ShipHero

• Work on a cross-functional team to design and ship solutions. • Own features end-to-end: understand business need, design, implement, estimate, ship. • Run code reviews focused on quality and good design. • Optimize existing stack and chart its next evolution. • Build pragmatic solutions and encourage learning.

• Lead the complete implementation lifecycle of ShipHero’s warehouse management solution, from project kickoff through post-launch support. • Develop and manage project plans, timelines, and resources to ensure timely delivery. • Partner with clients to understand their business requirements, workflows, and operational challenges. • Customize ShipHero’s solutions to meet specific client needs and industry best practices. • Configure ShipHero’s platform to align with customer requirements. • Conduct rigorous testing and document solutions to ensure system readiness. • Deliver engaging training sessions to empower end users with the knowledge and skills to effectively use ShipHero’s platform and features. • Identify and resolve implementation challenges to ensure a smooth go-live experience. • Provide hands-on support during hypercare as clients scale their operations. • Maintain clear communication with clients and internal teams, providing updates on project status, risks, and deliverables. • Act as a Subject Matter Expert (SME) on warehouse and fulfillment management best practices for both clients and internal teams. • Continuously refine implementation processes and contribute to the development of best practices for future deployments.

• Resolve user-reported issues through various communication channels such as phone, email, or Slack. • Escalate complex problems to senior support staff as necessary. • Troubleshoot software issues effectively to ensure prompt resolution. • Recognize phishing attempts and give appropriate responses to targeted users. • Prioritize incoming issues based on urgency and impact on users. • Maintain accurate and detailed communication through our Jira ticketing systems. • Assisting with the new hire orientation and onboarding process.