Segula Technologies

Role Description As a Level 1 Technical Support Agent , you will be the first point of contact for technical support in the vehicle repair process, supporting local dealer networks within a specific European country. - Provide first-level support to repairers (dealerships/workshops) - Communicate directly with repairers in their local language - Identify and understand technical issues encountered on vehicles - Ensure that all recommended diagnostic steps and procedures are followed - Provide solutions when available or guide repairers toward resolution - Escalate complex cases to Level 2 support when needed - Work in line with established technical assistance processes and standards - Your goal is to resolve technical incidents as quickly as possible and at the lowest cost, ensuring high-quality support for the network. Work Setup (Important) - The role is assigned to one specific country: Germany / Italy / Spain - Activity is performed remote Key Responsibilities - Manage and track support cases using internal systems (PAMIR) - Ensure full traceability of each case - Respect service level agreements (SLAs) and response times - Handle an average of ~10 tickets per day - Ensure timely resolution according to standard lead times Qualifications - Technical Requirements: - Experience in aftersales automotive and technical diagnostics - Strong understanding of vehicle systems and components - Familiarity with OTA (Over-the-Air) updates and software-related issues - Ability to analyze technical problems and provide structured solutions - Ability to clearly explain technical topics (written & verbal) - Soft Skills: - Result-oriented and well-organized - Strong communication skills (written and spoken) - Customer-focused mindset - Attention to detail and problem-solving attitude - Languages: - ✔️ Mandatory: Fluent in the local language of the assigned country (German / Italian / Spanish) Requirements - Initial contract: 6 months - Possibility to extend up to 24 months, depending on project visibility - Open to B2B collaboration as well as standard employment - Please specify in your application the country you are applying for. Benefits - Meal vouchers - Easter and Christmas gift vouchers (discretionary) - Private clinic medical subscription - Discounts at partner dental clinics - Internal Courses: LinkedIn Learning and other internal tools - Referral bonuses - Christmas party - Other benefits according to legal provisions

Role Description As a Level 2 Technical Support Agent , you will provide advanced technical support for complex vehicle issues and act as a key escalation point for Level 1 teams and dealers. - Provide second-level technical support for complex vehicle issues - Support Level 1 agents and assist dealers remotely in resolving advanced cases - Diagnose and resolve complex technical issues across vehicle systems - Collaborate with Technical Delegates, Engineering, Quality and Suppliers - Contribute to improving repair efficiency, service quality and customer satisfaction - Support technical investigations and contribute to root cause analysis Your role has a direct impact on customer satisfaction, service quality, repair time and cost efficiency. Work Setup (Important): - The role is assigned to one specific country: Germany / Italy / Spain - Activity is performed remote Qualifications - Technical Requirements: - Strong experience in aftersales automotive and technical diagnostics - Solid knowledge of automotive systems and diagnostic tools (e.g. Diagbox, wiTECH) - Ability to read and interpret wiring diagrams and technical documentation - Expertise in at least one of the following areas: - Chassis & Body - Telematics / Connectivity / OTA updates - Low emission vehicles (LEV, PHEV, etc.) - Engine & Gearbox (Gasoline/Diesel) - Ability to analyze complex technical issues and provide structured solutions - Soft Skills: - Customer-oriented mindset and cost awareness - Strong organizational and coordination skills - Ability to work with cross-functional teams - Clear communication and knowledge-sharing abilities - Autonomous, proactive and well-organized - Languages: - Mandatory: Fluent in the local language of the assigned country (German / Italian / Spanish) Requirements - Initial contract: 6 months - Possibility to extend up to 24 months, depending on project visibility - Open to B2B collaboration as well as standard employment Benefits - Meal vouchers - Easter and Christmas gift vouchers (discretionary) - Private clinic medical subscription - Discounts at partner dental clinics - Internal Courses: LinkedIn Learning and other internal tools - Referral bonuses - Christmas party - Other benefits according to legal provisions: - Reimbursement for glasses - Reimbursement for business travel

