Service Experts Heating & Air Conditioning

• Conduct recurring reviews of business processes to identify gaps between documented procedures and Service Titan system execution, escalating findings as needed. • Collaborate with end users to gather feedback and identify opportunities for process and system workflow improvements. • Participate in project intake discussions by gathering requirements, documenting scope, assessing system impact, and coordinating cross‑functional dependencies. • Provide functional user support and guidance related to system workflows, configurations, and daily process usage. • Maintain accurate documentation mapping business processes to system workflows to support audit readiness and operational continuity. • Assist with efficiency improvements by supporting system configuration updates and leveraging native automation capabilities under established standards. • Assess manual business processes to identify automation and standardization opportunities within the systems. • Collaborate with Finance, Marketing, Technology, and external partners to support integration between Service Titan and other enterprise platforms, including testing and validation activities.