Sana Benefits

Sana’s vision is simple yet bold: make healthcare easy. We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them. Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless. We are looking for a hard-working, empathetic Member Advocate to join our customer support. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems. If you love solving hard problems that make people’s lives easier, come build with us. What you will do: - Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email). - Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps. - Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers. - Give feedback to the product team about member support issues so they can design better experiences. - Generally strive to make sure members feel taken care of and love our service. About you: - Bilingual (English and Spanish) preferred but not required - Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred. - Comfortable with remote work. - Excellent communicator. - Strong preference for candidates fluent in Spanish and English. - Some knowledge of healthcare and/or insurance benefits preferred. - Entrepreneurial. Self-directed. Excited to build something from scratch. - Values-oriented. You care about making our healthcare system work better for people and business owners. - Gritty. You aren’t worried about getting your hands dirty and working hard when you need to. - Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description. - Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development. Benefits: - Remote company with a fully distributed team – no return-to-office mandates - Flexible vacation policy (and a culture of using it) - Medical, dental, and vision insurance with 100% company-paid employee coverage - 401(k) with company match, FSA, and HSA plans - Paid parental leave - Short and long-term disability, as well as life insurance - Competitive stock options are offered to all employees - Transparent compensation & formal career development programs - Paid one-month sabbatical after 5 years - Stipends for setting up your home office and an ongoing learning budget - Direct positive impact on members’ lives – wait until you see the positive feedback members share every day $55,000 - $55,000 a year Our cash compensation amount for this role is targeted at $55,000 per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. About Sana Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It’s the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence. We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you’re energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we’d love to meet you.

Sana is a healthcare company offering health insurance plans to small to midsize businesses as well as virtual primary care and care navigation. And our vision is simple: make healthcare easy.  We all know navigating healthcare in the U.S. is complicated, expensive, and frustrating — and our members are used to feeling that pain. That’s why we’ve reimagined how small and midsize businesses offer health benefits by providing affordable plans built around our "special sauce," Sana Care. Through Sana Care, members get unlimited access to dedicated primary care and expert care navigation at no additional cost to them. From a quick prescription refill to guidance through emergency neurosurgery, Sana Care supports our members through it all. From a marketing perspective, our business model relies on building strong partnerships as we sell our health plans exclusively through brokers. Because of this, we prioritize building intuitive tools and high-quality marketing materials that help both brokers and company administrators manage benefits with confidence. To support these efforts, we are looking for a Sr. Marketing Associate to serve as a key support pillar for our growth via broker distribution. In this role, you will help brokers understand why Sana is a unique industry disruptor while ensuring that once a company joins, their administrators and members have the high-quality onboarding materials they need to get the most out of their plans. Reporting to the VP of Product and Marketing, you will collaborate cross-functionally with Sales, Product Marketing, Design, and Rev Ops to turn priorities into effective collateral and campaigns. If you thrive in variety, love turning complex jargon-filled concepts into clear language, and enjoy driving impact through high-quality execution, we’d love to meet you. What you will do: - Serve as Sana’s go-to marketing writer, with a strong point of view on voice, clarity, and effectiveness - Write persuasive, conversion-oriented copy and develop brand-forward storytelling content (e.g., broker-focused outreach, LinkedIn outreach, landing pages, emails, case studies, pitch decks, etc.) - Own the day-to-day execution of Sana’s social and digital presence, from ideation to delivery of engaging social content  - Coordinate and support virtual and in-person events and webinars in partnership with Sales by owning email campaigns, collaborating on content, and supporting logistics - Stay curious and accountable by running tests to optimize campaigns and tracking and reporting on performance results  - Drive cross-functional execution with a strong “ship it” mindset, serving as a key stakeholder who coordinates content and asset creation end-to-end across stakeholders, designers, Sales, and external partners - Partner marketing, healthcare, or compliance related marketing is a plus! About you: - 3-5 years of experience in marketing (product, content, or demand gen roles) - Excellent writing and editing skills—you can simplify complex ideas into clear, compelling copy - Organized, detail-oriented, and self-motivated—you like making checklists and checking things off - Strong collaborator who’s