Sky Zone

• Act as consultant and coach to field leaders. • Develop workforce plans supporting succession readiness and talent mobility. • Partner with HR COEs to deliver integrated solutions. • Track workforce metrics and operational KPIs. • Translate people initiatives into measurable business outcomes. • Drive engagement initiatives and employee listening strategies. • Facilitate leadership development and succession planning. • Lead investigations and provide proactive risk-based guidance. • Coach leaders through performance management and employment decisions. • Partner with Legal on escalated matters. • Ensure compliance with federal, state, provincial and local laws. • Support DOL, EEOC and regulatory audit readiness. • Utilize dashboards to identify workforce trends and risks. • Conduct compliance reviews with field leaders. • Monitor turnover, labor utilization and training compliance. • Develop action plans to reduce organizational risk. • Align workforce strategies with operational priorities. • Leverage analytics and KPIs to improve outcomes. • Drive HRBP operating rhythms and partnership cadences.

CircusTrix dba Sky Zone Human Resources Business Partner (HRBP) Full-time Locations: Remote in Colorado Department: People & Culture Reports to: Director of People & Culture – Field Operations Travel: Up to 60% FLSA: Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: You’re an experienced and dynamic HR professional who thrives on partnership, performance, and impact. You balance strategic vision with hands-on execution, using your HR expertise to shape culture, develop leaders, and strengthen teams. You’re a trusted advisor who leads with empathy and courage – someone who sees the potential in people and knows how to unlock it. HOW YOU BRING OUR MISSION TO LIFE: As the bridge between strategy and execution, you keep Sky Zone’s people and culture at the center of every business decision. You help elevate leaders, strengthen teams, and create consistency across our parks – delivering an employee experience that mirrors the joy and energy our guests feel every day. Here’s how you’ll make that impact: Strategic Partnership - Serving as a consultant and coach to multi-unit and field leaders, influencing people decisions that align with business goals. - Collaborating with leadership to build workforce plans that strengthen bench, ensure succession readiness, and promote talent mobility. - Partnering with HR COEs (Talent Acquisition, Payroll & Benefits, Compliance, HRIS) to deliver integrated, scalable solutions. - Tracking and analyzing key people metrics—turnover, retention, internal mobility, engagement, and investigation closure rates—to identify opportunities for improvement. - Using data to spot trends and driving continuous improvement against regional scorecard targets. - Connecting people strategies directly to financial and operational outcomes such as revenue growth, guest satisfaction, and cost efficiency. - Translating HR initiatives into measurable business results that demonstrate clear ROI on people programs. Talent & Culture - Championing a culture of accountability, performance, and operational excellence across all assigned units. - Driving employee engagement by leveraging survey insights and field feedback to strengthen culture and reduce turnover. - Facilitating leadership development, career pathing, and coaching to build capability and confidence across the organization. Employee Relations & Compliance - Providing proactive guidance on employee relations, performance management, and investigations, balancing risk with business priorities. - Ensuring full compliance with federal, state, and local employment laws across multiple jurisdictions. - Fostering equitable and consistent decision-making by partnering closely with leaders on employee matters. Operational Excellence - Aligning workforce strategies with operational priorities by partnering with district and general managers to optimize staffing, scheduling, and labor practices that support revenue, service, and profitability goals. - Leveraging people analytics and operational KPIs (turnover, productivity, labor efficiency, guest satisfaction, and compliance metrics) to diagnose challenges and build actionable solutions. - Leading change management initiatives that strengthen execution and consistency across the field. - Embedding HR best practices into daily operations, driving accountability in leadership through workforce planning, performance coaching, compliance, and safety. - Using data-driven insights to influence business decisions and delivering tangible outcomes—stronger bench strength, lower turnover costs, and improved operational performance. - Setting annual people goals with leaders that align with the AOP and key business KPIs. - Traveling regularly to parks for on-site visits, leadership meetings, and talent or engagement sessions. WHAT YOU BRING TO THE TEAM: - Bachelor’s degree in Human Resources, Business Administration, or related field, preferred; HR certification (PHR, SPHR, SHRM-CP/SCP) are a plus. - 5+ years progressive HR experience, including at least 3 years supporting multi-unit or field-based operations. - Proven ability to influence leaders and drive change across dispersed teams. - Strong knowledge of employment law and best practices across multiple states. - Demonstrated success in building leadership capability, driving engagement, and reducing turnover. - Ability to balance strategic thinking with hands-on execution in a fast-paced environment. - Willingness to travel regularly across assigned regions (up to 50-60%). - Demonstrates strategic HR expertise with the ability to align people strategies directly with business objectives. - Exercises strong judgment in employee relations and conflict resolution, effectively managing investigations, performance issues, and sensitive matters. - Leads organizational change with confidence, building buy-in and engagement among leaders and team members. - Forecasts workforce needs, builds succession pipelines, and ensures bench strength through proactive talent management. - Maintains deep knowledge of multi-state employment laws and regulations to ensure compliance and consistency across all locations. - Interprets HR metrics, KPIs, and people analytics to inform decisions and drive measurable outcomes. - Aligns HR practices with operational priorities, connecting people strategy to revenue growth, service excellence, productivity, and profitability. - Able to remain stationary for computer-based work and frequent communication via phone and Teams, as well as move throughout parks during visits, with or without reasonable accommodation. WHY THIS ROLE MATTERS: The HRBP ensures that people and business strategies move in sync. By translating workforce data and field insights into action, you fuel stronger performance, deeper engagement, and operational excellence across every park so our people and our business keep bouncing forward together. ____________________ Compensation range is $90-$100k + bonus based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: April 25, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #excl

