S44 Energy

Role Description - Highly ambitious, with a strong desire to help scale the company and grow alongside it. - Passionate about delivering exceptional customer service and building strong relationships with dealership personnel. - Strong ability to relate to dealership operators and understand the challenges of a fast-paced retail automotive environment. - Strong written and verbal communication skills, with the ability to engage effectively across teams and stakeholders. - Fluent in key SaaS performance metrics, including acceptance rate, retention, MRR, and churn. - Technically inclined and comfortable working with data, dashboards, APIs, and system integrations — not an engineer, but a credible technical partner. - Comfortable leveraging LLM-powered tools to enhance analysis, dashboards, automation, and reporting workflows. - Curious about the automotive industry, including dealer operations, vehicle ordering, allocation, and volume planning processes. Qualifications - 2 – 5 years of experience in customer success, sales engineering, solutions consulting, account management, or technical SaaS support – including time owning accounts end-to-end from pre-sales through renewal. - Experience acting as the technical subject-matter expert in pre-sales cycles – scoping calls, solution demos, technical discovery, and partnering with AEs to win and expand accounts. - Track record of identifying customer challenges and implementing solutions, including process and automation work. - Proven ability to design and implement successful customer growth strategies and initiatives. - Bonus: automotive, dealer network, or franchise experience. Requirements - Establish and maintain strong, long-lasting relationships with key customer stakeholders — from first conversation through onboarding, ongoing operational health, and growth. - Serve as the technical subject-matter expert in pre-sales cycles – running technical discovery, leading solution demos, scoping integrations, and partnering with sales to convert qualified opportunities. - Run the technical discovery process to onboard new OEM/brand stores to our portfolio and automate processes to support scaling sales operations across your portfolio. - Define and own key performance indicators (KPIs) for customer success, including retention rates, and customer satisfaction scores. - Use analytics and data insights to monitor customer health and predict potential issues before they become critical. - Implement systems for collecting and analyzing customer feedback to continuously refine and improve customer experience. - Continuously identify and advance upsell and cross-sell opportunities within the existing customer base – carrying expansion ARR or net revenue retention as a named KPI alongside retention and CSAT. - Provide feedback to the product team based on customer insights and needs, helping shape the future roadmap and feature enhancements. - Act as the escalation point for at-risk or stalled accounts – taking ownership when frontline CS or support hasn't resolved the issue, driving the technical and relationship fix, and restoring trust. Benefits - Compensation: Base salary range for this role to be $110,000–$145,000, plus equity and benefits. The final offer will be based on factors including the candidate’s experience, knowledge, skills, and abilities, as well as internal equity across our team. - Covered premiums for health, vision, dental benefits (buy-up options available). - Unlimited Paid Time Off. - Unlimited sick leave program. - Paid parental leave program. - 401K plans. - Equity. - At this time, we cannot offer visa sponsorship. Candidates must be authorized to work in the United States without current or future employer sponsorship.