Robust Open Online Safety Tools

Role Description Robust Open Online Safety Tools (ROOST) is seeking software engineers to join our team in building open source trust and safety tools. This role will primarily focus on the ROOST project Coop. We are looking for a software engineer who can work with the ROOST team, users, and community contributors to collaboratively identify and design priority features and changes, and take significant responsibility in implementing that work. Coop is a multi-faceted, critical safety tool used by teams ranging from single-digit organizations to large platforms, with a range of technical skills in its user base. This role will need to be highly user-oriented and empathetic; it is well suited to candidates with product engineering experience. This is a high-ownership role; you will be the person who knows the codebase deeply, understands the user base thoroughly, and who other contributors and adopters look to for technical guidance. Responsibilities follow the full software lifecycle, from evolving the architecture as the project grows, designing new capabilities, reviewing community contributions, to maintaining code quality and security. If you are passionate about online safety, excited about the open source mission, and able to work well across teams, this is the role for you. Key Responsibilities - Participate in the full development lifecycle of Coop: design, implementation, testing, documentation, and release - Implement new features prioritized by community feedback, emerging challenges in online safety, and ROOST's roadmap - Participate in release milestone planning and release management - Independently identify and propose changes and improvements for the project, and work directly with users and community members to generate feedback and consensus - Feature and change work may look like: - Maintaining and evolving Coop's backend API server, GraphQL layer, and database support - Improve the UI interface human reviewers use for queuing, content review, and decision making - Expand the signals pipeline and content detection integrations to support new services with faster user onboarding - Design and implement an expanded selection of detection models with “drag and drop” style ease - Coordinating with industry stakeholders and users, evolve the NCMEC reporting workflow and other reporting requirement features to produce actionable, effective reporting - Design and develop features for providing reviewers enhanced information for decision making - Own and implement best practices for Coop's code quality and stability, including system health checks with CI/CD, test suites, and observability - Working with the Technical Design Committee and ROOST team, maintain strong security practices across the project development platform (eg GitHub) - Review and merge Pull Requests and triage and respond to Issues from community contributors, acting as both a technical leader and a welcoming ambassador of the project - Write and maintain developer documentation as needed - Engage with the ROOST community across GitHub, Discord, and Working Group meetings - Communicate with the ROOST community and stakeholders with kindness, respect, and professionalism Qualifications - Must-have: - Strong abilities in TypeScript or Javascript, and comfortable working across other technologies in the ROOST stack such as React - Minimum of 3-5 years of experience in software design and development and at least 1-2 years of experience building user-facing applications - Experience working with databases such as Postgres and ClickHouse - Exhibits attention to detail in focusing on reliability, scalability, security, and continuous improvement - Strong user empathy and experience interacting directly with a variety of external users - Proven record of working with disparate teams and individuals, understanding issues, and making decisions and communicating them transparently - Nice-to-have: - Experience writing clear, tested production-quality code in an open source project - Prior contributions to multi-contributor open source projects - Experience with observability and or audit logging with tools such as OpenTelemetry - Experience building containerized, easily-deployed applications - Experience working in trust and safety, particularly child safety and child sexual abuse material (CSAM) reporting - Experience in startups, non-profits and/or small team environments - (Note: If you do not have prior trust and safety experience, please ensure you are comfortable working with this subject matter before applying.) Benefits - Premium health, dental, and vision coverage for employee and dependents - 401(k) with matching - PTO - Remote-first work environment with flexible hours Compensation and Structure This is a full time position reporting to the Chief Operating Officer, and collaborating closely with ROOST's Head of Product. ROOST is a remote organization with global hiring flexibility; this role will be expected to work a portion of hours overlapping with North American time zones. ROOST aims to offer competitive compensation based on candidates' experience and their regional market. In the US, the compensation range is $160,000 - 290,000 USD. This role may be eligible for a performance-based bonus. How to Join Us Please upload your resume along with a cover letter sharing why ROOST's mission resonates with you and how your experience could help us advance it. Due to the volume of spam applications, we strongly recommend applicants include their LinkedIn, GitHub, or other referenceable profile in their cover letter or resume. ROOST is committed to building a team that reflects the diversity of communities we aim to serve. We especially encourage applications from people whose perspectives are traditionally underrepresented in technology.

