RoomRaccoon Hotel Tech

Role Description RoomRaccoon is a leading property management platform dedicated to revolutionizing the hospitality landscape. We empower independent hotels with innovative technology solutions, driving their success and shaping the future of hospitality. Join our dynamic team and play a pivotal role in transforming hotel operations and guest experiences across the DACH market. - Follow up on demonstration requests (& other marketing-qualified leads) - Full sales cycle management - Identify prospect decision-makers, uncover critical business issues, stimulate interest - Schedule demonstrations while making and tracking activities - Ensure a smooth handoff to Implementations upon closing - Ensure (CRM) data integrity - Enrich our Inbound marketing activities with your local market/cultural insights - Stay current on industry issues/trends and competitive offerings - May be required to prospect in-person locally and/or travel - Other duties as required Qualifications - 5+ years of experience in sales, preferably within the hospitality or technology sectors. - Extensive knowledge of the hospitality industry, especially independent hotel operations. - Bachelor’s degree in Business, Hospitality Management, or a related field is preferred. Requirements - Compelling Communicator: You captivate audiences, tailor your presentations to meet specific needs, and foster trust through clarity and confidence. - Strategic Thinker: You excel at analyzing data, identifying opportunities, and developing effective sales strategies. - Results-driven: You consistently exceed targets, driven by a blend of passion and competitive spirit. - Proactive Problem-Solver: You anticipate needs, propose solutions proactively, and take the initiative in challenging situations. - Adaptable & Agile: You thrive in dynamic environments and adjust readily to complex and changing scenarios. - Empathetic Listener: You actively listen to understand customer needs and build genuine rapport. - Product & Industry Expert: You possess deep knowledge of the hospitality industry and convey value propositions with clarity. - Resilient & Persistent: You bounce back from setbacks and demonstrate an unwavering commitment to your goals. Benefits - Loyalty Programme (Equity) - Commission | OTE for sales related roles - Department incentive bonuses - Formal training - Annual hotel experience - Employee Referral Campaign - Friday Drinks & Lunches for in-house Raccoons - Quarterly Office Massages - Birthday Lunch

• Serve as the main point of contact for a portfolio of hotel clients, ensuring their success throughout the customer lifecycle. • Conduct regular business reviews and create success plans to assess product usage, uncover growth opportunities, and align with client goals. • Deliver product training and strategic workshops that empower hoteliers to optimize operations using RoomRaccoon. • Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless customer journey. • Take ownership of renewal processes within your account portfolio, ensuring timely and successful contract renewals. • Proactively identify opportunities within your portfolio for tier upgrades or product add-ons. • Present and demo product add-ons and new features in a consultative, value-driven manner. • Track account health, engagement metrics, and usage data to uncover untapped revenue potential. • Monitor customer satisfaction, usage trends, and feedback to detect risks of churn early. • Develop and execute proactive retention strategies to address pain points before they escalate.

• Follow up on demonstration requests (& other marketing-qualified leads) • Full sales cycle management • Identify prospect decision-makers, uncover critical business issues, stimulate interest • Schedule demonstrations while making and tracking activities • Ensure a smooth handoff to Implementations upon closing • Ensure (CRM) data integrity • Enrich our Inbound marketing activities with your local market/cultural insights • Stay current on industry issues/trends and competitive offerings • May be required to prospect in-person locally and/or travel • Other duties as required

• Follow up on demonstration requests (& other marketing-qualified leads) • Full sales cycle management (from cold calling to closing deals) • Identify prospect decision-makers, uncover critical business issues, stimulate interest • Schedule demonstrations while making and tracking activities • Ensure a smooth handoff to Implementations upon closing • Ensure (CRM) data integrity • Enrich our Inbound marketing activities with your local market/cultural insights • Stay current on industry issues/trends and competitive offerings • May be required to prospect in-person locally and/or travel • Attend hospitality events