Riverwalkertalent

Role Description The Membership & Operations Associate serves as a central point of coordination across CSAVR’s membership, leadership, events, and operational systems. This role is best suited for someone who is highly organized, proactive, and dependable—someone who naturally anticipates needs, communicates clearly, and ensures that commitments are followed through. You will work closely with and report to the Director of Finance, Administration & Human Resources, partnering with internal staff, member agencies, and external vendors. This is a fully remote role within the United States, with collaboration primarily during Eastern Time business hours. What You’ll Do - Conferences & Events - Coordinate logistics for conferences, meetings, webinars, and events. - Manage attendee registration processes and registration systems. - Serve as operational liaison with hotels, venues, event vendors, and meeting management partners. - Coordinate rooming lists, meeting space logistics, AV needs, catering, and conference materials. - Support speaker coordination and travel logistics. - Maintain planning timelines and operational checklists. - Provide on-site conference support and troubleshooting. - Coordinate all attendee support and communications pre/post/during events. - Capture post-event documentation, reporting, and feedback. - Attend two conferences and two Executive Committee meetings annually, approximately 15-20 days of travel total per year. - Membership & Governance Support - Coordinate member inquiries, maintain membership records, and manage distribution systems. - Support logistics and admin for professional networks, committees, Communities of Practice, and working groups for in-person and virtual meetings and events. - Prepare agendas, materials, notes, and follow-up documentation. - Maintain membership lists, contact databases, and distribution systems. - Support onboarding and orientation for new members, directors, committee leaders, and participants. - Assist with member engagement activities and data records. - Support member communications, announcements, and organizational updates. - Track action items and follow-through across governance activities. - Financial & Operational Coordination - Process invoices, deposits, and conference-related documentation in accordance with organizational policies. - Maintain organized conference and operational records. - Support expense tracking and documentation collection. - Coordinate with finance staff and vendors to ensure timely processing of payments and contracts. - Support conference budgeting processes through invoice tracking, documentation collection, and reconciliation activities. - Systems & Process Support - Maintain conference and operational files within organizational systems. - Support implementation of standardized operating procedures. - Maintain member databases and distribution lists. - Assist with data tracking and reporting related to conferences, governance activities, and membership engagement. - Support organizational calendars and scheduling coordination. - Maintain membership and event data within organizational systems. - Produce basic reports related to membership participation, event registration, and engagement activities. - Support continuous improvement of operational processes and member service practices. Qualifications - Significant experience coordinating conferences, meetings, membership activities, governance functions, or similar organizational operations. - 3-5 years of experience preferred, with at least 3 years of experience unless clear transferable skills are explained. - Strong organizational and project management skills. - Strong written and verbal communication skills. - Ability to manage multiple priorities and deadlines. - Proficiency with Microsoft Office and virtual meeting platforms. - Ability to work effectively with members, volunteers, staff, vendors, and external stakeholders. - Capacity and willingness to collaborate effectively with a small dedicated team across core working hours and agreements. - Comfortable working in a fully remote work environment. Requirements - Experience in vocational rehabilitation, disability services, workforce development, education, human services, or public-sector organizations strongly preferred. - Experience supporting membership associations, councils, boards, or professional societies. - Experience supporting board, committee, or governance processes. - Experience with conference registration systems, CRMs, databases, or association management systems. - Familiarity with state government, public-sector, or member-driven organizations. - Connection to the mission of vocational rehabilitation. Benefits - 100% covered employer-sponsored health insurance. - Automatic 3% employer contribution to a 401(k) retirement plan. - 20 days PTO. - Paid holidays including year-end office closure between Christmas and New Year’s. - Reprieve days post-conference. - Remote position with periodic travel for conferences and organizational meetings. - Professional development support. - Reimbursement for approved travel and business expenses. - Mission-driven work serving a national disability-focused organization.