Reverb.com

Monitor transactions for suspicious activity, investigate potential fraud and policy violations, manage cases from intake to resolution, and collaborate with team members to enhance the safety of the marketplace experience.

Title: Software Engineer - Activation & Retention Location: Remote, United States Job Description: About Reverb Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear. We love working at Reverb because we’re making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs. We were named a “Best Place to Work” by Built in Chicago and a “Top Workplace'' by the Chicago Tribune. About the team The Activation & Retention team owns the experience that turns first-time visitors into active users and keeps them coming back. That means building and maintaining some of Reverb's most critical products like the Feed that hundreds of thousands of music makers use every day, along with the onboarding flows, notifications, and personalization systems that shape the full journey. We're looking for a full-stack engineer to join our team. You'll work across our Rails app, React frontend, and GraphQL gateway to ship features that directly shape how music makers discover gear and stay connected with Reverb. You'll collaborate closely with other full-stack and iOS engineers, product, and design to build experiences that matter. This is a full-time, hybrid position reporting to the Senior Engineering Manager. Our hybrid team members work from our Chicago office once a week [on Tuesdays] and come together for quarterly org on-sites and our yearly Reverbfest. Responsibilities - Ship full-stack features across our Rails/React/GraphQL codebases, building comfort in new parts of the stack as you go - Own features end-to-end from scoping and definition through testing, rollout and monitoring - Collaborate across engineering, product, and design to scope and refine early concepts and see through release - Debug production issues methodically and clearly communicate problems with your team - Participate in code review, contribute to architecture and documentation, and advocate for tech debt and testing as part of your regular work - Take ownership of the health and performance of your team's services, not just the work you ship Requirements - 2-4 years of professional software engineering experience - Solid fundamentals in Ruby/Rails and JavaScript/React and comfort working across the stack - Familiarity with GraphQL or eagerness to learn it - Understanding of web architecture, including the separation of frontend and backend concerns and thoughtful API design - Clear communicator who can scope and explain tradeoffs to engineers, product managers, and designers alike - Experience with AI workflows, TypeScript, Datadog, Docker, Kubernetes, and GitHub Actions is a plus We write code that matters to music makers. If that resonates with you, we'd love to talk Additional Information Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description. Reverb offers a comprehensive total rewards package that combines base, bonus, and an array of benefits. Some of our key benefits include but are not limited to the following: - 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care. - Life, AD&D, and supplemental long-and short-term disability insurance - A matching 401(k) - A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays - Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft - 18 weeks of gender-neutral parental leave for the birth or adoption of a child - Up to $25,000 reimbursement of adoption and/or surrogacy related expenses - Paid sabbatical program - Annual work/life stipend - Ways to give back to your community through volunteer time off At Reverb, we believe that an equitable and inclusive workplace where people from all backgrounds can come, stay and thrive makes us a more relevant and resilient company. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. The pay range for this role is: 108,000 - 140,000 USD per year (US)

Title: Security Engineering Manager Location: Chicago United States Job Description: About Reverb Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear. We love working at Reverb because we're making the world more musical-through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs. We were named a "Best Place to Work" by Built in Chicago and a "Top Workplace'' by the Chicago Tribune. About the role We're looking for an experienced Engineering Manager within the Infrastructure Engineering group to lead our Security Engineering team. Security engineering at Reverb is responsible for leading, designing, and building secure systems and practices for our e-commerce platform. They are highly involved in planning technical systems, designing secure practices, governance, and proactive engagement with the engineering and product organizations. The Security Engineering Manager leads our security engineers and analysts in protecting, planning, and building scalable, hardened systems across our architecture. You'll be leading these security professionals by contributing to project oversight and planning, security assessments, long-term scope planning, proactive and preventative approaches, and being a collaborative management professional who can quickly lead our organization to make safe and practical decisions. This is a full-time, hybrid position reporting to the Senior Engineering Manager of our Data Engineering team. Our hybrid team members work from our Chicago office once a week [on Tuesdays]. Local candidates are preferred; however, we are open to fully remote candidates within the US for the right fit. Responsibilities - Day-to-day management of security engineers and analysts at Reverb - Security sprint planning and retrospectives - Collaborate with other engineering managers to achieve roadmap goals - Perform security reviews, audits, assessments, and remediation actions or reporting - Engage in highly technical architecture feedback and design reviews - Hands-on engagement with git, DevOps, and security tools to help bolster understanding with other technical teams - Advise crucial GRC, technical, and policy to engineering leadership Requirements - 2+ years leading or supervising security teams - 2+ years of hands-on experience with AWS, Terraform, Helm, Kubernetes, or other generalized DevOps tooling - 4+ years of experience in the security domain with technical expertise or contributions - Track record of crafting, developing, and handling security projects - Ability to develop policy, process, and procedures to apply to engineering organizations - Detection and Response concepts with SIEM, EDR, Incident Management, IDS, and WAF like Cloudflare, Datadog, incident.io, etc. - Experience with Vuln Management, CICD Security, BugBounty - Regulatory experience such as PCI, FEDRAMP, SOX, etc. - Knowledge of Authentication, RBAC, and IAM systems like Okta, AWS SSO, etc - Experience with JIRA and Confluence - Experience with Git Nice to Have - Deep networking and threat modeling experience - Experience with AST tools like GHAS, Snyk, or ArmorCode - Experience with CrowdStrike platforms - Deep experience with GitHub and GitHub security controls - Hands-on experience with AWS EKS, Rancher, or other Kubernetes platforms Additional Information Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description. Reverb offers a comprehensive total rewards package that combines base, bonus, and an array of benefits. Some of our key benefits include but are not limited to the following: - 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care. - Life, AD&D, and supplemental long-and short-term disability insurance - A matching 401(k) - A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays - Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft - 18 weeks of gender-neutral parental leave for the birth or adoption of a child - Up to $25,000 reimbursement of adoption and/or surrogacy related expenses - Paid sabbatical program - Annual work/life stipend - Ways to give back to your community through volunteer time off At Reverb, we believe that an equitable and inclusive workplace where people from all backgrounds can come, stay and thrive makes us a more relevant and resilient company. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!