CircusTrix dba Sky Zone Human Resources Business Partner (HRBP) Full-time Locations: Remote in Washington Department: People & Culture Reports to: Director of People & Culture – Field Operations Travel: Up to 60% FLSA: Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: You’re an experienced and dynamic HR professional who thrives on partnership, performance, and impact. You balance strategic vision with hands-on execution, using your HR expertise to shape culture, develop leaders, and strengthen teams. You’re a trusted advisor who leads with empathy and courage – someone who sees the potential in people and knows how to unlock it. HOW YOU BRING OUR MISSION TO LIFE: As the bridge between strategy and execution, you keep Sky Zone’s people and culture at the center of every business decision. You help elevate leaders, strengthen teams, and create consistency across our parks – delivering an employee experience that mirrors the joy and energy our guests feel every day. Here’s how you’ll make that impact: Strategic Partnership - Serving as a consultant and coach to multi-unit and field leaders, influencing people decisions that align with business goals. - Collaborating with leadership to build workforce plans that strengthen bench, ensure succession readiness, and promote talent mobility. - Partnering with HR COEs (Talent Acquisition, Payroll & Benefits, Compliance, HRIS) to deliver integrated, scalable solutions. - Tracking and analyzing key people metrics—turnover, retention, internal mobility, engagement, and investigation closure rates—to identify opportunities for improvement. - Using data to spot trends and driving continuous improvement against regional scorecard targets. - Connecting people strategies directly to financial and operational outcomes such as revenue growth, guest satisfaction, and cost efficiency. - Translating HR initiatives into measurable business results that demonstrate clear ROI on people programs. Talent & Culture - Championing a culture of accountability, performance, and operational excellence across all assigned units. - Driving employee engagement by leveraging survey insights and field feedback to strengthen culture and reduce turnover. - Facilitating leadership development, career pathing, and coaching to build capability and confidence across the organization. Employee Relations & Compliance - Providing proactive guidance on employee relations, performance management, and investigations, balancing risk with business priorities. - Ensuring full compliance with federal, state, and local employment laws across multiple jurisdictions. - Fostering equitable and consistent decision-making by partnering closely with leaders on employee matters. Operational Excellence - Aligning workforce strategies with operational priorities by partnering with district and general managers to optimize staffing, scheduling, and labor practices that support revenue, service, and profitability goals. - Leveraging people analytics and operational KPIs (turnover, productivity, labor efficiency, guest satisfaction, and compliance metrics) to diagnose challenges and build actionable solutions. - Leading change management initiatives that strengthen execution and consistency across the field. - Embedding HR best practices into daily operations, driving accountability in leadership through workforce planning, performance coaching, compliance, and safety. - Using data-driven insights to influence business decisions and delivering tangible outcomes—stronger bench strength, lower turnover costs, and improved operational performance. - Setting annual people goals with leaders that align with the AOP and key business KPIs. - Traveling regularly to parks for on-site visits, leadership meetings, and talent or engagement sessions. WHAT YOU BRING TO THE TEAM: - Bachelor’s degree in Human Resources, Business Administration, or related field, preferred; HR certification (PHR, SPHR, SHRM-CP/SCP) are a plus. - 5+ years progressive HR experience, including at least 3 years supporting multi-unit or field-based operations. - Proven ability to influence leaders and drive change across dispersed teams. - Strong knowledge of employment law and best practices across multiple states. - Demonstrated success in building leadership capability, driving engagement, and reducing turnover. - Ability to balance strategic thinking with hands-on execution in a fast-paced environment. - Willingness to travel regularly across assigned regions (up to 50-60%). - Demonstrates strategic HR expertise with the ability to align people strategies directly with business objectives. - Exercises strong judgment in employee relations and conflict resolution, effectively managing investigations, performance issues, and sensitive matters. - Leads organizational change with confidence, building buy-in and engagement among leaders and team members. - Forecasts workforce needs, builds succession pipelines, and ensures bench strength through proactive talent management. - Maintains deep knowledge of multi-state employment laws and regulations to ensure compliance and consistency across all locations. - Interprets HR metrics, KPIs, and people analytics to inform decisions and drive measurable outcomes. - Aligns HR practices with operational priorities, connecting people strategy to revenue growth, service excellence, productivity, and profitability. - Able to remain stationary for computer-based work and frequent communication via phone and Teams, as well as move throughout parks during visits, with or without reasonable accommodation. WHY THIS ROLE MATTERS: The HRBP ensures that people and business strategies move in sync. By translating workforce data and field insights into action, you fuel stronger performance, deeper engagement, and operational excellence across every park so our people and our business keep bouncing forward together. ____________________ Compensation range is $90-$100k + bonus based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: April 25, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #excl