Role Description Robust Open Online Safety Tools (ROOST) is looking for a Marketing Manager who can bring ROOST's tools and our mission to a variety of audiences, from individual developers to trust and safety leaders to mission-aligned funders. This is a creative and hands-on role for a mid-career marketer who can make complex technical topics understandable and compelling, and feels equally at home at an open source developer meetup as a policy conference. You'll own go-to-market strategy for new tool releases, drive awareness among developer and safety practitioner communities, and build the content and communications programs that keep ROOST visible and valuable to our users. You'll work closely with product, engineering, community management, and PR teammates. This is an opportune moment to join ROOST as a marketer: our tools are on a solid foundation and we've proven our theory of change; now it's time to ramp up how we tell our story and energize the open source safety movement. Key Responsibilities - Go-to-Market Strategy: - Own go–to-market strategy and execution for new open source tool releases, including positioning, messaging, audience segmentation, and channel strategy. - Collaborate with engineering, product, and community teammates to translate technical capabilities into clear, audience-appropriate value propositions. - Partner with PR and Communications to create complementary campaigns and messaging moments. - Conference & Event Presence: - Own ROOST's conference strategy, including selection, abstract submissions, logistics, and follow-up. - Support team members preparing talks, panels, and workshops; help develop presentation materials. - Coordinate ROOST's presence at major developer, open source, and safety events such as TrustCon, FOSDEM, and GDC. - Identify opportunities for ROOST to co-present or collaborate with partner organizations. - Work with the Head of Product and Community Manager to plan and execute digital and in-person events for the ROOST community, such as hackathons, community meetups, and tooling workshops. - Content Management and Product Storytelling: - Partner with PR & Communications to plan a content calendar that covers ROOST's varied audiences. - Manage content creation and calendar delivery, including coordinating with external contributors and authors. - Write and edit content for technical and non-technical audiences, from user case studies to position papers. - Produce and send a regular email newsletter to ROOST's community of users, safety practitioners, AI safety researchers, and supporters. - Manage ROOST's social media presence, content, and posting, with an emphasis on platforms where our audiences are active, with a focus on LinkedIn and Bluesky. - Create and deliver methods for getting trackable, year-over-year data that shows the power of open source safety tools, such as an annual user survey. - Own the roost.tools website, including updating copy and pages as needed as well as tracking analytics and offering insights. - Reporting and Performance: - Define success metrics for marketing activities and report on outcomes regularly. - Proactively identify areas for improvement, pitch new approaches, and work across the team to implement new approaches. - Community Participation: - Build relationships with the ROOST community, including developers, trust and safety practitioners, security researchers, and open source contributors. - Represent ROOST in technical conversations with authenticity. Qualifications - 3–8 years of experience in marketing, developer programs management, or developer relations. - Track record of developing go-to-market strategies and seeing them through to execution, not just planning. - Strong writing skills across formats (social posts, case studies, etc). - Demonstrated experience marketing to technical audiences — developers, security practitioners, researchers, or similar. - Demonstrated ability to learn new technical concepts and communicate them in ways that are understandable and accurate. - Ability to work independently and manage multiple workstreams with limited oversight. - Experience with standard marketing tools such as CRMs and CMSes. - Experience translating common marketing metrics into actionable insights. - Comfortable with ambiguity and able to build structure where it doesn't yet exist. Requirements - Familiarity with open source software culture and ecosystems; experience working with or around open source projects is strongly preferred. - Meaningful time spent in a domain such as trust and safety, cybersecurity, privacy, or a related technical field. - Familiarity with GitHub; comfortable opening Issues or Discussions, and submitting documentation or text change Pull Requests. - Experience in startups, non-profits and/or small team environments. Benefits - Premium health, dental, and vision coverage for employee and dependents. - 401(k) with matching. - PTO. - Remote-first work environment with flexible hours. Company Description ROOST believes everyone deserves online safety. Many organizations – big and small – still lack access to basic online safety tooling, hindering innovation and putting users at risk. ROOST develops, maintains, and distributes open source building blocks to safeguard global users and communities. Backed by dedicated technical teams and leading experts, ROOST meets organizations where they are and provides hands-on support at every stage of their safety journey.