Scope Services, Inc.

• Answer inbound customer calls professionally • Schedule appointments and update customer accounts • Provide clear information and handle questions with patience and empathy • Meet call quality and productivity goals • Work independently in a quiet home office • Adapt quickly to changes in systems and procedures

• Handle inbound and outbound customer calls • Schedule appointments • Process and review work orders • Ensure required documentation is complete • Submit completed work orders for payment processing • Work directly with field technicians to obtain missing information • Request corrections • Ensure work orders meet client requirements before submission