comfortable working with Sales, Product, and cross-functional teams - Curious about how things work and motivated to improve them - Mission-driven—you care about fixing healthcare and helping small businesses thrive Benefits: - Remote company with a fully distributed team – no return-to-office mandates - Flexible vacation policy (and a culture of using it) - Medical, dental, and vision insurance with 100% company paid employee coverage - 401(k) with company match, FSA, and HSA plans - Paid parental leave - Short and long term disability as well as life insurance - Competitive stock options offered to all employees - Transparent compensation & formal career development programs - Paid one-month sabbatical after 5 years - Stipends for setting up your home office and an ongoing learning budget - Direct positive impact on members’ lives – wait until you see the positive feedback members share every day $98,000 - $112,000 a year Our cash compensation amount for this role is targeted at $98,000-112,000 per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. About Sana Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It’s the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence. We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you’re energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we’d love to meet you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sana’s vision is simple yet bold: make healthcare easy. We aim to create an experience that feels easy when accessing our healthcare system. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us! We’re looking for a Medical Director, Health Plan to own the clinical strategy of our health plan and ensure the care our members receive is both high quality and cost-effective. This role is the clinical authority on the payer side of the house, accountable for: - Coverage policies - Utilization decisions - Case management - Pharmacy strategy - Cost containment initiatives - Network design Reporting to the VP of Operations, you will be a key partner to Claims, Underwriting and Actuarial, Network Development, Finance, Revenue, and Product & Engineering. You will work closely with our Chief Medical Officer and virtual primary care team to ensure alignment between payer strategy and care delivery. What you will do: - Own Sana’s clinical strategy as a payer, defining how clinical standards, coverage policies, utilization decisions, and pharmacy strategy translate into high-quality, cost-effective care. - Build and lead a small clinician-led payer team responsible for in-house complex case management, high-cost claimant review, utilization management, and medical necessity review. - Drive strategy and implementation of cost containment initiatives, including clinical partnership management, tooling, and benefit design. - Partner closely with the operations team and our PBM partner to design evidence-based cost containment programs. - Partner with Underwriting to assess clinical risk in quoting and pricing both prospective and renewing employer groups. - Set and evolve evidence-based coverage guidelines, benefit design, and formulary policy aligned with high-value outcomes. - Work with Analytics to support medical economics, population health initiatives, and actionable insights for employer groups. - Work with Network Operations, Care Navigation, Sana’s virtual care clinic, and Case Management to prioritize future contracting based on real gaps in care for Sana members. - Serve as a primary clinical voice in the design of Sana’s internal payer tools, coverage engines, UM workflows, and cost-transparency experiences. - Evolve case management KPIs and build cost containment program reporting structures to measure efficacy and ROI. Qualifications - An MD or DO with board certification. - Licensed to practice in Texas or willing to obtain licensure. - 8+ years of experience spanning hands-on clinical care and payer-side, value-based, or population health work; prior startup or early-stage experience is a plus. - Deeply comfortable making hard tradeoffs between cost, access, and clinical outcomes. - Credibility with both clinicians and operators, with the ability to explain clinical nuance to engineers and financial reality to physicians. - Strong judgment under ambiguity and imperfect data; comfort working with analytics, SQL, and business intelligence tools like Tableau or Mode is a plus. - A builder’s mindset, with comfort improving existing tools while designing new processes and frameworks from the ground up. - Comfort operating in a fast-moving, ambiguous startup environment where priorities evolve and roles are not rigidly defined. - Clear and thoughtful communication, whether collaborating asynchronously, writing documentation, or working through complex problems live. - Deep alignment with Sana’s mission and motivation to make healthcare work better for people and employers. - Humility, curiosity, and follow-through, earning trust through strong judgment, accountability, and collaboration. Benefits - Full reimbursement for state licensure renewals and continuing education units (CEUs). - Remote company with a fully distributed team – no return-to-office mandates. - Flexible vacation policy (and a culture of using it). - Medical, dental, and vision insurance with 100% company-paid employee coverage. - 401(k), FSA, and HSA plans. - Paid parental leave. - Short and long-term disability, as well as life insurance. - Competitive stock options are offered to all employees. - Transparent compensation & formal career development programs. - Paid one-month sabbatical after 5 years. - Stipends for setting up your home office and an ongoing learning budget. - Direct positive impact on members’ lives. Company Description Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together.