept through launch and scale. You will serve as the compliance owner for a defined product portfolio, helping Slash innovate responsibly while navigating complex regulatory, customer protection, and bank partner requirements as our platform evolves. You will operate at the intersection of product strategy, regulatory interpretation, and control design, translating ambiguity into structured, scalable compliance solutions. What You’ll Do - Act as the primary compliance partner to Product and Engineering for new product initiatives and platform expansions - Lead compliance risk assessments for new offerings, features, and partnership models - Translate regulatory requirements into clear product specifications and scalable control frameworks - Advise on BSA/AML, financial crimes, licensing/permissibility, marketing compliance, reporting obligations, conduct risk, and payment-related customer protection considerations - Partner with the BSA Officer and Compliance Operations to ensure new products and initiatives are appropriately risk-assessed, controlled, and integrated into Slash’s compliance program - Drive compliance launch readiness for new capabilities, including control validation, documentation, and stakeholder alignment - Design pragmatic solutions to complex regulatory constraints without slowing innovation - Identify structural risks early and build durable, forward-looking controls - Contribute to the evolution of Slash’s broader compliance strategy as the platform grows What We’re Looking For - 3–8 years of experience in fintech compliance, product compliance, or regulatory advisory roles - Direct experience supporting new product launches within a fintech, neobank, payments company, or BaaS model - Strong familiarity with bank partnership models and sponsor bank oversight expectations Experience advising on financial crimes, licensing analysis, UDAAP, complaints handling, and marketing review - Familiarity with regulatory requirements governing disputes, unauthorized transactions, and funds availability - Demonstrated ability to work cross-functionally with Product, Engineering, and senior stakeholders - Ability to operate independently in ambiguous, fast-moving environments - Strong judgment and clear escalation instincts You’ll Thrive Here If - You enjoy being early to new product ideas and helping shape them - You prefer building systems over maintaining legacy processes - You want broader ownership than a narrow product lane - You’re comfortable navigating gray areas and defining structure - You see compliance as a strategic lever — not just a control function Nice to Have - Experience at a high-growth consumer fintech, neobank, or payments company - CAMS or similar certification - Experience supporting expansion into new consumer products, capabilities, or regulatory frameworks Why Join Slash - High-visibility role with direct impact on company trajectory - Opportunity to shape compliance strategy during a major expansion phase - Strong product culture with real compliance partnership - Competitive base + meaningful equity