SBM

• Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer. • Provides direction and develops growth and retention for client specific programs. • Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship. • Consults with development teams on market requirements and product features. • Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team. • Coordinates and aligns strategy with corporate growth plan. • Works with other departments to help develop relationship with regards to pricing, positioning, and packaging. • Evaluates and analyzes program results and presents recommendations for changes in strategy.

• Support active litigation across business lines, including pleadings, discovery, motions, and filings. • Track and manage critical litigation dates (e.g., summary judgment motions, hearings, trial preparation). • Maintain real time awareness of case status and proactively prepare matter summaries and timelines. • Serve as day-to-day point of contact for outside counsel, ensuring responsiveness, alignment, and accountability. • Manage and analyze outside counsel spend, including invoice review, cost tracking, and reporting over time. • Run and maintain legal operations reports related to litigation activity, costs, and vendor performance. • Partner closely with legal leadership to support matter strategy and execution. • Other administrative duties as assigned.