Shared Service Solutions, LLC

• Monitor alerts and communications from various sources to identify and investigate suspicious activity or behavior. • Take action to ensure members and credit unions are protected from further loss exposure from a fraud incident. • Document all fraud incidents utilizing notes, emails, excel files, and case management systems. • Investigate complex fraud cases. • Mentor Associate Fraud Analysts through their investigations when needed. • Report required items and any other suspicious activity or behavior that might warrant a SAR to BSA Department. • Collaborate with other internal departments, partners, and law enforcement when needed during a fraud investigation.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center. • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Complete additional job-related projects and perform other duties as assigned by management. • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. • Maintains knowledge of current department policies and procedures by monitoring updates and communications.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Complete additional job-related projects and perform other duties as assigned by management. • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. • Maintains knowledge of current department policies and procedures by monitoring updates and communications.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center. • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Complete additional job-related projects and perform other duties as assigned by management. • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. • Maintains knowledge of current department policies and procedures by monitoring updates and communications.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center. • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Complete additional job-related projects and perform other duties as assigned by management. • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. • Maintains knowledge of current department policies and procedures by monitoring updates and communications.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center. • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Complete additional job-related projects and perform other duties as assigned by management. • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. • Maintains knowledge of current department policies and procedures by monitoring updates and communications.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Complete additional job-related projects and perform other duties as assigned by management. • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. • Maintains knowledge of current department policies and procedures by monitoring updates and communications.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems • Meet quality, schedule adherence, and productivity expectations, queue-based contact center • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy • Complete additional job-related projects and perform other duties as assigned by management • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines • Maintains knowledge of current department policies and procedures by monitoring updates and communications

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center. • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Other responsibilities and opportunities: Complete additional job-related projects and perform other duties as assigned by management. Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. Maintains knowledge of current department policies and procedures by monitoring updates and communications.

• Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. • Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. • Meet quality, schedule adherence, and productivity expectations, queue-based contact center. • Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. • Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. • Complete additional job-related projects and perform other duties as assigned by management. • Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. • Maintains knowledge of current department policies and procedures by monitoring updates and communications.