Company Description Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions. The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment. Job Description Job Title: General Assembly Industrial Engineer (Offsite) Employment Type: Full-time Job Description The General Assembly Industrial Engineer will be responsible for improving efficiency, productivity, and process performance across vehicle assembly operations, with a focus on Trim, Chassis, and Final Assembly. The role will support industrial engineering activities including time study, process study, line balancing, ramp-up activities, and process validation. Key Responsibilities - Optimize vehicle assembly processes across Trim, Chassis, and Final Assembly - Conduct time studies and process studies to improve operational efficiency - Perform line balancing activities using MTM-UAS - Support line trials, ramp-up activities, and process validation - Analyze takt time and propose improvements to enhance production flow - Drive continuous improvement initiatives using Lean Manufacturing and Kaizen methodologies - Collaborate with cross-functional teams including production, quality, and manufacturing engineering - Support implementation and follow-up of process improvements on the shop floor - Prepare and present reports, analysis, and recommendations using Excel and PowerPoint - Contribute to operational excellence and manufacturing performance targets Qualifications - Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Automobile Engineering, or a related field - Minimum 5 years of experience in a similar industrial engineering role - Strong experience in automotive OEM or Tier-1 supplier environments is preferred - MTM-UAS certification is mandatory - Strong knowledge of Time Study, Work Measurement, and Line Balancing - Good understanding of Takt Time optimization - Familiarity with PLM systems - Proficiency in Microsoft Excel and PowerPoint - Exposure to Digital Manufacturing tools is an added advantage - Strong analytical, problem-solving, and communication skills - Ability to work effectively in a fast-paced manufacturing environment Additional Information Please note that only shortlisted candidates will be contacted - Contract/country: Fixed Term - Job family: Workshop - Maintenance

Title: HR Shared Services Specialist Locations: - Grand Prairie, TX - Herndon, VA - Mobile, AL - Wichita, KS - Atlanta, GA - Miami, FL Hybrid Job Description: Company Description Segula Technologies is a global engineering and consulting firm specializing in innovative solutions across industries such as aerospace, automotive, energy, rail, and life sciences. Founded in 1985 and headquartered in France, Segula operates in over 30 countries, driving technological advancements, improving industrial performance, and supporting clients throughout the product lifecycle. With expertise in design, manufacturing, testing, and project management, Segula helps businesses tackle complex engineering challenges while fostering innovation and sustainability. Job Description Our client is looking for a HR Shared Services Specialist (Contract) to join their Human Resources team at the following locations: - Grand Prairie, TX - Herndon, VA - Mobile, AL - Wichita, KS - Atlanta, GA - Miami, FL he HR Shared Services Specialist (Contract) will be responsible for the interactions on the moments that matter between Airbus team members and the suite of services provided by North America Human Resources & Workplace. Shared Services team member's to provide a world-class employee experience when Airbus employees need support or assistance processing updates and onboarding employees. In addition to providing services via phone, chat and case management tools the role will also encompass some corporate HR responsibilities and will liaise closely with the corporate HR functions. Your Challenges: Operational and Administrative Support: 30% - Support the operational/ administrative process for all personnel actions for employees, temps and interns. - Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities. - Provide and analyze data for reporting purposes. - Assist with annual HR cycles including performance review and open enrollment. - Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics. - Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams. - Process and promote Airbus Employee Awards People Operations: 30% - Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify - Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets and other transactions as needed - Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments - Maintain accurate records of documentation and transactions and ensure modifications/updates are entered in a timely manner - Record employee data into the HR system (Workday), manage requests to - update employees' personal data (data entry, onboarding, offboarding, transfers, corrections, work schedule, and other transactions as needed). - Respond to Personnel Administration related inquiries and resolve concerns. Provide support and guidance to HRBPs and employees on HR tools as needed Employee Experience: 35% - Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. - Supporting the positive culture and employee experience at Airbus. - Support employee engagement, Employee Resource Group, and recognition activities, including service awards. - Coordinate employment offer activities. - Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required. - Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable. - Field employee questions on the leave process. - Other duties as assigned Other duties as assigned: 5% Qualifications Your Boarding Pass: - Bachelors' degree in Human Resources Management or equivalent experience - 3 years demonstrated practical experience in the field of Human Resources - Experience working with IT systems and data - Experience managing multiple employee requests simultaneously - Experience working with employees via different communication stream such as chat, in person and phone. - Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday - SHRM-CP or PHR certification preferred Travel - Up to 20 % Domestic travel Citizenship - Authorized to Work in the US Physical Requirements - Onsite 60% - Remote 40% Additional Information Here's a heads-up of the upcoming steps: - Phone Interview with Recruiter: We'll begin with an introductory call to discuss your background and interest in the role. Please make sure to add your correct phone number. You will hear from us soon. - Interview with the Hiring Manager - Offer Letter: We´ll extend you an offer and start the onboarding process. - Background Check & DOT Drug Screen: This step involves conducting a comprehensive background check, which includes reviewing criminal history, and other relevant records. Additionally, a Department of Transportation (DOT) drug screening will be carried out to ensure compliance with federal regulations for safety-sensitive positions - You start your next challenge!