riverside.fm

Role Description We’re looking for a Senior Full Stack Engineer who’s passionate about technology, performance, and crafting amazing user experiences. You’ll join a global, distributed team working on the core of our platform — where much of our users’ content is created, and where stability, performance, and reliability are critical. The role of software engineering is changing. We’re looking for someone who is not only a strong engineer, but also highly effective at using AI agents and AI-assisted workflows as part of their daily work. This means being able to: - Move faster - Investigate deeper - Manage more context - Execute across multiple streams of work while maintaining high quality Tech Stack: - TypeScript - React - Redux - Nest.js - Node.js - MongoDB - AWS What You’ll Do: - Build and ship end-to-end features that power our recording and live-call experience. - Design, maintain, and evolve scalable services and product architecture. - Prototype quickly, iterate fast, and deliver meaningful product impact. - Collaborate closely with product, design, growth, and engineering teams to improve the user experience. - Use data, observability, and investigation tools to guide technical and product decisions. - Use AI tools and agents as a core part of your daily workflow — for coding, architecture, troubleshooting, investigation, debugging, testing, documentation, code review, and technical exploration. - Work effectively across multiple parallel workstreams by delegating the right tasks to AI agents, maintaining context, validating output, and integrating results into production-quality work. - Balance speed with maintainability, reliability, and thoughtful engineering judgment. Qualifications - Degree in Computer Science or equivalent real-world experience. - 8+ years of software development experience. - Deep expertise in React and JavaScript/TypeScript, applying modern best practices, design patterns, and clean code principles. - Good experience with Node.js, MongoDB, RESTful APIs, and scalable backend systems. - Strong product and engineering judgment, with the ability to make pragmatic technical decisions. - Proven experience working in remote and distributed teams. - Excellent communication and teamwork in English. - Strong fluency using AI as a daily engineering multiplier — including AI agents, coding assistants, architectural exploration, troubleshooting, investigation, test creation, documentation, and code review. - Ability to manage several AI-assisted tasks or agents in parallel while preserving context, validating results, avoiding regressions, and maintaining a high bar for quality. - A mindset of continuous improvement: you actively experiment with new workflows, tools, and practices to increase engineering output without compromising reliability or craftsmanship. Requirements - Experience with WebSockets, WebRTC, MediaStream, and browser APIs for audio/video. Benefits - Work with a passionate, remote-first team. - Shape a product used by thousands of creators and businesses. - Have ownership, autonomy, and flexibility. - Work on technically challenging problems involving performance, media, reliability, and real-time collaboration. - Join a team that is actively redefining how engineering work gets done with AI-assisted workflows, internal tools, agents, automation, and modern development practices.

Role Description On your day-to-day, you will manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on: - Driving adoption - Enabling success at scale - Ensuring long-term retention and growth You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success. Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours. Qualifications - At least 1 year of experience in customer success/customer support in a SaaS environment - Experience managing a high velocity of accounts - Desire to work remotely in a fast-paced startup environment - Passion to apply your tech-savviness to learn Riverside’s product functionality - Strong verbal and written communication skills in English - Strong analytical and problem-solving skills - Ability to prioritize, organize, and execute multiple tasks with deadlines Requirements - Experience in customer success/customer support in a SaaS environment - Ability to manage a high velocity of accounts - Desire to work in a fast-paced startup environment - Tech-savviness to learn product functionality - Strong communication skills - Analytical and problem-solving skills - Organizational skills to manage multiple tasks Benefits - Be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease. Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button. About the Sales Team Our Enterprise Sales team drives revenue by closing high-value deals with top brands while also managing smaller opportunities that contribute to long-term growth. We navigate complex sales cycles, engage with senior stakeholders, and utilize a consultative approach that showcases the full power of our platform. Working closely with Business Development and Customer Success, we focus on building strong relationships that drive both immediate wins and lasting partnerships. If you're a versatile seller who thrives in high-stakes negotiations while staying agile for quicker deals, this is the team for you. On your day-to-today You will engage with prospective users, managing the full sales cycle from the initial meeting to close while driving revenue growth by refining sales processes and collaborating with Product and Marketing. Your role involves identifying high-potential leads and navigating complex sales deals in a multithreaded and consultative manner. Additionally, you will track performance, report key metrics, and present proposals to management to continuously improve the sales process What you bring to the table