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is remote based out of the following states: AL, AR, CO, FL, GA, IA, ID, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, OH, OR, PA, SC, TN, TX, VA. As a Guest & Member Support Specialist II, you elevate the guest experience by confidently navigating complex conversations and delivering high-quality support across all communication channels. You combine service excellence with performance accountability, helping drive retention, revenue, and guest loyalty through every interaction. In this role, you will: - Manage inbound and outbound guest interactions across email, text, chat, and phone with professionalism and composure. - Support higher-value bookings and nuanced membership conversations, including account changes and retention discussions. - Independently handle complex guest scenarios and escalations with sound judgment. - Resolve routine guest issues using documented processes while identifying opportunities to improve outcomes. - Consistently meet or exceed performance metrics related to quality, productivity, and service-level expectations. - Provide peer support and informal coaching to Specialist I team members, reinforcing best practices and standards. - Demonstrate strong autonomy in decision-making while maintaining alignment with company policies and brand standards. - Maintain consistently high performance across all assigned channels. Qualifications - Must be at least 18 years of age and possess a high school diploma or equivalent. - Prior experience in customer service or business processing environments required. - Demonstrated success in sales, retention, or conversion-driven performance with the ability to meet or exceed performance metrics. - A private, distraction-free workspace with reliable high-speed internet and consistent availability and focus during scheduled working hours to support real-time responsiveness and performance expectations. - Successful completion of a background check required. - Ability to remain stationary at a desk and work on a computer for extended periods while communicating effectively via phone and Microsoft Teams, with or without reasonable accommodation. Requirements - Clear and professional written and verbal communication skills across phone and digital channels. - Confident handling guest objections, nuanced membership conversations, and higher-value bookings. - Strong attention to detail and accuracy in data entry and documentation. - Proficiency navigating web-based booking systems, chat platforms, texting tools, and email systems. - Strong multi-tasking, problem-solving, and critical-thinking skills. - Reliability, consistent attendance, and schedule adherence. - Ability to model strong performance standards and demonstrate leadership behaviors without formal authority. Benefits - The starting rate of this position is $20/hr. with the full salary range extending to $26/hr, reflecting growth and performance over time. - Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage, along with a 401(k) plan with company matching. - Eligibility is based on age and tenure requirements. Application Information Application deadline: March 20, 2026. While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

• Lead day‑to‑day enterprise data operations to ensure reliability, accuracy, and availability. • Oversee MDM, data governance, data quality, and lifecycle processes across key domains. • Coordinate operational data activities across internal teams and external data partners. • Develop and lead data governance frameworks, including standards, stewardship, and policies. • Drive MDM strategy and execution, ensuring consistency and alignment across business units. • Ensure compliance with privacy, regulatory, and security standards (GDPR, CCPA, internal audit controls). • Serve as primary operational liaison with data vendors, service providers, and consulting partners. • Partner with business teams, IT, analytics, and leadership to align data initiatives to strategic needs. • Provide technical insight and evaluation while maintaining a leadership role. • Own enterprise data quality strategy, monitoring, and remediation processes.

• Help empower franchisees by unlocking growth potential, strengthening operations, and creating guest experiences that fuel joy at every park • Building and maintaining strong, collaborative relationships with franchise owners and their leadership teams • Conducting needs assessments to understand franchisee challenges, opportunities, and long-term business goals • Guiding franchisees in developing and executing strategic business plans that support both local growth and overall brand performance • Providing operational consulting to help franchisees adopt best practices and increase efficiency • Analyzing financial statements with franchisees to identify strengths and opportunities