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Role Description Lead the future of virtual care! We are seeking an experienced and dynamic clinical leader to join our Integrated Care Division as Head of Service - Virtual Care. This is a senior leadership role responsible for the strategic and operational delivery of Virtual Care services across 999 and 111 Integrated Urgent and Emergency Care. The post holder will provide visible clinical leadership across Emergency Operations Centres, 111 Contact Centres, and virtual clinical services, ensuring the delivery of safe, effective, and high-quality patient care. Accountable for national performance standards, the role will lead the continued development of innovative Virtual Care models, including the Clinical Assessment Service (CAS). This is a pivotal opportunity to influence system-wide urgent and emergency care delivery, working collaboratively with internal teams, system partners, and stakeholders to improve patient outcomes and experience. Qualifications - Registered healthcare professional with current professional registration - Educated to Master's level or equivalent experience in a senior clinical leadership role - Evidence of advanced clinical practice (or equivalent level of clinical expertise) - Leadership or management qualification (or equivalent experience) - Desirable: Independent non-medical prescriber qualification - Desirable: Formal qualification in leadership, organisational development, or service transformation - Desirable: Specialist training in urgent and emergency care systems or Clinical Decision Support Systems (e.g. NHS Pathways) Requirements - Extensive knowledge of urgent and emergency care systems, including 999 and 111 Integrated Urgent Care - In-depth understanding of clinical governance, patient safety, and regulatory frameworks (including CQC standards) - Knowledge of national policy, performance frameworks (e.g. ARP, IUC MDS), and NHS priorities - Desirable: Understanding of financial management within the NHS - Desirable: Knowledge of digital healthcare systems and virtual care models Benefits - Option to join NHS pension scheme - A minimum 27 days' holiday each year, increasing after 5 years' service - Personal and professional development and training opportunities - Salary Sacrifice schemes for cars or push bikes - Access to occupational health and counselling services - Award winning wellbeing hub - Access to NHS discounts, offering NHS employees a range of money-saving deals - Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed