Rethink Mental Illness

Role Description Join our Business Improvement and Technology Directorate, where you’ll help drive smarter ways of working and support Rethink’s digital growth. In this role, you’ll play a key part in our audit and risk management framework, identifying control gaps, improving processes, and helping the organisation run more effectively. You’ll work closely with senior leaders, giving you great exposure and the opportunity to make a real impact. - Lead Rethink’s audit and risk activity, ensuring focus on key strategic risks and high-quality delivery - Manage the full internal audit cycle, from planning and fieldwork through to reporting and follow-up - Identify control gaps, inefficiencies, and opportunities to improve processes and ways of working - Develop clear, practical recommendations to strengthen internal controls - Oversee the risk management framework, including the corporate and directorate risk registers - Support senior leaders to manage risk effectively and improve organisational performance - Monitor compliance with regulatory requirements and industry best practice - Produce clear, insightful reports for the Executive Team and Audit & Assurance Committee - Strengthen organisational assurance, improve risk visibility, and support better decision-making across Rethink Qualifications - Proven experience in audit, risk management or compliance - Professional qualifications such as Certified Internal Auditor (CIA), Associate Chartered Accountant (ACA), Association of Chartered Certified Accountants (ACCA) - A strong understanding of internal control frameworks, e.g. ISO 31000 - Excellent analytical skills with the ability to translate complex data into actionable insights - Excellent communication skills with the ability to engage and influence stakeholders at all levels - A proactive mindset with the confidence to challenge the status quo - Proficient IT skills in Microsoft applications Benefits - Join staff networks that champion diversity and inclusion. - Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app. - Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform. - Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days. - Grow your career with structured onboarding and training opportunities. - Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes. - Earn up to £300 for introducing someone to our team.

Role Description Make a difference with every line of defence you build. At Rethink Mental Illness, we believe everyone deserves the opportunity to live a better quality of life. Technology plays a vital role in making that happen — and that’s where you come in. We’re looking for a Cyber Specialist to strengthen our cyber resilience, protect vital services, and enable our colleagues to deliver life-changing support safely and securely. What you’ll be doing: - Lead and continuously improve our cyber security posture - Design and implement robust security controls, policies and frameworks - Protect key platforms including: - Microsoft 365 - Azure - SharePoint - Intune - Drive threat detection and response using tools such as: - Microsoft Sentinel - EDR/XDR - Ensure compliance with standards like: - Cyber Essentials - NIST - Regulatory requirements - Oversee patch management, endpoint protection and identity/access controls (incl. MFA) - Provide expert advice on cyber risk, infrastructure changes and new technology - Use automation and innovation (PowerShell, Power Apps, AI/ML where appropriate) - Monitor, report on and proactively mitigate risk across systems and data - Collaborate with teams across Technology, Compliance and wider business areas - Support projects and organisational change with a strong security-first mindset Qualifications - Expertise in Azure, Microsoft 365, SharePoint and Intune - Strong knowledge of cyber tools and frameworks (SIEM, EDR, XDR, NIST, Cyber Essentials) - Hands-on experience with PowerShell, Active Directory, networking and server management - Ability to design and implement security controls and policies - Experience managing incidents across the full lifecycle: identify, detect, protect, respond, recover - Clear communication skills — able to translate complex technical risks for non-technical audiences - A proactive, solution-focused mindset with the drive to improve and innovate Requirements - Certifications in Azure or Cyber Security (Nice to have) - Experience in the charity or not-for-profit sector (Nice to have) - Knowledge of project delivery methodologies (Nice to have) Benefits - Work remotely with a supportive, purpose-led organisation - Help protect services that make a real difference to people’s lives - Be part of a forward-thinking technology transformation journey - Use your expertise to shape the future of cyber security in a values-driven organisation - Inclusive Culture: Join staff networks that champion diversity and inclusion. - Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app. - Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform. - Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days. - Learning & Development: Grow your career with structured onboarding and training opportunities. - Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes. - Referral Bonus: Earn up to £300 for introducing someone to our team.

Role Description We are looking for a BACP‑registered Suicide Bereavement Worker to join our specialist service delivering high‑quality, safe and trauma‑informed counselling to people bereaved by suicide. This is a field‑based role, working from home and delivering support across the Black Country in community settings and people’s homes. You’ll be part of a small, dedicated multi‑disciplinary team providing counselling, psychosocial support, practical guidance and peer support interventions. You’ll work flexibly to meet people’s needs, including evening and occasional weekend appointments. - Delivering specialist suicide bereavement counselling, tailored to individual needs - Undertaking holistic, person‑centred assessments and managing risk safely - Supporting adults, children and families experiencing complex grief and trauma - Using clinical outcome measures to evaluate impact and inform practice - Working collaboratively with Suicide Bereavement Workers and partner agencies - Maintaining high standards of clinical record‑keeping, confidentiality and safeguarding - Contributing to service monitoring, reporting outcomes and supporting continuous improvement - Upholding Rethink Mental Illness values and CARES behaviours in everything you do Qualifications - A recognised Diploma in Counselling (or equivalent) enabling BACP registration - Post‑qualification experience delivering bereavement counselling - Strong knowledge of grief theories and suicide bereavement - Experience of assessment, risk management and evidence‑based interventions - The ability to build trusting, compassionate therapeutic relationships - Excellent communication, organisation and IT skills - Resilience and confidence working in emotionally demanding situations - A flexible approach to working across locations and hours Requirements - Lived experience of suicide bereavement - Experience working with children and young people - Trauma‑informed training or experience - Knowledge of the Black Country area - Suicide prevention or bereavement training (e.g. ASIST, SafeTalk, PABBS) Benefits - Be part of a values‑driven organisation making a real difference - Receive regular supervision, peer support and opportunities for development - Work in a role where compassion, quality and people come first - Join a supportive, knowledgeable team who truly care about what they do - Inclusive Culture: Join staff networks that champion diversity and inclusion - Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app - Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform - Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days - Learning & Development: Grow your career with structured onboarding and training opportunities - Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes - Referral Bonus: Earn up to £300 for introducing someone to our team

Mental Health & Money Energy Advisor Location: Home‑based (UK, remote) Salary: £26,457 - £28,500 Contract: Permanent About us Rethink Mental Illness is one of the UK’s leading charities for people severely affected by mental illness. We work every day to improve people’s lives by delivering practical support, campaigning for change and challenging stigma. Our Mental Health & Money Advice Service is the UK’s first service to bring mental health and financial advice together. We help people stop the spiral between debt and mental illness by providing expert, compassionate advice through telephone‑based casework across the UK. About the role As a Mental Health & Money Energy Advisor, you’ll make a real difference to people experiencing mental health difficulties alongside money and energy worries. Using your existing expertise, you’ll provide high‑quality advice and casework by telephone, supporting people with: - Energy and fuel‑related issues - Debt solutions and money management - Welfare benefits and income maximisation - Financial capability and budgeting - Mental health support and access to care You’ll work directly with people facing complex and often distressing situations, helping them identify barriers, explore options and move towards greater financial and emotional stability. You’ll also support carers, family members and professionals involved in their care. This is a home‑based role where you’ll be part of a supportive, experienced team committed to delivering an outstanding, trauma‑informed service. What you’ll be doing - Delivering money and energy advice and casework by telephone - Supporting people affected by mental illness with debt, benefits and financial capability - Managing your own caseload and maintaining accurate, high‑quality records - Working collaboratively within the team to ensure excellent client care - Using case management systems to support monitoring and evaluation - Keeping your knowledge up to date across money advice, welfare benefits, energy and mental health - Contributing ideas to improve and develop the service What we’re looking for You’ll bring a balance of technical knowledge and compassion, with a strong commitment to Rethink’s values. Essential experience and skills: - Training in money advice (caseworker and/or specialist level) from an accredited provider - Experience delivering money advice, including debt and financial capability - Experience of casework across debt, welfare benefits or mental health - Experience supporting vulnerable clients, particularly people affected by mental illness - Confidence delivering advice remotely (telephone, email, digital channels) - Strong IT skills, including case management systems and Microsoft Office - Knowledge of relevant legislation, regulation and guidance Desirable: - Experience providing energy advice - IMA accreditation or willingness to work towards it - Telephone‑based casework experience - Recent welfare benefits training (e.g. Universal Credit) Why work for Rethink Mental Illness? - Home‑based, flexible working - A supportive, values‑driven culture - Opportunities for learning, development and accreditation - The chance to make a genuine difference to people’s lives If this sounds like you, Apply Now! Together, we can help people affected by mental illness live the lives they want. Why Work With Rethink Mental Illness? At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive: - Inclusive Culture: Join staff networks that champion diversity and inclusion. - Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app. - Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform. - Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days. - Learning & Development: Grow your career with structured onboarding and training opportunities. - Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes. - Referral Bonus: Earn up to £300 for introducing someone to our team. Diversity, Equity, Inclusion Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status. Becoming a truly anti-racist organisation We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

Role Description Make a real impact for people living with mental illness. At Rethink Mental Illness, we believe everyone deserves a better life. Our Mental Health and Money Advice Service is the first UK‑wide service to support people where mental health and financial difficulty meet — helping to break the cycle of illness and money worries. We’re looking for a Mental Health Benefit Adviser who is passionate about high‑quality advice work and the difference it makes. If you combine expert welfare benefit knowledge with empathy, professionalism, and a strong commitment to social justice, we’d love to hear from you. As a Mental Health Benefit Adviser, you will: - Provide telephone-based advice and casework to people experiencing mental health, welfare benefit, and energy-related issues. - Carry out benefit checks, support with initial claims, and manage mandatory reconsiderations and appeals. - Give energy advice, helping people understand fuel bills, improve energy efficiency and access safety measures. - Offer clear information and signposting around mental health treatment and care options. - Manage your own caseload, maintain accurate records, and contribute to a high‑quality, compassionate advice service. - Work collaboratively with colleagues and partners to ensure consistent, excellent client care. - Continue developing your knowledge across welfare benefits, mental health, and energy advice. Qualifications - Experience providing benefit advice (telephone or face‑to‑face). - Recent welfare benefits training (e.g. CPAG). - Strong IT skills and experience using electronic case recording systems. - Experience supporting vulnerable people, especially those affected by mental illness. - A solid understanding of welfare benefits legislation and processes (claims, MR, appeals). - Confidence managing your own workload in a remote environment. Requirements - Experience delivering advice casework in welfare benefits, debt or mental health. - Any background in providing energy advice. - Experience working directly with people affected by mental illness. Benefits Working at Rethink Mental Illness means being part of something bigger. You’ll join a supportive team delivering a vital national service, and you’ll help people experiencing some of the most challenging moments in their lives. We’ll also support you with regular supervision, training, and opportunities to develop your professional expertise. Ready to make a difference? If you’re committed to supporting people affected by mental illness and you have the skills to deliver excellent advice, we’d love to hear from you. Apply today and help us lead the way to a better life for everyone severely affected by mental illness.